Asset scan - Wrong Product Type > CIType association
Hi, I have a problem when scanning assets. I'm using the agent and I configured a custom product as you can see in the following picture: The scan finds the exact model -> "Latitude 7490" but sets the CIType to "Server" instead of "Workstation - Laptop". If I try to edit the asset Product Name manually then it gets linked to the right CIType. This is the state right after the scan: Then I click on Actions->Modify Type: and without changing anything I just click Save. Doing so moves the asset directly
Templates not showing up to Technicians after upgrade to 10503
Dear All after upgrading to version 10503 the request catalog templates displaying all services and incidents stopped showing up for technicians while it is being displayed normally to normal requesters. the problem was faced only after the upgrade while it was working in version 10502 anyone experienced the same issue? thank you
SDReport role problem
HI, I assigned built-in SDReport role to one technician, but when he log in, he don't see any reports, every reports group are empty. If I add him SDAdmin role then all reports are visible. How to assign to one technician full access to every raports on SD?
Problem with menu items
If you enter the parameters, the settings menu appears on the left. Items are divided into categories. When you click on a category - nothing happens, the sub-items of the selected category are not expanded. In version 10501 it worked ... and in version 10503 it does not work.
Desktop Central - Missing Patches - Office 2016 Deployment Tool
Hi all, I've got a support ticket with ManageEngine for issues with patches showing as missing on clients and failed downloads for Desktop Central (10.0.386). Most notably is the ever increasing number of "Office 2016 Deployment Tool" failed downloads increasing in number, 26511, 26527, 26557, 26740 and 26759 with a "Failed" Download Status and "Unable to execute command" remarks. Actually, checking today it's now 26740, 26742, 26759 and 26767 following the May Patch Tuesday of course. You have to
Auto transition request after apruval to another status
To manage requests we use a life cycle. But faced the following problem. When creating a request, it is in the "Waiting for approval" status, but after approval it remains in the same status and you have to click "approved" after approval, only after this the application goes to the desired status. Very uncomfortable. Is it possible to make an autotransfer after all the approvered. Press approved button PS reject request translates into the desired status automatically.
Appplication Manager not shows All SAP Serices
Dear All, I am wrinting this message in order to explain the problems i'm facing with SAP monitor services on Application Manager Monitoring Tools. Please Kindly update and provide the solution for us as soon as possible. Thanks with regards
[SDF-56587] Approver unable to approve when request was initially denied
How do we ensure that the Approver can approve a request that was initially denied? The request ticket contains an exchange of conversation between the requester, 3rd-party group, and the Approver. The technician initially sent an approval request, however, the requester was looking for additional information - so the Approver denied the request until all information was provided. The requester provided all the information, then the technician sent another approval. However, the approver cannot approve
Alarm Alert Popup on AppManager Monitoring Tools Doesn't popup as OPManager
Dear Team support and value members, I would like to ask for solution about Alarm alert Popup on AppManager Monitoring Tools Doesn't popup as OPManager. Thus, it makes us difficult to recognize or focus on Alarm sometime it alerted Warning or Critical it shown only number of action it doesn't show which alarm is happended last time or earlier . Hopefully, Team support and all members will provide us the solution or feature as soon as possible. Thanks in advance.
Cannot Login ServiceDesk Plus After Restore Database
We are trying to migrate our ServiceDesk Plus workstation by backup database on our old SD+ workstation (Win7) and restore it into our new SD+ workstation (Win10). We've tried many different ways to upgrade the original workstation to Windows 10, but it keeps failing, so now we are trying migration (backup/restore) method. *The same version of ServiceDesk Plus (8.0.0) is installed on both workstations We've followed the instructions below and backup/restore database from old workstation to new workstation
Firefox and 10.0.394: inventory - upper left bar/links don't work
After upgrading from 340 to 394 clicking e.g. "computers" in the inventory tab doesn't work. Internet explorer works as expected. Additional question: With IE it's easy to change the column width, e.g. in the inventory/computers view. This is not offered with Firefox. Is there a way to adapt the column width in firefox?
Scheduled backup
Hi, I can't get the scheduled backup to work in Analytics Plus. I've set it up as the attached image shows but I can't find any backups in \AnalyticsPlus\Backup. The backupdb.bat script for taking backups in AnalyticsPlus\Bin works but i'd rather have it scheduled in the application. Using A+ 4100. Regards, Alexander
Some imported OU groups are empty
We recently reorganized our AD's OU groups and when PMP performs it's scheduled import, the new Groups show up, but the resources aren't showing under those groups.
Desktop Central cannot track licenses for Adobe Acrobat DC (2015)
Submitted this issue early Jan 2019 ticket #540814 Was told that this would be added to the roadmap and I will be updated. We are nearly half-way through the year and I have not received an update. This concerning a feature that desktop central promised to deliver. I'm not saying that adobe makes it easy on your developers and I'm expecting changes overnight. https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/identify.html#identifying-dc-installs Also hard to explain to my supervisors
ADSelf Service Plus - Admin Logon Page
Hi - we are newly configuring AD Self Service Plus and have hidden the Admin Log On except from a specific server. Even when using the logon url http://server-name:8888/adminlogin.cc on that server, we are still unable to log on as admin. We get an error stating the page hasn't been shared. Please advise. Thanks Jake
Multiple sites departments with equal name
I tried to add 2 sites to an account and used default settings for departments. After creation I have 2 departments named "General" which are belong to different sites. Now I try to edit the first department with no changes and just click Save button with success. Then I try to edit the second department the same way but after I click Save button I got an error which says that the department with this name already exists. What's wrong with this? Moreover, can't sites have each their departments with
Opmanager layer2 discovery map not working
Installed opmanager yesterday and trying to generate a layer2 map. Enabled snmp on my switches (C3750) and added credentials like so: public public@2 (for vlan 2) public@3 (for vlan3) etc... But the generated map only shows my workstation and the pc with opmanager installed, and the switch itself. Tried with 2 switches, same thing. If I add the switches under Inventory/Devices, most everything about the switches is discovered. I also tested mib-browser agains the list of OID's and that is working.
ServiceDesk Pro: Error occurs for single technician on requests page
We have an issue that a single technician cannot access the requests page. when attempted it displays the message "Sorry an error has occurred". I created a support bundle and checked through the logs but could not spot anything helpful. All other technicians are unaffected and the technician with the issue can access any other ServiceDesk page without issue. I have tried changing the technician to a requester and then back to technician a few hours later. Restarted the service and server but no
Reorder Service Categories
I need to reorganize the Service Categories and when I click Reorder, one of the Service Cateogries doesn't show up in the list. IT ONLY is missing from the Reorder screen. Why is this happening?
Upgrade to 10500 Failed from 10013
I downloaded the file to upgrade to 10500 and I have an error. This appears in the log: Jun 14, 2019 11:24:36 AM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Jun 14, 2019 11:24:36 AM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode Jun 14, 2019 11:26:02 AM [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:C:\ManageEngine\ServiceDesk\updates\ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm Jun
Error Upgrade From 10021 to 10500
HI, I have problem with upgrade linux version of Service Desk to version 10500: - Post invocationi in progress - Post invocation in progress Applying DB Level Changes "Error Occured" How could I resolve this issue? Regards
404 error when clicking on the Accounts tab.
Hello, I'm trying to add a new site ,but when I click on the Accounts tab and then +New I get the below error. Even If I click an Account to edit it gives a 404 error. Please advise.
useless ssh !!!
when use mobile device for web pmp web interface, can't use control keys like (backspace-shift-F1toF and others) in ssh connection to servers!!! it seems ssh is useless in mobile device!!(I tested many device and web browser)
Opmanager layer2 map problem
Sorry if this is a double post but I can't find my post from last week. I recently installed opmanager. have a c3750 as a core switch and inventory/discovery is working, it finds bunch of hosts and devices. It even sees switch details etc. Next I tried to create a layer2 map. However it only maps my workstation, the switch and the pc running opmanager. I tried querying the switch with mib-browser according to: https://www.manageengine.com/network-monitoring/faq/layer2-mapping-troubleshooting-device-mapping-does-not-exist.html
SD Plus ServicePack 10.0 Build 10021 Failed
Im currently on SD Plus 10.0 Build 10020 and need to install the service pack for 10021 allowing me to upgrade to 10501 on Linux. It seems to install to around 8% then finishes with Uninstallation completed. Click view logs and all are empty. I've tried lots of downloads from different browsers and all end with the same result. File called: "ManagedEngine_ServiceDesk_Plus_10_0_0)SP-1_0_0_Linux.ppm" INVALID NODE: customPatchValidator INVALID NODE: AutoCloseDelay INVALID NODE: customPatchValidator
Cannot Upgrade to ServiceDesk Plus 10503
Hi ManageEngine, I am currently running 10500 and when I select the 10503 file to install in the UpdateManager.bat I receive the following message: "The file that you have specified is not compatible with this product." Have you had this reported by other customers? Thanks, Brad
Creating a Request from an email
Good Morning, We are using the free version of ServiceDesk Plus, version 10.0 Build 10011. We are trying to get an email from a user converted into a request. Here is what we have done so far. - We have an email set up on exchange "helpdesk@mydomain.com". - We have ServiceDesk Plus setup to fetch emails from this mailbox. - I can log into this mailbox using webmail and watch emails come into this box, then watch them disappear a minute or so later, so they are being fetched by ServiceDesk Plus. Where
ServiceCatalog Pick List populated from Requesters Location Data
For our onboarding a few required fields we have under general employee info include the Department and what City Building the user will work in. Our "City Building" additional field is a very long manually updated Pick List. Is it possible to have a Pick List that is generated from current information already found among other requesters within SDP? Also if the above is possible or not it would still be a very long list. To further enhance it for the person submitting the request, would it be possible
Google Chrome & 10.0.396: inventory links don't work
After upgrading to Desktop Central Server version 10.0.396, clicking 'computers', 'Hardware', and 'Software' in the inventory tab no longer work when using Google Chrome (Version 75.0.3770.90 (Official Build) (64-bit)). Firefox and Internet explorer 11 work as expected.
Adding domain account to Desktop Central fails
Hi, everytime I try to add user accounts with active directory authentication it fails. I was trying to add all the administrator accounts for them to be able to work with DesktopCentral. Is there a way to add the whole group? Thanks in advance for your support.
Distribution Server Stopped After last upgrade
After last Desktop Central Upgrade (10.0.394) my distribution servers are in stopped status. Services are running in every distribution server. We restart the service and the distribution started again but stopped again after few minutes or seconds. The event viewer shows a dcreplication.exe fail.
Issues after 10.0.395 Distribution Server Stops and Unable to Search in Reports
Ticket # 5388220 After upgrading to 10.0.395 I am seeing a couple issues. All of my Distribution Servers have stopped working. The executable in the bin file is missing and the service will not start. You cannot use the search function to filter in the reporting section. Need this fixed ASAP as I am unable to push software or patches to any of my remote offices!
error when requesting to create user by template
Hi, When the "requestor" makes a user registration request by template, the alert message appears: This design does not have a user creation method. This template creates a user in AD and in 365, if I uncheck the 365 tab, let me continue. However, in another template that I have the same but for another domain, it does not give me any warning message and it does it well. What can be eto? Attached screen of the message Regards,
User Satisfaction
Hi Team, we are facing some issue in user satisfaction. User 5 star rating on user satisfaction but star rating return to default or 1 star even user has changed several times. Kindly assists on this matter. Thanks
unable to remote control after update to 10.0.394
After update to 10.0.394, I am unable to remote control when connect using https (8383) port. A new windows open, and I get "Your connection is not private" error, with no option to proceed.
Technician cannot close ticket
Hi Team, we are facing several tickets that have difficulties to close or resolved the ticket. The support group cannot close the ticket as usual. I have attached the screenshot regarding this issue. Kindly assist us on this matter.
Multiple requesters created from one AD account
Hello, currently i have SDP 10 synced with my AD on premises. also we have Office 365 email service attached to the organization and uses the on premises AD to sync as well. For this to work, In the AD, we have configured for every user the login option as: - login: user - login: user@o365email.com well, back in the SDP, i just found that users can login via "user" and via "user@o365email.com" just if the AD password is correct. This creates duplication in the requester and obviously every account
Inconsistent info in interface?
We've just started using MDM. The person that did the initial set up added some devices, individually assigned the one profile we've got to each of them, and assigned a set of 6 apps to each of them. In the list of devices they each show as having 1 profile, and 6 apps. I have created a group that has the same profile and the same apps plus 2 more. I have added a new device that I have just added to the group (have not directly assigned profile or apps to it). In the list of devices it shows as having
Weird bug in latest version (10.0.395)
Just updated to the latest version as above and most things seem to be working fine and look ok. I am hitting a strange bug that seems to occur across all browsers and on different machines. Basically - If you search for a computer name using the main search button (greenbox spyglass icon) and type in a machine name and select computer name it will show you the result. Then click on the computer name and it takes you that computers inventory. If you then click on the search button again and type
Office 365 Patches Not Applicable
It looks like if you have SharePoint Designer 2013 installed, Office 365 updates will show as "Not Applicable". Noticed my computers stopped getting office patches since that was installed.
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