We unable to find online technicians on ticket portal. Please advise
This issue is not for the entire team. Find the below image for your reference.
Attaching file using the Solutions | workaround area of a problem later gives 404 error upon trying to download file.
Attaching file using the Solutions | workaround area of a problem later gives 404 error upon trying to download file. This seems to be a Service Desk + bug. A workaround is to attach the zip file to main problem tab area of a PR. .. or to a task or the
Problem with send e.mail
Hi , from last saturday I can't send the e.mail and receive the mail ticket. the message is: Invio e-mail non riuscito. Command : MAIL FROM:, Return Code : 530, Response : 530 5.7.1 Client was not authenticated The request are in servidesk when the user
Desktop Central Cloud System Manager Not Loading
I use DC cloud and our agents recently updated to version 10.0.489.W. Today whenever I try to use anything in System Manager I get an infinite loading screen. I am still able to do a remote desktop session. I am not sure if this was caused by the update
Approval Error
Hi, Wondering if any of you can help. When we send tickets for approval we get this error: I have also found the same error when trying to edit the template for approver 1. Does anyone know how to fix this, my thought is the file containing the template
!!! URGENT !!! : Field and Forms Rules 'Site' condition DOES NOT work
Hello - When I try to build a 'Field and Form' Rule to Hide a field for Technicians based on a specific Site, it does not work. Why doesn't the "Site" selection provide a pick-list of values to choose from? It seems since we need to enter the client
Syslog Devices are not forwarding logs to Eventlog Analyzer
Dear My Colleagues I have Eventlog analyzers and I added several Redhat servers but the logs are not collected and syslog count is zero . I check the syslogs.out file and I found this error [4744][UDPCollector::WSAGetOverlappedResult][Error]0X2738:A message
[SD-92864] ISREAD flag from false to true not show in History tab
Hi, When I assign request to other technician, SDP show me a flag as ISREAD that changed to FALSE. But when the other technician open the request, it doesn't show me change of flag in History tab. I think it's a bug. Please resolve it. What should I do?
Cacerts file is getting replaced in latest builds
There is no reference or warning in release notes about cacerts being replaced. Due to this we faced problems with customer deployments where we have self signed certificates generated with gencert for Email, LDAPS communication etc. Please guys give
Update to 11139
Hi ALL! Anybody has successful update to 11139 ? I try test instance update and have many errors like 1) Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Transaction (Process ID 53) was deadlocked on lock resources with another process and
Cannot close requests for specific requestors
We have three contractors who are part of our team. When any of them open a request, we are unable to close it. When we enter the information on the Resolution tab and click Save, it simply clocks forever. We can close the request by selecting it in
Inventory read only access not complete
Hi! I recently created a user with the Auditor role and gave permission to read the Inventory tab so my InfoSec officer could look up properties of specific hosts more easily. I added read permission for the Inventory module to the Auditor role. He is
Critical : Error while invoking backup
Hi, We have received the following alert for our ServiceDesk and would like some assistance please: Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance
no NCM in Opmanager Enterprise
hi! I'm evaluating OpManager (both Probe and Central) and see no NCM-related section. As I can see, evaluation license contain NCM addon. how to enable NCM in OpManager Enterprise?
Problem to push alarm to URL
I want to push notification to business messenger in OPM but some variable does not work correctly and the following error appear to me: Profile Type: Webhook- ,Status: FailureException occurred while executing webhook action :: Error Message : Failed
[SDF-59020] Multiple Reviewers can be selected but the user cannot be saved in the review
When a change is created I can chose multiple reviewers which can be technicians or users, but there isn't an option that multiple users then can create their own review. This way a non-technician can delete the review of a technician. We would like
No new orders after update 11.1 compilation 11138
Hello I have a problem with ServiceDesk after an update, it stopped creating new orders submitted by email. Requests created through the web portal are set up correctly and I get all notifications by email.
Need to have ability to have multiple separate web pages for multiple domains added in ADSSP
Ability to have multiple separate web pages for multiple domains added in ADSSP. As not all functionalities are needed to be enabled for every domain, having 1 common webpage for all domain isn't an ideal solution. With separate webpages for each domain, only the needed options and functionality can be enabled without have users throw question to the IT department
Browse package after server migration
Hello, We recently migrated our MEDC server to a new server following this procedure : https://www.manageengine.com/products/desktop-central/desktop-central-server-migration-how-to.html IP and FQDN changed. Build 10.0.633 Everything went fine except one
feature update 20H2 wiping out certificate store
Has anyone pushed out the windows 10 feature update 20H2 utilizing desktop central and had it wipe out your certificate store? We've installed 2 via wsus and no issue but the 2 installed via DC wiped out certificates.
Locked out without admin local user
Hello I have changed the setting from LDAP Auth from SSO Auth, but now i am locked out from the system. I have the version 11.1.0 of Service Desk Plus and i have MYSQL database. I don't have any local administrator user and I think the only solution
Custom schedule cannot find report generated location
As stated in subject, custom schedule looking for generated report in different location
Custom Reports not visible for other Technicians
Hello I created some scheduled reports. However, I am the only technician who can see and edit these in ServiceDesk Plus. When other technicians open the custom Report page, it is empty. All the technicians should be able to edit the ones I created. How
Migration to MSSQL
Hi. I am trying to migrate from Postgree to MSSQL. I have used ChangeDBServer.bat and could successfully connect and create the database. However when I try to restore the data, I got this error on console and the process never finishes. jan 18, 2021
Error Integration with Analytics Plus
Dear ManageEngine Support Team, I integrated SDP with Analytics Plus, after integration a workspace added to Analytics but workspace is empty!! I'm going to remove this integration but when i select "Advanced Analytics" button, page redirect to sdp report!!!!
"User does not have sufficient privilege" - opening attachments
Hi there, We have had a workflow process in place for the past 12 months were users are asked to approve a payment based off an invoice, over the last couple of days, users have been reporting an issue when trying to open an invoice attached within an
i Can't run Service Applications Manager
I have made the installation can not Run service Alert The message SQL Exception while getting database connection
Can't add requester login access email address
Hi There, I have a problem to add an email address to a requester to activate the web login for Self Service Access. It comes an error message "IAMError:U123:User present in a different organization; remove this association to perform the action" What
How may Requester to cancel own request in MSP Mobile App?
Hi, I am facing a challenge now, how is it possible for a requester to cancel own request in MSP Mobile App? Currently only Requester is able to reply to request. I would be appreciate, if you could offer me a solution as soon as possible. Sincerely,
Issue with APN configuration in Build 6013 & 6100
Configuration of APN on Build 6013 & 6100 has a bug and DOES NOT work. It is very bad to see that bugs are not identified well before releasing of new builds by ManageEngine. Same bug existed in 6013 and now again in 6100. ManageEngine ticket number
Manual backup failing
Hi, hoping someone can assist with this... Currently running v9.4 Build 9425 and looking to upgrade to latest (via the upgrade path). Just trying to do an initial backup before the first upgrade and it is failing... This is the backup log file... Exception
Desktop Central 10.0.603 Upgrade
Has anyone else noted any issues after upgrading to DC 10.0.603? We've noticed our DC no longer shows the deployment items correctly as per screenshot below: We also noticed we can no view any of the existing configurations when we go to Patch Management
Uninstall software package downloads installer again
We have a software package with one 1.8GB self-extracting zip file that un compresses to a path location on a windows system using 7-Zip. This has been published to the self-help portal and installs fine. Locate installable: From Local Computer 2021.exe
Upgrade to 11133 failed
Hi Upgraded our SDP test server from 11129 to 11133 and now no AD logins work. All report "Wrong login". The logs says "Wrong password" but the same login work on production server. SSO is not enabled only Active Directory sync. I have no problem logon
Major failure in Chrome patches this past cycle
There is something flawed with the 3rd party patching engine. I am running build Version 10.0.604 and have almost 160 failed patch deployments this month with most being 3rd party patches for Java, Duo and Chrome. The issue for Chrome is that it is looking
Upgrade to 6100 causes 502 error rendering site unusable
I installed the service pack after coming back from vacation because I noticed it had some security bug fixes. I patched from 6013 to 6100. After applying the service pack 6100 the site no longer worked and provided us with a 502 error. I had to revert
Update To Catalina
I am trying to use a script that should update mac computers to Catalina. However i am getting an error message. I have done everything that article describes, but still no luck. ./Install macOS Catalina.app/Contents/Resources/startosinstall executable
Change request status error
Hello, I'm facing with a problem. When i intend to change request status, this error occurs: "Account Site Validation Error" in my network, there are three Sites, but It is first time that i see this error. I would be appreciated, if you could offer me
Permission problem when Sharing an account, bug or my miss understanding ?
Sharing account bug or my miss understanding ??! User access to the accounts that is share with him is affected by the user Role not the share permission (View/Modify) Let make an example! I have a user that i want to give him access to use some passwords
It's not possible to save (user/pass) without attaching to a resource
I Only can store credentials as a part of Resource Property ! this would be very better if i can store credentials as seperate entity and the attach them to the resources or to the resource groups. Most of the time a unique credentials is used to
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