We are trying to migrate our ServiceDesk Plus workstation by backup database on our old SD+ workstation (Win7) and restore it into our new SD+ workstation (Win10).

We've tried many different ways to upgrade the original workstation to Windows 10, but it keeps failing, so now we are trying migration (backup/restore) method.

*The same version of ServiceDesk Plus (8.0.0) is installed on both workstations

We've followed the instructions below and backup/restore database from old workstation to new workstation seems to be completed successfully,

But after the database restore, we cannot login to our new ServiceDesk Plus with our credentials (also cannot with the default administrator login)

https://www.manageengine.com/products/service-desk-msp/help/installation-guide/documents/perform-backup.html  

If you could please advise.