ManageEngine ADManager Plus service won't start after upgrade
Hello. We upgraded our server yesterday from 6.3.5.0 to 6.3.8.0, and everything seemed fine.
However, this morning we came in and couldn't get to the webpage. We logged onto the server and found the service was stopped, and would not start, giving this error:
We then found out the drive had run out of space, so we extended it, freeing up 50 GB and rebooted the server, but same issue.
We then checked the wrapper.log and found this:
STATUS | wrapper | 2016/07/13 12:01:52 | Launching a JVM...
INFO | jvm 1 | 2016/07/13 12:01:52 | WrapperManager: Initializing...
INFO | jvm 1 | 2016/07/13 12:01:52 | loading library ADSMStarter
INFO | jvm 1 | 2016/07/13 12:01:52 | Attribute Name : port, value: 8080
INFO | jvm 1 | 2016/07/13 12:01:52 | Starting Server from location: C:\ManageEngine\ADManager Plus
INFO | jvm 1 | 2016/07/13 12:01:52 | Attribute Name : address, value:
INFO | jvm 1 | 2016/07/13 12:01:53 | java.io.EOFException
INFO | jvm 1 | 2016/07/13 12:01:53 |
at java.io.DataInputStream.readInt(Unknown Source)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.Indication.deSerialize(Indication.java:254)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.Wield.convertOldFile(Wield.java:1854)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.Wield.validateInvoke(Wield.java:286)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.Wield.validateInvoke(Wield.java:197)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.mfw.Starter.callMe(Starter.java:807)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.mfw.Starter.start(Starter.java:343)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.mfw.Starter.main(Starter.java:559)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.sym.adsm.start.StartADSM$2.run(StartADSM.java:274)
INFO | jvm 1 | 2016/07/13 12:01:53 | license restoration --- 0
INFO | jvm 1 | 2016/07/13 12:01:53 | license restoration started ------
INFO | jvm 1 | 2016/07/13 12:01:53 | java.io.EOFException
INFO | jvm 1 | 2016/07/13 12:01:53 |
at java.io.DataInputStream.readInt(Unknown Source)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.Indication.deSerialize(Indication.java:254)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.ThreadWorn.initalize(ThreadWorn.java:109)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.Wield.invokeNewLicense(Wield.java:697)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.Wield.validateInvoke(Wield.java:294)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.Wield.validateInvoke(Wield.java:197)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.mfw.Starter.callMe(Starter.java:807)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.mfw.Starter.start(Starter.java:343)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.mfw.Starter.main(Starter.java:559)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.sym.adsm.start.StartADSM$2.run(StartADSM.java:274)
INFO | jvm 1 | 2016/07/13 12:01:53 | license restoration --- 1
INFO | jvm 1 | 2016/07/13 12:01:53 | java.lang.ArrayIndexOutOfBoundsException: 0 >= 0
INFO | jvm 1 | 2016/07/13 12:01:53 |
at java.util.Vector.elementAt(Unknown Source)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.ThreadWorn.validateWithoutAgreement(ThreadWorn.java:316)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.ThreadWorn.validateInCommandLine(ThreadWorn.java:300)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.ThreadWorn.initalize(ThreadWorn.java:278)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.Wield.invokeNewLicense(Wield.java:697)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.Wield.validateInvoke(Wield.java:294)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.tools.prevalent.Wield.validateInvoke(Wield.java:197)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.mfw.Starter.callMe(Starter.java:807)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.mfw.Starter.start(Starter.java:343)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.mfw.Starter.main(Starter.java:559)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.sym.adsm.start.StartADSM$2.run(StartADSM.java:274)
INFO | jvm 1 | 2016/07/13 12:01:53 |
INFO | jvm 1 | 2016/07/13 12:01:53 |
INFO | jvm 1 | 2016/07/13 12:01:53 | Problem while Starting Server
INFO | jvm 1 | 2016/07/13 12:01:53 | System going to Shutdown --- received process interrupt
INFO | jvm 1 | 2016/07/13 12:01:53 | Shutting down the JVM now!
INFO | jvm 1 | 2016/07/13 12:01:53 | java.lang.NullPointerException
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.mfw.Server.updateStatus(Server.java:882)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.mfw.Server.shutDown(Server.java:968)
INFO | jvm 1 | 2016/07/13 12:01:53 |
at com.adventnet.mfw.Starter$1.run(Starter.java:878)
INFO | jvm 1 | 2016/07/13 12:01:56 | system RAM size: 4294496256
STATUS | wrapper | 2016/07/13 12:01:56 | <-- Wrapper Stopped
Please advise.
Thanks.
Rich
Rich