I am trying to evaluate ServiceDesk Pro and have installed it on Ubuntu 20.04. When I run run.sh for the first time and access the page at http://localhost:8080 I am unable to sign in with the default administrator credentials, administrator/administrator
The first time I enter these credentials I receive the error, You have exceeded the maximum number of attempts. Enter the CAPTCHA correctly to verify that you are a human.
Trying again with the CAPTCHA, I receive another error: Incorrect CAPTCHA. Please enter the CAPTCHA as displayed.
The same thing happens with the guest user.
SupportCenterPlus/pgsql/bin$./psql -U postgres -p 65432 -d servicedesk
Password for user postgres:
psql: FATAL: password authentication failed for user "postgres"
SupportCenterPlus/pgsql/bin$./psql -U sdpadmin-p 65432 -d servicedesk
Password for user sdpadmin:
psql: FATAL: password authentication failed for user "sdpadmin"
I have tried:
- postgres/[no password]
I am unable to access ServiceDesk in order to use it.
Please let me know if there is a method to resolving this issue.