Cannot apply patch. Error message saying configuration folders are missing
I already have a ticket open with Manage Engine, but I am not making much progress on resolving this issue. When trying to apply a patch with UpdateManager.bat, we get an error: "Patch cannot be applied as some dynamic configuration folders are missing.Contact
Cannot change font in description while submitting ticket
Hi! I upgrade from 10514 to 11140 the upgrade went fine. I do have some issues regarding default request incident template, I cannot change font, font size, font color, etc in the description when submitting a ticket as technician. Nothing happens,
After Update of SDP from 11.1.40 to 11.1.41 SDP-webservice is not running
I did my update as usual after stopping the windows service and taking a backup. All went smoothly, as far as I could see. However, I could not connect to the SDP-webserver anymore. Checking the forum in simular threads I have stopped the service and
@ parameters in request description not executing properly
Hi all, I'm not sure whether or not this is an issue with SDP but we are having some problems with the following. Some of our technicians make use of what they call @-parameters to format mails and automate ticketing flow. They use Outlook Quicksteps
Asset Probe Cannot Scan Certain Computers
Hello, I am trying to run a probe at one of our locations but it is failing to pull in the machines on the network into assets. As well, on certain machines it is failing to scan machine details (OS, Hardware/Software, etc). Running the selfscan.exe
[SD-93223] Notification Action after a Transition without Criteria or Actions
Hello We just noticed, that it is no longer possible to add a Notification Action after a Transition in the request life cycle without adding a criteria as well as actions (see attached screenshot). This is critical for our use case since we implemented
Thread ID: 2457798 : SqlCollector connection refused:
Hi everyone, I'm testing Exchange Reporter Plus. I had an error on Skype reporting. Unable to establish Skype for Business 2015 SQL Server backend connection I checked the error log SkypeLog_2021-03-10.txt and see: [16:31:35:942]|[03-10-2021]|[SkypeLogger]|[INFO]|[2457798]:
[SD-93810] Template change delets E-Mail Id(s) To Notify addresses
Hello I just noticed that if I change the template of a ticket, the addresses of the E-mail Id(s) To Notify field get deleted.
PostGreSQL don't start after upgrage PMP 10.4 to 10.5
hello, Patch well applied with UpdateManager (after cleaning of postgres process) but PMP service is starting and immediately shutting down. here the content of the serverout0.txt , in attachements Seems Postgresql won't start thank YOU MC
Devices not showing after adding in OpManager
Dear team, We have an OpManager 9 build 9410 installed on Windows server 2008 OS. We have started facing a problem that is some devices are added successfully but they do not show in device search or anywhere. Also tried to add them with discovery method
Unexpected behavior when filtering Archived requests on Account
What we want to do: Filter archived requests on <Account name>. Expected behavior: List all archived requests with <Account name>. Actual behavior: List all archived requests that has a requester where the requester is in account with <Account name> Result:
SDP doesn't provide or support MFA
Hi, You guys need to understand. MFA is not an option it is a requirement for a lot of us. Please provide an ETA so we can plan accordinaly or let us now so we can not renew our license next year!!!!
Cannot start server, error 503
Hi, I have such error, version 6100: HTTP Status 503 – Service Unavailable Type Status Report Message Servlet [org.apache.jsp.jsp.showLogin_jsp] is currently unavailable Description The server is currently unable to handle the request due to a temporary
Active Directory import not updating fields for users in SDP
Hello, We are trying to address an issue where users have outdated information in SDP. Certain fields like Department and Site have been updated for many users and our scheduled Active Directory imports are not updating these fields in SDP. However,
Users unable to start forced enrollment
New user here. I've been evaluating ADSP for about a week now for possible recommendation to to my clients, as I'm a self-employed computer consultant that's been in the industry for almost 40 years now. Lab setup. I'm on a Server 2019 domain. ADSP is
Mobile App issue
When performing Reset Password or Unlock Account, if the ADSSP mobile app is kept opened prior to selecting & going ahead with TOTP verification and/or QR code verification, the Mobile Auth does NOT display an alert. This causes confusion to end users which ends up with several unwanted & unnecessary calls to IT team
Gina Cliente is storing passwords in plain text?
Hello team, in my company we are using GINA CLIENT 5.1 in windows computer, with the option of refresh the computers password by VPN. When the Gina Client finishe passwords reset process, it automatically store the user's password in (C:\Windows\Temp) plain Text, to then use that password to connect by VPN Is a very high security risk, I am very disappointed. PLS, how can I fixe this issue? Thanks
[SD-92973, SD-93016] Update to 11139 Issues
Hi All, Just thought I would note the issues we are having with the new update so far. will add more as I find them/ update when / if they can get fixed. So far Form rules are broken - Logic to hide/show/mandate is broken just doesn't work Time fields
MDM - Android Keyboard not adjusting webpage in kiosk mode - Covering Text Field
I have a user that is currently running our web form on an Android device controlled in Kiosk mode. When they attempt to enter text into a field at the bottom of the page, the keyboard appears and covers the text so that they cannot see what they're typing.
"Error updating catalog from server" after cleaning up the appstore
So, we've been trying to clean out the selfservice portal, lovingly known as "the appstore" because it was filled with old version of automaticly updated packages. Now, whenever i try to refresh the portal, it pops up an error with the text "Error updating
MFA Recovery code
Hi ManageEngine Team, The MFA Recovery code which is made available to end-users after they have enrolled in ADSSP is a nice feature but needs a slight change, in my opinion. The MFA Recovery code is provided as an optional step for end-users to download
ADSSP Mobile app issue with verification methods
When Resetting password and/or unlocking account from the ADSSP mobile app, users get only 2 modes/option to verify themselves.. 1. Verify using Security questions 2. Push notification verification. User has enrolled with Email, SMS, TOTP, QR code , Security & Push notification Why are Email verification, SMS verification, QR code & TOTP not made available when Resetting password or unlcoking account from ADSSP mobile app?
ADSSP doesn't load
Hi all, i have installed this software but, when i try to open it, it loading and it doesn't open any kind of browser. in attachment my error.
Trusted/Self Signed Certificate Failure
Hi all, Since updating our standard license a few days ago, we can no longer create tickets via email. The error we receive when checking mail fetching refers to a certificate error, but I cannot find where to resolve this issue? The troubleshooting page
Data have not been completely synchronized in ManageEngine Analytics Plus due to an unknown error.
Hi everyone, Did anyone encounter the captioned issue? Here is the message that show under the Integrations - Advanced Analytics tab. The issue happen since upgrade the SDP+ to 11039. I'm recently upgrade to 11.1 Build 11140, but this issue remain existed.
NGINX Reverse Proxy with basic authentication
Hi We have put ADSelfService Plus behind a reverse proxy (which works fine) and have now enabled htpasswd basic auth. After you enter the basic auth credentials you are presented with the ADSelfService login page. If you enter the credentials here, doesn't
Revit 2020 installation
Hello, I have problems installing Revit 2020 :( There was a topic a few days ago where a user had also problems installing Revit. i followed his advice but even that doesnt help :( The log keeps ending with: [ 2020-05-19 09:48:06:020 ] [ 8404 ] [INFO]
Backup restore error in 11135
Hi, I want to restore backup file that generate with backupData.bat, but unfortunately I get error: Reason For failure: The INSERT statement conflicted with the FOREIGN KEY constraint "Resources_FK6". The conflict occurred in database "servicedesk3",
Accepted attachment types
We have recently noticed that when ticket is raised via email and there are attachments without extension attached to that email, the attachments are stripped from the ticket raised on service desk plus. Question is is this is a known problem and how
Wrokspace not found! Please check weather the workspace exist
Hi, I integrated the SDP with Analytics Plus successfully two months ago. Two weeks ago I was faced with problems in this integration and I had to remove integration as manually by this query: update zohoreportsconfiguration set param_value=null where
Default Administrator credentials do not work
Hello, I am trying to evaluate ServiceDesk Pro and have installed it on Ubuntu 20.04. When I run run.sh for the first time and access the page at http://localhost:8080 I am unable to sign in with the default administrator credentials, administrator/administrator
Some DC agents not update inventory scan resut and last contact time
Hi Desktop Central 10 build 10.0.657 On some computers, there is a problem with the update inventory scan result and and applying configurations. These computers have the same error in dcdatatransferdown.log and dcdatatransferup.log - Unknown Error. Code
No access to webpage after upgrade
The upgrade to the latest version worked fine, no errors or failures. Rebooted server, Service Desk came up no issue. Service for Desktop Central started. Webpage fails to load. Any thoughts? Anything I can do to see what might be going on?
Desktop Central MDM / Forwarding Server
I am having issues with my Desktop Central forwarding server. The Manage Engine Secure Gateway Server service will not stay started. It starts and then stops.
Agent missing and or broken after restart
We started having an issues with the DC agent either completely removed from systems or broken after an a windows update or sometimes a simple reboot. If the agent is removed by an update why is it not reinstalled when the GPO is applied? It does install
Scan Network
Dears, we have some issues with network scan, some of our PC did not scan also IP Phone (Huwawi) and access point. is there any one can be help us to find solution regarding this topic.
Error duplicating request SD On Cloud
In those days, at SDP On Cloud all technicians can duplicate request, but since yesterday they tried to duplicate a single request and they cannot do this. Only SD Admin can do this duplicate.
High Availability - PostgreSQL fails to configure properly
We have been running a primary and secondary server for a long time now in HA, but the HA seems to have broken recently. After rebooting the servers the HA show as running, then after 5 minutes it suddenly goes red and "not running" The PMP0 log showed
Update from 123329 to 124006 fails
Hi, After upgrading via UpdateManager.bat from 12.3.329 to 12.4.006, it does not allow the ManageEngine OpManager service to run. Windows display a alert. I can't downgrade because the UpdateManager.bat display this:
Script Monitor alert - curl Elasticsearch call on monitoring machine
I am quite new at all this scripting and is struggling. I keep getting following output: Exit Code: 127 Message: Script message not found/invalid script message format Raw Output: -bash: OpManager_50000003303_1612338271947.sh: command not found The script
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