Log Level Setting in 'All Hosts'
I have been searching everywhere to find out the meaning 'Log Level' setting in the 'Agent Administration' section of Event Log Analyzer (with no luck). Could someone enlighten me?
Moving existing monitor group to another group
Hello. Is it possible to move an existing group as a sub-group for another existing group? thanks in advance... -john
Enforcing the Resolution status / Closure Code Query
Does anyone know of a way of forcing the technician to mark a request as Resolved prior to closing it? I want to start asking my team to mark a call as Resolved and then allowing the auto-closure to work after a set number of days. However my team are so used to entering the description, entering the resolution and closing the call at the same time as logging it. This is killing my resolution time reports as Created Time and Closure time are the same, so don't reflect the actual time taken to resolve
Bulk Group Creation Error
Hi, Is there a limit to how many users I can add to a group during bulk group creation? I have a CSV file that creates groups and adds about 14 users but I keep getting an error saying the server is unwilling to process the request: Code 80072035. I have looked for this error and ensured the causes are not in the CSV file. No duplicates etc. Really need to get this working as we have 37 groups to add with 14 users in each one.
Add insight agent to APM itself on CentOS
Dear support, Please check the following logs: [24 鍏湀 2016 02:19:48][APM_Insight_services_starter][WARNING]: MalformedException com.manageengine.apminsight.agent.exception.MalformedException: ParseException at com.manageengine.apminsight.agent.service.JavaAgentService.sendData(JavaAgentService.java:329) at com.manageengine.apminsight.agent.service.JavaAgentService.sendDataToServer(JavaAgentService.java:260) at com.manageengine.apminsight.agent.service.JavaAgentService.connect(JavaAgentService.java:183)
Service Desk Now Parameters - Escalation
Hi, When choosing who to escalate an ITSR to we get a list of users and a configuration for $Ticket Owner. Are there other parameters that can be used to reference other components like the Ticket Owners Team Leader and other roles ? Would be good to have a list of options that ME understands. Andrew
requester conversation limit
I have a problem with servicedesk plus, where a requester conversation chain seems to be truncated after a number of replies. We use the Helpdesk - Message Template: E-mail technician when a request is appended by reply. Most of the time this template works as expected, & includes the most recent reply, using the $description variable. however after a number of replies, it stops including the most recent reply, & reverts to only including the original request. So the technician needs to go to the
OpManager Device health report
Is it possible to generate report similar to these found on device's graphs?
API methods updateDeviceTemplate and associateDeviceTemplate taking too long.
- At work we have OpManager 11600 LEE with 50 devices. - Each device has an average of 1300 interfaces. - Each device has a single custom template I have a script that loops through each device and update his template (updateDeviceTemplate) with an average of 500 custom monitors,after that the script update the device with the custom template (associateDeviceTemplate) and finishes. The problem is that both methods takes too long to complete: updateDeviceTemplate takes 30 - 60 minutes. associateDeviceTemplate
Report Builder – graph report missing C: drive
Hi, Report builder graph report is not showing all the server partitions, in this case C:\ partition is missing as opposed to table report. Table report - shows C:\ and D:\ Graph report - showing 88% which refers to D:\ And is it possible to have the instance name?
Reporting
I need a report of accounts that were created over 180 days ago... but have never been logged into. Is that possible? thanx, Jeff
How to customise the Self Service Portal
Hello Does anyone know how to customise the Self Service portal on Manage Engine, I want to remove the Portal usage video Link
Mail Spam Filter stop work on SDP MSP 9.0
Hi, We have a problem with our SDP MSP. The Mail Spam Filter stop to work after upgrade to SDP MSP Version 9.0 (Build 9006 actually). As you can see, we put a correct information that I not want to recieve: Alaways works fine on SDP MSP Version 8.0 (any build). Today, any mail open a new request ignoring the Spam Filter. I'm sending to you a File_Support file attached. Can you help? Regards Rogerio Paliosa Correa Monitoring Analyst Av. Dr. Chucri Zaidan, 1550 - 29º andar CEP:04583-010 - Vila Cordeiro -
Update to current version
We have installed the updates to get up to the most current version, however now we are unable to start the DesktopCentralServer service, I am getting the error below.
Software License management in Citrix VDI environment
Exactly what steps would need to occur to manage Citrix VDI environment. Specifically to get software license counts using Desktop Central
Scheduled reports not generating
We recently upgraded to 9.2 Build 9217 we had reports that were scheduled to run daily and weekly since the upgrade the reports are no longer being delivered is there something we need to change so that the report will start generating again?
E-mail the Requester for notes addition - email notifications
I know you can set notes to be Public or Private, but is there a way to configure email notifications to inform the Requester a new note has been added to their ticket? I was under the impression the, "Acknowledge Requester by Email when the request is updated", but this does not appear to be the case. This "Updated" email only applies to when the request is edited. The addition of notes does not count as an "update". I'm thinking a feature request to "Acknowledge Requester by Email when public notes
Cannot find Software Metering tool
Hi I'm unable to locate the Software Metering tool in our installation of Desktop Central. Having read previous posts, it is supposed to be located in Inventory > Actions/Settings, but it is not present. Please see attached screenshot which includes our build number of DC 9. Please can you advise? Thanks. inamuddle
Requester Notifications
Hi there, Is it possible to have two or more requester notification messages within the same servicedesk platform? regards Arvin
V12.1 how to set vmware connected datastore monitors?
Hello How can i monitor my datastores that are connected with vcenter and set if its capacity goes for example under 50GB then it alerts? Can i set any monitors for datastores at all?
Convert MySQL db to MSSQL
I can't seem to find the latest instructions for converting a MySQL db used in OpManager 11500 to an MSSQL db. Does anyone have a link or directions? Thanks!
Netflow Analyzer - v12 Master Interface Dashboard
Recently I upgraded from Netflow Analyzer v9.6 to v12. In v9.6 I was able to create a master interface dashboard, that showed the in/out utilization of all interfaces on all devices registered within Netflow, in a list format. This was then displayed on a TV in our operations room and had a refresh interval, defined within Netflow, of 1 minute. This quickly allowed us to see if any of our links were being over utilized. In v12 I have had a go at creating a custom dashboard, but I am unable to recreate
Uptime repot - how to?
Hi All! I need some report or view with sort (ala Admin > Scope of Management > Computers) with uptime for each PC. How to ? http://odarchuk.com
Change Remote Site from Direct Communication to Point to DS
Hi We have a remote site (15 PC's) which is setup for direct communication to the DTC server. We also have another remote site which has a DS onsite. I want to change the first remote site so that it points to the second remote site (with DS) because of bandwidth issues. I've tried to make the change in both IE and Chrome but the settings are not saved \ modified. Is this something that I should be able to do. If it should work would I need to push the agent out again or will the new settings
MDM: Conditional Access / PKI Integration / SAML
We are using Airwatch MDM for our customers because we are missing some major features in DC MDM: 1) PKI Integration for certificates (SCEP) 2) SAML Integration so end user can authenticate with their AD or Office 365 account 3) Conditional Access for Office 365 (I saw that you have published the latest version with conditional Access for Exchange on premise) 4) SMS enrollment Do you have such feature on the roadmap? Kind regards, Jens
Disable Policy - Group Removal
Is there a way to remove users from certain groups, instead of ALL of them via the Disable Policy? I ask because we're not ready to move to Template-based user permissions (yet) and we need to leave Security groups on each disabled user's account. (believe me, I know the risk in that). Would there be some kind of an on-demand deprovisioning that we could create that would remove groups we designate? I could simply fill the removal list with all of our Distribution Lists, and if any of the groups
Fetch all Requests per status - Rest API
payLoad = { 'scope': 'sdpodapi', 'authtoken': 'aacf987a0c0e5768e5bf28db656f43b6', 'OPERATION_NAME': 'GET_REQUESTS', 'INPUT_DATA': '{operation:{Details:{FILTERBY:All_Requests,FROM:1,LIMIT:1000,STATUS:Closed}}}' } I'm trying to get all request with status closed using Fetch All Request API Even though i have indicated STATUS:Closed in the INPUT_DATA. it still returns all result regardless of status.
Windows 10 Modern Apps / MDM Support
Will you support Modern Apps (Business Store) and the Windows 10 MDM Features: https://msdn.microsoft.com/en-us/library/windows/hardware/mt299056(v=vs.85).aspx
Max request per API call
It is indicated in the Fetch all Request API documentation that there is a 100 maximum request per api call. but what if i have more than 100 rows of records. how can I make sure that I'm getting all the data?
mail fetching stopped when there is an email matched business rule
dear all, I am using Standard edition of SDP and I have just update SDP to latest version 9.2 Build 9218 ; now I have a problem that everytime mail fetching met business rules that I defined, it will stopped. my work around now is to stop business rules until I found out what really happening ? Can you help on this case thank you ! Brgds, Tai
Importing Requestors from Active Directory
Good Day We have Active directory integrated with Service desk Plus. However we have new users in the AD and would like to import some more requesters into SDP. How can I update SDP requesters from AD without over witting the users previously imported? Regards Rallo
Show Bottom Toolbar
Hi, can I modify anything into SDP configuration to show everytime the bottom toolbar? Thanks in advance.
Assets page: Sorry an Error Has Occured
Hi, We recently updated ME SDP, before asset scanning and the library was working correctly. However now since the update I receive this page when trying to view assets. Any help would be appreciated. ME SDP: 9.2 Build 9213
Image on Purchase Orders are crashing into the Organisation text below, How do I stop this?
Hi Guys, I cannot seem to fix the issue below in Purchase Orders, I have tried changing the size but that makes no difference, Am I missing something ? Thanks Stu
Defining a more sophistocated Purchasing Approval Model
I would like to be able to automate my purchasing approvals process so that when a user makes a request, I can immediately send it to the right person who can approval the expenditure. That person is usually not the person they report to, as this happens at a higher level in my organization. What are my options here? Ideally, I'd like to be able to assign the Financial Approver (PO Approver) for each user. Is that an option? Thanks, Adam
Reporting
Hi, Is there no way to connect an excel spreadsheet to SD Plus database and use pivot table to create reports within Excel. I am finding it very limiting and time consuming to generate reports every single time and adjust them manually when exported wheres in Excel pivot table, I can just select the property and then value to get the data in real time. Hopefully someone will know a better way to generate reports from SD Plus and can assist me.
Migrate to MS SQL
Is it possible to EASILY migrate ADManager Plus to MS SQL on a different server?
You are required to configure Verification Code.
Every new user that tries to enroll gets the error "You are required to configure Verification Code". We have checked the settings and are entering all required information when we try to enroll. WE have tried in IE11 and Google Chrome. We enter a second e-mail address and it doesn't work either.
Delete forgot password link on customer portal in SupportCenter Plus ?
Dear, Is it possible to delete the forgotpassword feature for our customer. Indeed we dont want our customer to choose and change their own password. We give them. So is it possible to edit the customer portal html part to delete the "forgott password link"
Reduce Firewall Ports to TCP 443
Do you plan to reduce the needed ports? We have some Enterprise customers which have large networks and it is very difficult to get firewall exceptions for all these ports? It would be great to work only over HTTPS so there is no need to open new ports.
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