Upgrade to 10500 Failed from 10013

Upgrade to 10500 Failed from 10013

I downloaded the file to upgrade to 10500 and I have an error. This appears in the log: 

Jun 14, 2019 11:24:36 AM  [com.adventnet.tools.update.installer.UpdateManager]  [INFO] : 

Jun 14, 2019 11:24:36 AM  [com.adventnet.tools.update.installer.UpdateManager]  [INFO] : Invoking UpdateManager in UI mode
Jun 14, 2019 11:26:02 AM  [com.adventnet.tools.update.installer.ApplyPatch]  [INFO] : The ppm file path:C:\ManageEngine\ServiceDesk\updates\ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm
Jun 14, 2019 11:26:02 AM  [com.adventnet.tools.update.installer.ApplyPatch]  [INFO] : The ppm file path:C:\ManageEngine\ServiceDesk\updates\ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm
Jun 14, 2019 11:26:02 AM  [com.adventnet.tools.update.installer.ApplyPatch]  [INFO] : The Patch Version:AdventNet_ManageEngine_ServiceDesk_Plus-10.0.0-SP-1.0.0
Jun 14, 2019 11:26:02 AM  [com.adventnet.tools.update.installer.ApplyPatch]  [INFO] : Context NameSERVICEDESK
Jun 14, 2019 11:26:02 AM  [com.adventnet.tools.update.installer.Unzipper]  [INFO] : Pre Invocation in progress
Jun 14, 2019 11:26:02 AM  [com.adventnet.tools.update.installer.Unzipper]  [INFO] : Executing class:com/adventnet/persistence/UMPreInvoke.class
Jun 14, 2019 11:26:02 AM  [com.adventnet.persistence.UMPreInvoke]  [WARNING] : NoSuchMethodError : com.adventnet.tools.update.installer.UpdateManager.getProductStat(Ljava/lang/String;)Ljava/lang/String;
Jun 14, 2019 11:26:02 AM  [com.adventnet.persistence.UMPreInvoke]  [INFO] : Command String before appending aditional options :: [C:\ManageEngine\ServiceDesk\jre\bin\java, -cp, C:\ManageEngine\ServiceDesk\Patch\AdventNet_ManageEngine_ServiceDesk_Plus-10.0.0-SP-1.0.0\SERVICEDESK\PreInstall\lib\AdventNetUpdateManagerInstaller.jar_new, -Xmx2512m, -Ddb.home=C:\ManageEngine\ServiceDesk\bin\\..\pgsql, -Dtier-type=BE, -Djava.library.path=.\lib\native, -Dtier-id=BE1, -DUM_NEWSOURCE_INVOKED=yes, com.adventnet.tools.update.installer.UpdateManager, -u, conf, -cgui, -option, i, -ppmPath, C:\ManageEngine\ServiceDesk\updates\ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm, -h, C:\ManageEngine\ServiceDesk]
Jun 14, 2019 11:26:02 AM  [com.adventnet.persistence.UMPreInvoke]  [INFO] : Going to execute :: [C:\ManageEngine\ServiceDesk\jre\bin\java, -cp, C:\ManageEngine\ServiceDesk\Patch\AdventNet_ManageEngine_ServiceDesk_Plus-10.0.0-SP-1.0.0\SERVICEDESK\PreInstall\lib\AdventNetUpdateManagerInstaller.jar_new, -Xmx2512m, -Ddb.home=C:\ManageEngine\ServiceDesk\bin\\..\pgsql, -Dtier-type=BE, -Djava.library.path=.\lib\native, -Dtier-id=BE1, -DUM_NEWSOURCE_INVOKED=yes, com.adventnet.tools.update.installer.UpdateManager, -u, conf, -cgui, -option, i, -ppmPath, C:\ManageEngine\ServiceDesk\updates\ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm, -h, C:\ManageEngine\ServiceDesk]

Can you help me?

Thank you and greetings.

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