Default Administrator credentials do not work

Default Administrator credentials do not work

Hello,

I am trying to evaluate ServiceDesk Pro and have installed it on Ubuntu 20.04. When I run run.sh for the first time and access the page at http://localhost:8080 I am unable to sign in with the default administrator credentials, administrator/administrator

The first time I enter these credentials I receive the error, You have exceeded the maximum number of attempts. Enter the CAPTCHA correctly to verify that you are a human.

Trying again with the CAPTCHA, I receive another error: Incorrect CAPTCHA. Please enter the CAPTCHA as displayed.

The same thing happens with the guest user.

I tried to reset the password in postgres following the steps outlined here: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-reset-administrator-password-in-servicedesk-plus, but cannot access the postgres database using either the postgres or sdpadmin users.

SupportCenterPlus/pgsql/bin$./psql -U postgres -p 65432 -d servicedesk
Password for user postgres:
psql: FATAL:  password authentication failed for user "postgres"

SupportCenterPlus/pgsql/bin$./psql -U sdpadmin-p 65432 -d servicedesk
Password for user sdpadmin:
psql: FATAL:  password authentication failed for user "sdpadmin"

I have tried:
  1. postgres/[no password]
  2. postgres/postgres
  3. postgres/sdp@123
  4. sdpadmin/sdp@123

I am unable to access ServiceDesk in order to use it.

Please let me know if there is a method to resolving this issue.