Tickets sent via email.
Some of our tickets are created via email. The problem with this is that required fields are not filed out. How would I go about automating that??
Monitoring Oracle VM
Im running OPManager version 11400. How to monitor my Oracle VM from the Virtualization tab?
Billiable work orders
How can we create billable work order tickets from Service Desk Plus request?
steps to enable third-party SSL in OpManager
running v12.1 I am following the steps to enable third-party SSL in OpManager located here, http://help.opmanager.com/enabling_ssl. I have finished all the steps (including step 8), except for the setp 7, Configuring Tomcat. I can't seem to find the magic directory listed in the documentation, OpManager_Hometomcatconfbackup. I have tried to create the Tomcat\conf\backup folder structure in C:\ManageEngine\OpManager\conf\OpManager\ as well as C:\ManageEngine\OpManager\conf and then copy the modified
Can not deploy Autocad
When I'm trying to install Autocad 2016 to a PC in regional office through Desktop Central I got this error: "Either you haven't provided the silent switches or the silent switches are incorrect" . This is the command in my batch file: \\vnsan1\cs_vn_it\Soft\ACAD2016Core\Img\Setup.exe /W /Q /L \\vnsan1\cs_vn_it\Soft\ACAD2016Core\Img\ACAD2016Core.ini /language en-us Below is the log of Desktop Central agent in the PC: Log open time: 2016-07-05 12:11:29:993 [ 2016-07-05 12:11:29:993 ] [ 5812 ] [INFO]
How to request certain software be patched?
Hello, is there a process I can go through to request that certain software receive patch support? There is actually one in specific and for patching on a Mac - Adobe Creative Cloud. Currently we are still having to manually connect with half a dozen users every few weeks or so to update all their creative cloud software. I know Adobe has something we can set up but it would be better to keep everything central. Thank you, Charles
Need help identifying the workflow needed to building a bulk csv import template..
We have O365 subscriptions, so we use two different new user templates that run a small script at the end to assign either a E2 or E3 O365 license after the user is created in AD. I am having difficulty in seeing how to create a csv file, with the appropriate AD property names as the headers. I was hoping someone knew of a quick and easy way to peak inside the new user creation process via template, to see what all the csv headers needed to be. Also, im not sure if the scripts that run along with
Agent with on-demand?
Hello, Are there any plans to bring the agent based asset tracking from the on-site service desk plus to on-demand? Our staff operate world wide and are not always connected to the domain network, so the probe setup isn't really a good method to keep updated information on assets. The ADLogonApp is a compromised solution from what I can tell. Regards Thomas
Report Request - Requests linked to a problem
Hi, I'd like a report of problems and any requests linked where the output looks similar to the following: Problem ID Created Time Request ID Created Date Technician 1 01/01/2016 1 01/01/2016 Technician X 1 01/01/2016 2 02/01/2016 Technician Y 1 01/01/2016 3 03/01/2016 Technician X 2 05/01/2016 4 04/01/2016 Technician Y 2 05/01/2016 5 05/01/2016 Technician X 3 10/01/2016 6 10/01/2016 Technician Y 4 15/01/2016 Not Assigned Not Assigned Not Assigned 5 20/01/2016 7 20/01/2016 Technician Y Is this possible?
Annoying popup when selecting 'Complete' of helpdesk request.
Since upgradinging from 9.2 Build 9210 to 9.2 Build 9213 there is now an annoying popup whenever you select Complete. Mandatory fields for Closing Request Request cannot be completed. Please fill the following fields - -> Category -> Technician I know that these fields need to be filled in but in previous releases, you got a message in red AFTER clicking Update request. Now the flow of the form is broken, you have to go down and fill in the category and technician and then go back to the top and
AD Self Service plus client software issue
We are having issues with the GINA for AD Self Service plus client software on Windows 10 Surface pro4 systems. When it is installed on a system we get the reset password / unlock account on the login screen which is great. BUT If we attempt to switch users and then try to type in a different login in ID, the surface resets to locked without taking the new user credentials. If we uninstall the GINA from the surface, change users works fine. Version of AD Self Service GENA is 4.3.0 Has anyone else
technician emails not going thru
when clicking new incident and assigning the ticket to technician, the tech doesn't receive an email once the ticket is created and we go back in after and assign it the tech gets an email anyone else experiencing this
Reply to a ticket is blank
I just loaded the patch this morning to go to 9218. Now when i go to reply to a ticket the send notification is blank. when i did this prior to the patching it would populate the To, subject line and body of the message. please let me know what other information you need to look in to this issue thank you
Bulk Account creation
Hi, I understand that the whole point of AD User bulk creation feature is time saving hence need to know the following before I know if it's any useful for me or not? Is there any way to use an excel workbook rather than CSV as converting columns to csv format but take more time than creating the account manually. I created a template in AD Manage Plus for user creation but when I try to upload a csv but got the following validation errors: As per the screenshot below: I have selected Logon name(pre-windows
Scanning Retired Assets
Is there a STATE that I can set an asset to be where Asset Management won't try to scan it? The assets that I have retired and are sitting on a shelf in storage, are attempted to be scanned every interval.
What's cooking? In ServiceDesk Plus OnDemand !
Dear Users, The next release of ServiceDesk Plus OnDemand will feature the below list of enhancements & fixes : Business Rule(s) for Service Request - Business Rule is now available for Service Requests as well. It will work in the same way as Business Rule for Incidents. It will be a site based setting and follow the same principle as that of Incident. There are separate lists of Business Rule for Service Request and Incident Requests. Copy Template - Copy Template option has been introduced in
Asset management - product
Hi, i would like to add one cathegoriz, VDI, is it possible? You can see the image attached to figure out what I want. thansk Carol
ServiceDesk doesn't credit the work log details properly to cases with multiple technicians in reports.
ServiceDesk doesn't credit the work log details properly to cases with multiple technicians in reports(We have a weekly report of all the activities for the week). We can see here that "Kh" received all worklog credit, even when "CE" worked part of it. http://i.imgur.com/gmO2YDW.png
Where can I download the 12 version.
We ended EMC. Where can I download the 12 version. The license is only 12.
vm's not being deleted in Opmanager v12.1 on Hyper-V server
We deleted 18 vm's from our Hyper-V server, but in Opmanager on the hyper-v server it is still showing vm's we deleted. We added the hyper-v host settings->discovery->add hyper-v. The monitoring is set for 5 mins, we deleted the vm's on the hyper-v host 2 hours ago. Opmanager does have it classified as a hyper-v host. Is there a patch needed for this or is there a setting that needs to be changed. We currently only have 1 hyper-v host. We will be adding on our vCenter server into Opmanager and that
Can't open : Technicians Menu
I can't access to Technicians Menu, i waiting for many many time when i clicked it. Please suggest me how to solve this problem. Fixed : I've been restart all of Manage Engine services. Detail Manage Engine Version : 9.2 Build 9209 *I am sorry for my bad English-Skills! With Best Regards, Wanchalerm.W
Pass-through and import sequesters question
Currently we have Enable AD Authentication setup but not Pass-through Authentication. If I enable pass-through must I also setup Import Requesters from AD?
Use-case 33: How To Manage Contract Employee In Your Active Directory Part II
On an earlier post on, How to manage contract employees(https://forums.manageengine.com/topic/use-case-16-how-to-manage-contract-employees-in-your-active-directory), we had a glimpse at how you can set account expiry dates and render the contract employee account unusable after a point in time. And what accounts work best for contract employees(https://forums.manageengine.com/topic/use-case-26-what-account-works-best-for-contract-employees-in-your-active-directory), we had two account options based
Sending e-mail from the account e-mail address
We have a new installation of Servicedesk MSP and iI'd like some advice on the following. We have a single group of technicians that handle requests for multiple accounts. I've set up the accounts with a custom e-mail address (customer@myMSPcompany.com). E-mails sent to this address show up in the account as they should. However, when a technician replies to the request, the From e-mail address that the customer sees is (servicedeskfetchingmailbox@myMSPcompany.com). How can I have customers see
A report on software similar to Computers by OS?
Is there a way to generate a graph/report for software similar to the Graph this is on the Home>Summary page Computers by OS? On this graph it is able to group all Win 7/Win 8/ Server etc into one graph and regardless of Patch level. Specifically I am trying to find a way to generate a specific report for the different versions of Microsoft Office. With the number of different patch versions/configurations I don't feel that I am getting an accurate report. If there was some way that DC could lump
dcagenttrayicon dissapears randomly from taskbar - Windows 10
dcagenttrayicon dissapers from the taskbar even when the service is still running. You can get it back by logging off or restarting but it it happens too often and I feel that it needs to be addressed. This is a problem on all Windows 10 machines and some Windows 7 machines. Is there a quick work-around to for a non-admin to get their icon back? Thank you!
Advice with using Desktopcentral for Patch Management
Hi, We recently had an external audit of the machines on our network for security vulnerabilities and they found that there was a couple of updates missing on our machines, MS KB3125869 & MS KB3116180 which are covered under the MS15-124: Cumulative Security Update for Internet Explorer update. When we ran the patch scan on Desktopcentral and it didn't pick up this vulnerability. Can anyone suggest the best way we can use Desktopcentral to ensure that these types of vulnerabilities aren't missed
Integration with remote connection apps? What are you guys using?
Hey all, Currently we're using LogMeIn Central but are looking at alternatives. Is anyone using any integration to initiate remote connections from SDP? Thanks!
API Broken in Version 9.x (latest)
Hi, We just upgraded to ServiceDesk Plus (MSP Edition). The python code below worked just fine in 8.3. Build 8316 but now fails in 9.0 Build 9000. I'd love to understand what changed - import requests args = {'OPERATION_NAME': 'ADD_REQUEST', 'TECHNICIAN_KEY': 'MY_KEY', 'INPUT_DATA': """ <Operation> <Details> <requester>Test User</requester> <subject>Test Subject</subject> <description>Test Description</description> <requesttemplate>Incident</requesttemplate>
OVF on site is 11.100
I downloaded the OVF hoping it was version 12 for testing and it looks to be version 11.100. Can we get an updated version of the OVF Appliance?
Authentication issues after upgrading to build 9217
Hello, Is anyone experiencing AD authentication issues using build 9217 or build 9218? In our environment and for some unclear reason it looks like SDP sometimes tries to authenticate the user based on the email address rather than based on the login. Best regards, Demetrius
Scheduled reports: how change the owner or admins can see all reports
Hi, we have a big problem with scheduled reports, a big number of them was created by various users and when we need to edit them only the original user can see this reports, we need, at least, admins can access and edit this reports. There is a way to do that? Regards HOliveira
Billable work order
How can we create billable work order from Service Desk tickets?
Export Support Groups and all Technicians
Hi All, I was wondering if someone would be able to help me with queries to run a couple of very simple reports. 1 - Just looking to export a list of all Technicians, also showing the default columns when you browse to the Technician list in the tool. I had a search on here and also tried to look for an option on this page in SD+ but couldn't find a way to do so. 2 - Export a simple list of all support groups. I had a search on the forum for this also but couldn't find one that was applicable.
Mensaje de error al tratar de restaurar un respaldo en SupportCenter Plus
EL aplicativo SupportCenterPlus no carga al momento de restaurar las bases muestra el siguiente mensaje de error
Asignación de Tareas a Grupos
Buenos Días, cuando agrego una tarea nueva puedo ver todos los técnicos, atendiendo a que configure para que solo vean algunos. Existe alguna configuración previa para que esto funcione...?
Missing/Hidden Site
Dear, During the initial setup of SDP, I had created a site pertaining to the main branch. However, I've recently noticed that it is missing from the list of sites, in all modules of SDP; though when I try to create a site with the same name, I get an error message that it already exists and I can't create a duplicate. I've checked in all modules of SDP, and it isn't available where trying to link a request, templates, problems/changes, requests/technicians, or assets. I've searched for any possible
Active Directory
It would be nice to have a option to display all the Ou's within a active directory domain - dp
Are there any updates to Feature ID: SDF-38818 (Capability to IFRAME ServiceDesk Pro)?
I am not sure where to look at the updates for this capability so I was wondering if I could get a status update on this feature? We are 14 days from renewal of ServiceDesk, and are unfortunately going to be forced to NOT renew if this feature does not exist (and we do not want to do this, we LOVE SD!!), but the capability to IFRAME SD into our portal infrastructure is imperative to our business model. Please let me know if there are any updates and if there is a possible out date that this might
Windows Server 2012 R2 x64 + Firewall Analyzer v12
When I start the installation ManageEngine_FirewallAnalyzer_64bit.exe v12 - getting error:
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