Default Description to Current Date
I am creating a template in ADManager to use when I disable users. In my template I want the value for the Description field to the current date and my initials so I know I disabled this person on this date. Is there a way to put the current date in the the field without having to manually typing it in every time?
Removal of VNC Servers and Viewers
Hello, We have several different versions of VNC Server and VNC Viewer that we need to have removed from all computers in our environment. I know for sure there are both TightVNC and UltraVNC servers that make up the majority of our environment. Is there any surefire way to remove the servers silently using desktop central? All silent switches plus built-in uninstallations fail or hang. Thanks ------ Aaron Johnson Windows Systems Administrator Fleetpride Inc.
Bad performance
Hello, Since 3 weeks ago my ServiceDesk Plus is running very slowly. It sometimes takes up to 25 seconds to load a page. Is there a specific reason for this or could it be anything? I haven't tried anything in the Performance Guide yet, I am not the one respobsible to mess around with that. Just want to make some things clear on a general basis. Like, is there a location where I can find the possible source of this íssue? Thanks in advance! -Davy
Closing request bug
hello, SDP Build 9215 MSSQL IE11 We have templates that have category and subcategory fields disabled so the user only has to pick the particular ITEM. When the technician goes to close the request, gets message Category and Subcategory fields need to have a value. (already populated in the template albeit it disabled.). The bug seems to be SDP+ logic considers a disabled field as unpopulated? Regards,
Updating request via MS SQL functions!
Hi One of our contractors asked us to provide him with some MS SQL functions to update requests using them. I know there's an API and is easier and more reliable. but unfortunately the contractor is not familiar and is not going to get familiar with using the API. I'm already running SQL Server Profiler on the server and keeping track of update queries executed after updating a request. but there are lots of queries executed. Is there anyone else who had worked on this and can help me through?
Add attachment to request with API
Do you have a working example with the parameter attachment ? I tried with : (from the example in the file in this post: https://forums.manageengine.com/topic/zabbix-api#49000007977501) { "operation": { "details": { "requester": "Shawn Adams", "subject": "Specify Subject", "description": "Specify Description", "requesttemplate": "Unable to browse", "priority": "High", "site": "New York", "group": "Network",
Setting up AD import settings
I am working on configuring our SDP environment. I have done a couple AD imports and discovered that it creates a site for each OU in our AD. I would like it not to do this. Where can I find the setting for this. I thought I had found it, but it turns out it wasn't it. Also, does SDP use the last import settings when it is automated? Or is there a specific place I need to go to configure automated settings? Again, i want to avoid SDP creating new sites based on OU's. Thank you, Rob Hawk
Work Log, mandatory
When option ' Work Log ' is chosen as being mandatory, it is impossible to choose the statu 'Resolved' without seeing appearing the message below. (see attachment) We are obliged to fill the 'Add Work Log' before being able to change 'Status '. Suggestion: - If option "Work Log" is not mandatory, allow to the technician to change status in ' Resolved ' and give the choice to him to grab or not a time of resolution. - If option "Work Log" is mandatory, immediately show the fields to enter the time
User and Department Management
Good Afternoon everyone I'm trying to tidy up the departments that are setup within my manage engine database. If I go into Admin tools and look at the departments setup, it's quite a small and limited list. Screen shot shows a snippet of this: If I want to assign an asset to a department, I get a much bigger selection to choose from. I can see it's been based on when a user has been imported from AD, it's pulled them through with their department associated to their site. If the department changes
After update to Desktop Central SP2 or later remote control stops working.
Build 91124 works. But when I try to update to 92041 it stops working and just errors out.
Same user have trouble to log in with ad autentification
Greatings, We have instaled servicedesk and for same time it worked well. Now many of our user whan trying to open it on web it asq tham for credential. After thay restart browser and try again thay login normaly without asqing tham for password. Any tips to solve this problem or where to look ? Davor
problem
Hi i want to associate an incident to a problem in my version 9.2 in the action list of request tab we do no have associated problem but we have search problem wen i chose this button one windows will open then i can chose associate or new problem. then the incident will add to problem windows but it show under the incident tab also . Why? what is the meaning of associate problem and new problem. more over if i close it in problem tab it still will be stay open under the incident tab. why? in
User cannot select asset
Hi all, I'm trying to open a new incident/request with a user account, but the assets I select don't appear in ticket: 1. I logged with user account 2. I selected "New issue" 3. I clicked on "Asset(s)" field to add assets, I selected some assets and I associated it to ticket (see attach1) 4. Selected assets don't appear in ticket (see attach2) Where I'm wrong? Best regards, Sutot
Adding software to an order
I having an issue in creating an order for some new software licenses we are purchasing. Basically, if in the purchase order i choose software then add a new product type of software, in the drop down for choose software, the software is not listed and i cant add it. If I then go to assets and try to add the software as a standard licence i cant because it doesn't appear on the unmanaged software list. How do I add unmanaged software??
Module provided in the request is not supported
I'm trying to send a post to this url: http://mgfsrv215/sdpapi/change/ with the follow query: TECHNICIAN_KEY = <my key> OPERATION_NAME = "ADD" I'm following this doc: https://www.manageengine.com/products/service-desk/help/adminguide/api/add-change.html But I'm receiving this error {"operation"=>{"result"=>{"status"=>"Failed", "message"=>"Module provided in the request is not supported."}, "name"=>"POST"}} my service desk version is: Version : 9.0 Build 9006 Latest Version : 9.0 Build 9006
Customise Template based on Category/Sub-Category
Hello, I've seen where you can create templates and I see that if you open a New Incident you can select a template from a dropdown list. Is it possible to force a certain template to be used when a certain category and sub-category is selected? Regards, David
Devices not showing up on Netflow Analyzer
New installation of Netflow on a Linux Server, V12 both Netflow and OpsManager. OS Name & VersionLinux, 2.6.32-504.30.3.el6.centos.plus.x86_64 OpManager version 12000 (64 Bit) Licensed for 25 Interfaces I was able to add two of my routers, (although they show up as switches?), a Cisco 7301 and a 7304. Added to both Netflow and NCM without issues. Tried adding a couple more and they don't show up? I can run tcpdump on the interface and see the data is showing up on udp 9996. Any ideas on what to look
Migrate DC to new server and new database
What is the easiest way to move my current installation of DC from a WinXP desktop using MySQL to a Windows server with MS SQL?
User login with own password to RDP
Hi, We currently have AD users imported to PMP console and we want that each of those users login to a shared resource with their own AD user. Is it possible? Could you help me on how to accomplish that? Thanks and regards, Gabriel
Reading The Signs In ServiceDesk Plus
To assist in problem resolution, the ManageEngine Support team might want you to generate a Support File to send over to them for further analysis. The Support File is actually a zip file of all the relevant log files in the ServiceDesk Plus installation folders that monitor the current operation of ServiceDesk Plus and is generated from the Support or Community tab: Whilst you could obviously review the files in the zip, or the actual files on the server, it is actually possible to analyse these
Password Users login to a shared resource
Hi, I have a PMP installation in wich a have several resources with shared accounts and it's working fine. Now I want to setup a resource in wich each user will login with their own user (it's a RDP server wich will allow users logins). My users login with AD user accounts and I want each of those users to login to this server with their own user (wich is the same as they login to the PMP console - an AD account). Is it possible to allow each user to login as their own user account to this shared
Create New Custom Group
Hi It would be nice to have a Dymanic Group based on reboot required, if you patch with out reboot, its possible to restart all thats need a restart at a given time by such a group, So i hope this will come in a later version. Regards
Allow CAB 'Approval' access for changes
By definition which in the image from ServiceDesk Enterprise contradicts itself, the CAB should be and in our use needs Approval ability for change. However the default setting is no approval and no option to check it. How can I enable this?
How to move all the managed computers to a new desktopcentral server
Hello, we recently decided to set up a clean desktopcentral server since the old one was running on a server 2008 essensials. We decided to not go for a "clone" but a clean setup - but the next problem is to find out what the best way to deploy the new agents will be, or could we use the allready installed agents and deploy a script on the old desktopcentral server, or do we have to manualy install all the agents?
Move to another server
Dear support team I'm running application (build number 8003) and database in two seperate servers (database use MS SQL). I want to move system to new servers and upgrade to build number 8008, can you help me which steps I have to do. Thank you
How to Redirect http:// to https://
Hi, We are Evaluating Appmanger 8 windows version. Right now it is running in both http and https mode. Is there any way if some write http://url in the webbrowser the server will redirect it to https://url Regards Farooq
Outlook add-in and Development of Support Center Plus API
Hi, I am wondering if there is any work being done on the API regarding new features and extending already implemented features? I have been creating an add-in for Service Desk Plus and another one for Support Center Plus There are two things that SDP has in there API that are missing from SCP 1. Fetch Support Reps. that belong to a particular Group in SCP i can get all groups and all support reps but not support reps in group. 2. Upload attachments and link to request. Is this something
HardDisk Space Detector Tool - Cannot scan Windows Server 2012R2 - Firewall Rule needed
I am trying to scan the hard drive of a Server 2012 R2 machine form my Windows 10 PC If I disable the firewall on the Server 2012 R2, I can scan, so I'm assuming I need to create a firewall rule. What rule do I need to get this to work. I found a FAQ saying that TCP ports 135, 445, 5000, 5001, 5002 need to be open. I tried this, but it still does not work. Can anyone help me to get this working?
Service down alert for non monitored service
Greetings support gurus. I've just inherited an OpManager installation (new job) and am getting my head around what OpManager can do and how it works. I've found an alert that I can work out how to get rid of. As per the attached screenshot, i'm getting a Service Down alert for the MSSQL-WSUS service being down, despite that not being listed among the list of monitored service monitors on this server. There is an MSSQL$WSUS entry listed if i add monitors, and i've tried adding and removing it, but
Use mobile app or 'WeChat Subscription' scan assets ‘bar code’ or 'QR code' to get assets details and status , and raise problem or tickets.
Could you add following features? Workers can use mobile app or 'WeChat Subscription' to scan ‘bar code’ or 'QR code' to get assets details and status (use 'QR code' can get more details), and raise problem or tickets.
Is it possible to click on a user and see all their job history?
Hi, We are currently on Build 8217 Is it possible to click on a user's name and see all the jobs requested by them?
Feature Enhancement Request for 'Technician’
For each corporation, 'Technician’ feature(moudle) is their key bussiness. So, please do more enhancements for this moudle in following points: 1. Enhancement reports to graph Reports. 2. Add more Canned Reports, such as: a. Generate reports for the waste time of every technician in all tickets with total length of the procession request, also include the helpdesk pass ticket to first line technician and the first line technician pass the ticket to second line, they want to calculate each stage
Schedule Notifications
Is it possible to schedule notifications for certain times other than during business hours and off business hours? For example, we support a church and while their office is open from 8-5 M-F we would like to get notified of any request that is created at any priority level on Sunday morning from 6am-noon. I'm not finding a way to do this in ServiceDesk Plus. Perhaps this should be a feature request?
New Problem after update from 9120 to 9208 with the permission to see tasks.
We updated from 9120 to 9208. If I click on the button All Tasks to show the list of all tasks now I'm able to see all tasks even the ones which I don't have the permission to open. If I click on a privat task of another technician I get an error message I can't see the details of the task, that's good. But I can see the title of the task in the list and this could be meaningful and should be not visible to other technicians who don't have acces to these private tasks. This wasn't a problem in the
ServiceDesk Plus iOS App 4.1 Released
Dear User, ServiceDesk Plus iOS app 4.1 has been Released. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 4.1 are: 1. Option to include non-operational hours in worklog. 2. Localization support for 31 languages (Arabic, Bosnian, Chinese-simplified, Chinese-traditional, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian Bokmal,
NCM Plug in not working
Hi, i am evaluating OpManager, and installed NCM plug-in, but whenever i am trying to access it from OpManager, i am getting a page saying " Server refused the connection" in chrome and in firefox "Firefox can't establish a connection to the server at 192.XX.XX.XX:6060". any one can guide me..
SLA Report
Take a look at the example below. Support Group A has a request or incident assigned to them. Support group A then assignes a task within the request to Support group B. Support Group B does not act on the request and then the SLA breaches. The breach is blamed on Support group A because they own the request, however the fault for the SLA breach was because they were waiting on Support group B to complete a task So is it possible to run a report that show the SLA breach happened while support group
CMDB and Asset
Please help me explain the relationship between Configuration Management Database(CMDB) and Asset. As I read "Unlike the asset database that comprises of a bunch of CIs, the CMDB is designed to support a vast IT structure where the interrelation between the CIs are maintained and supported successfully". Is asset and CMDB made by CI? And these CI with CIType "Track as asset" are Asset and all CIs (with CIType "Track as asset" or not) are CMDB that mean asset is Subset of CMDB? Could you give example
How to Disable Email Notification on Password Expiration Reports for Non-Email Users
We have a handful of user logins that do not have email accounts associated with them. So when the password expiration emails go our for these users, we get tons of bounce back emails. Is there any way to work around this? We usually just notify these users in person since they do not have or need email access. Thanks!
Mobile App
We are currently running ADSelfService Plus 5.3 build 5314. Looking at the mobile app deployment I was trying to get to the Mobile App Deployment/ configuration. The page never loads. Using firefox it shows connecting for over 10 min now. Using IE just sitting at waiting on..... I can download the app from iTunes, config and connect with no problem
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