Service Desk Plus Not sending email acknowledgement after forwarding to new Support Queue.
When Mike Sends and email to a support queue abc@email.com , then cc John, John then forwards the email to the correct support queue zyz@email.com. John is not receiving an acknowledgement email. Instead John's email is added to the original ticket Mike Sent.
This behavior started happening after we upgraded to 11.1 Build 11138 last week.
IS there any setting we need to chekc in oorder to receivign email accknowledgement whenever you forward to a support queue?
Your assistance will be appreciate.