MDM doesn't work after upgrading to 10.0.636
Good day, MDM doesn't work after upgrading to 10.0.636 The mdm page does not open Infinite page loading
console display issues in version 10.0.656
We are unable to drill down in screens without display issues using Firefox or Chrome. We have had this issue before in previous versions. It is a very detrimental and costly issue. Anyone have a solution??In Threats and Patches > Patches > Missing
Requires a delay in running the script
Greetings. I am facing a problem. I have a template with set tasks in the amount of 9 pieces, in this template I also have mandatory additional fields to fill out. I also wrote a Python script. After creating a request, my script receives values from
Error to configure the SMS panel
Dear Manage Engine Support Team, I hope you are health and safe. Today, I encountered a strange error to configure the SMS panel. When saving information, an error is observed that the server is not connected to the Internet!! SDP: 11.1.32 I would be
Custom Schedule Error in format of executor if query report has data
I am facing an error : Error in format of executor when a custom schedule I created executes on a query report that has data or return a list of records. But when the query report has no data the custom schedule executes successfully. Please help. I
Device Identification - Kyocera devices
Hi ALL! We have SDP and many Kyocera devices like: ECOSYS P2235dn, ECOSYS P3145dn, Kyocera FS-1025MFP, ECOSYS P2040dn Each of this device SDP detected as KYOCERA Document Solutions Printing System with OID .1.3.6.1.4.1.1347.41 How i can change behavior
[SD-77688] Problem with Strike through function (text editor)
Hello We work with bullet lists in the ticket description and cross some of the bullet points out when we are done with the strike through function of the text editor. However, when we cross out some bullet points and save and edit the ticket again afterwards
[SD-93067] Update 11139
Hi there, after we updated Service desk on prem to 11139 when a user logs a ticket we get loads of additional text in the email such as below regarding fonts etc. This did not used to happen and it looks bad. Title : Remote connection Assigned technician:
Service request test condition of null value FAIL
Hello, i have a deluge script where i test if a value of a field is null. info requestObj.get('subcategory'); info (requestObj.get('subcategory') == null ); info (requestObj.get('subcategory') == 'null'); info (requestObj.get('subcategory') == "null");
Error while saving the SMS panel configuration
Hi Friends, I have a problem with SMS Configuration. While saving information, an error is observed that the server is not connected to the Internet!! I configured the SMS panel 2 or 3 times Successfully. After that, I encountered this issue. Here is
SDP MSP 9405 change Account, Site and Requester via REST API
Hello. I'm trying to change the account, site and requester of a request by using the REST API in SDP MSP 9405. This is the JSON data I send: '{ "operation": { "details": { "level": "Einfach", "priority": "Niedrig", "Abrechenbar": "Nein", "category": "Allgemein", "site": "Intern", "account": "our Company name including a & symbol", "requester": "Dummy User company name" } } }' FYI "Abrechenbar" is a custom field. If I leave site, account and requester out the API call is working successful, so the
Report not working correctly
I am running an Inventory Report and I am getting the same data for a 30 day, 7 day and 2 day time span on the report. It seems the report will only show the last two says of data. If I run a forecast report it will show data from over 7 days ago so
When trying to update Organization Details- FAILURE :Error while fetching the organization details.
Whenever I attempt to update my organization details, I get this error FAILURE :Error while fetching the organization details. The system then kicks back to the normal default values.
[SOLVED] SSL Certificate with subject alternative Name (missing_subjectAltName error)
Hi @all, the newest version of Google Chrome 58 requires that certificates specify the hostname(s) to which they apply in the SubjectAltName field; values in the Subject field will be ignored. The documentation from ME to create selfsigned certs does not take account of that yet. I tried to renew the cert by using the keytool with -ext san=dns:<fqdn> but it does not take effect it seems. Is the build in Java Version supporting that option? Can anybody explain how to fix it? Thanks in advance Christoph
build 11139 Issues - Users / Technicians unable to see and add cab members on change requests
Since upgrading to build 11139 none of the technicians can select cabs or cab members to send approval notifications. Only administrators have that capability. I already have ticket #6713115 open for this ticket, but no one from ServiceDesk support is
provisioning app error
Based on the authtoken going EOL which is currently working for me just fine. I am trying to get the provisioning app setup to use the new OAuth and it tells me my admin account does not have sdadmin privileges, which it does, please advise. i also
Service Desk Plus Not sending email acknowledgement after forwarding to new Support Queue.
When Mike Sends and email to a support queue abc@email.com , then cc John, John then forwards the email to the correct support queue zyz@email.com. John is not receiving an acknowledgement email. Instead John's email is added to the original ticket Mike
Random users getting Invalid Code error when trying to register for self service
We have had random users, using both iPhones and Androids, get the Invalid Code when either scanning and manually entering the code from the Self Service page. The time and date have been verified on both the computer and the mobile device. In some instances
ADSSP Admin portal missing logs for MFA Backup Codes generated by Admins
The ADSSP portal Build 6100 provides Admins to generated MFA Backup Codes for end-users but does not have any logs recorded which could help trace back to which Admins have generated this code for an end-user account This is very bizarre and not sure
Cant reset admin password
Hellow, i am forgot admin password in NetFlow Analyzer 12 When i try to recovery password using this instruction: https://pitstop.manageengine.com/portal/en/kb/articles/nfa-and-ncm-12-default-admin-password-reset i get error: Exception in thread "main"
[SD-93086] Problem with attachment
Hello to all, we have detected a problem when we try to duplicate a request with attachment. SDP shows the message "Internal Error". The attachments are in non default path. In log we can see this message: java.io.FileNotFoundException: Source '..\fileAttachments\Request\Feb2021\9104\Barcelona.xlsx'
Agent Last Contact information inaccurate on (at least) build 10.0.653
Agent Last Contact information is inaccurate on (at least) build 10.0.653 Last Contact time is out of sync with Last Scan Time. I assume a Scan includes Contact. Is this by design? Previously the Last Contact time was at least once daily, and now it
SMS Notification Setting Save Error
Hi' I'm tying to configure the sms notification, firs i tried with custom url but it started giving this error The response from the server ajax call is {"response_status":{"messages":[{"type":"failed","message":"Internal server error occurred"}],"status":"failed"}} Thanks
Issue with free license renewal process
Hello I want to extend my free SDP MSP license for another year , unfortunately automatic license generator is not working for me - renew form is giving me a message "Error occurred please contact application owner." I have contacted ManageEngine support,
USB Usage Report - No USB devices are detected yet
We are planning to implement USB storage restrictions in the company. The first step was to enable USB Audit Settings so we can get an inventory of USB devices in use. Now, when I go to Reports > USB Reports > USB Usage Report I get a message stating
Desktop Central Console starts to slow whenever I run a configuration (such as patch installation).
Desktop Central Console starts to slow whenever I run a configuration (such as patch installation). When I login it takes 5 mins longer than the usual for me to login and the console page after login also loads slower that it seems I can't access the
ServiceDesk Plus Cloud Login Problem
All the sudden around 1/29 2:30am UTC we are unable to login to the ServiceDesk Plus Cloud getting "your browser is outdated and not secure" although our browser Chrome or Edge is the up-to-date. Is there any server issue?
VMWare Host Hardware Scan Missing Items
Hi, Running SDP On Demand, when scanning my VMWare (6.5) hosts for asset collection, the hardware data is incomplete. These are Dell servers. I get the Name, Model, Operating System, Product ID, Processor and Logical Drives but I am missing Service Tag,
On Form Change page not loading
This page on SDP will not load (please see attachment). I have cleared my cache, tried other browsers and had two other technicians try this page as well and it is not loading for anyone. Any ideas on what to fix it?
Inventory search does not work after upgrade
After latest update search not working in Inventory > Computers. See attachment
CMDB Relationship importing - CI is ambiguous
Trying to import relationships between SIMs and devices. 75% are throwing errors stating that the device CI is ambigious even though it's a unique field.
Incorrect user data obtained
Please see attached photo can you tell me why the exact user came up twice with different site address. Doesn't the user information data get pulled form active directory? We have checked active Directory and do not see any where in the attribute where
Request Closing Rules No Longer Working
Having used the platform for many years, we have realised that our tickets (marked as resolved), no longer auto close, as part of the request closing rules. This previously worked (possibly prior to 10.0 Build 10000 upgrade). The issue came to light,
How to get the IP (and other attributes) of an Asset (CI) using CMDB API ?
Hello. I'm trying to use the CMDB API to get the IP address of the CI's present in the CMDB. But I can't get the the CI details API endpoint to return any extra attributes. The most I can get it to return is: CI Name CI Type Site Description Acquisition
This request will not be considered since passing... while submitting a new PM
When I want to save a new Preventive Maintenance task, SDP shows me this error: This request will not be considered since passing more parameters to server might result in vulnerability issues I don't see this error in the fresh install of SDP. I attached
[SOLVED] Upgrade from 9336 to 9400 was terminated by the unexpected error
Dear Expert, We're going to upgrade our system from 9336 to 9400. While testing the upgrade in the testing system, the upgrade was terminated by the unexpected error while the system was doing the backup. Kindly refer to the attached file "Unexpected
Missing Agent
I have a user whose machine is in the ME inventory but they do not have the agent running. They have the directoryAs you can see there are a lot of files missing from the directory. How can I recover he agent function without Administrator access to the
ZRMEModulesCopy.xml not found
Hi, I upgrade SDP to latest version successfully and then fresh install and restore database. Every things is okay, but my integration to Analytics plus has failed. We read zreport.log and see ZRMEModulesCopy.xml not found. I found ZRMEModulesCopy_temp.xml
11139 Post Update Page Does Not Open!
The system has been updated to version 11139. However, when the username and password are entered, https://login.jsp/?SkipNV2Filter=true redirects to the page and the page does not open.
ADSelfService Plus in a mixed IPV4/IPV6 Environment (with solution)
Seems that while the version 6.0 Build 6013 and older versions of the AD SelfService Plus program (ADSP) only works with IPv4, and it flat out will not work at all in a mixed IPv4/IPv6 environment. With many networks n the mixed environment now, the Self
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