White Screen After Log In
Hi, some of my users have been getting a white screen after the log in. I've checked in the user manager and the users that have this error are not showing in the users tab, but, if i try to manually re-register them it says the user already exists. Someone
SDPOnline down right now?
We are unable to load SDPonline from any internet connection at the moment? Any status updates?
Email-to-request function has changed type of attachment.
We've faced very rare case when received email with attachment where filename has 3 dots before extension like "myfile....pdf" Outlook shows it correctly, but ME SDP v14006 during creation request from the email converted attachment to "myfile__pdf" so
Problems when upgrading from version 9.2 to 9.3.
Good afternoon! Recently I wanted to upgrade the service desk from versions 9.2 to 9.3 and further to 14 versions. I have a problem right now during the update. Further screenshots. Help solve the problem.
Incoming Mail initial set up not working
Hello everyone, I am setting up SD+ for the first time and am trying to set up incoming mail settings. I have gone through the OAuth settings for O365, and set up as EWS. When I click on save, the pop up has me log into the O365 portal. The problem I
System Slowness
between 8:15 and still happening, incredible system slowness. Talking minutes to load pages. Is there something happening?
Office 365 Stopped working - OAuth window Blank
The Office 365 email settings were working yesterday morning (new tickets were coming in via email). It then stopped being able to communicate to the Office 365 portal. No settings have been changed on either end. When I try to fetch incoming mail, I
Upgraded build 13009 - 14006, filter and sorting issues.
Hello, We have recently upgraded our ServiceDesk Plus from build 13009 to 14006. Maybe we shouldn't skip so many versions but what's done is done. We've noticed that filters in Request menu, both published and private, disappeared. Should we add a filter
Problem with Tenable IO integration
Hi When entering the keys and clicking save we just "oops something went wrong"
[SD-106990] Unable to add or search by column name "Site" due it to be removed
It appears since upgrading to 14000 - 14004, we are missing the ability to re-add or use the column "Site" to reappear in the Users list and search by this column. The column was there before the upgrade and is now gone completely. You also cannot go
CustomScripts.js
Hello, I can not get my ServiceDesk\custom\scripts\CustomScripts.js file loaded in the views. Can you help me? (it works on Linux)
Upgrade from build 9121 to 9200
Hi everybody, I have a problem when I want to migrate the build 9121 to the build 9200. I get an error: Unable to start the DB. Possibly server is running if so Please shutdown the server (or) Previous upgrade is failed and the
SIM Pin Android 12
Hello, we are running some Android 12 devices (Samsung Galaxy XCover 5) without Knox. All these devices/SIM are PIN enabled. When rebooting or starting up the device, the SIM Pin dialogue comes up for a few secons and then hides behind the kiosk. After
Problem with Certificate
Hi we have created a cert from our internal CA, and uploaded it as per the KB, but it says they cert isn't valid. All the names are correct, and the certificate chain is also valid. There are no errors when importing the cert. The only thing i can see
$UpdatedProperties variable not working
When We try to send an email notification to some users using custom tigers, the $UpdatedProperties variable does not add details to sending the email.
Agent Not Auto Updating
Hi, I read from forum that the agent should auto update. However, all of my agents are still with v10.0.678.W although latest v10.0.679.W already release for a week. Thank you
I can't insert an <br> html in the language customization - Error modifying the text.
Error modifying the text !!!! After migrating to version 6122 I cannot insert html language in the language customization. HELP!!
Ticket Closure Happens Before SLA Can be Applies to Request by Business Rule
Hello folks, We have run into an issue with our cloud application where when a technician closes a request from the edit request dialogue by setting the dropdown to closed and updating the other mandatory closure fields the request closure happens first
14005 Dashboard: Request By Technician links no longer opens fully functional window
Looking at the Request By Technician view, and clicking one of the number (whether total or tech count) No longer opens a new tab, but an alert window: That is missing functions you get (Actions button chiefly) that you get when opening a view on the
"User does not have sufficient privilege." when accessing from Chrome
Good afternoon, We have recently purchased and began configuring ServiceDesk Plus to deploy in our organization. This week we began demonstrating the new HelpDesk to staff, however today all requesters and technicians are having an issue when attempting
Vulnerability Database Attempting Update from ManageEngine
My Endpoint Central is set up to run on an isolated (closed) network. I have the proxy set to (No Connection to Internet) but the server continues to attempt to reach out to ManageEngine. I import my UpdateDB folder, and run Update Now, and the database
Not not view requests after version 14.00 upgrade (Request custom filter is not migrated due to unsupported conditions)
Hi, I upgraded to 14.00 and got emailed the below. Since the upgrade I cannot view the request list, everything else seems fine. Looks like I have a filter view but no way to reset it: During the current migration, some request Custom Filter is not migrated
Mail Sending Failed
Hello After hours of fighting to get email working, the server has been setup to use OAuth with EWS and it all seemed to go fine. After trying to "Send a Sample mail", i get an error "Mail Sending Failed" and the under that message in red is another message
Email fetching broken
All of a sudden our email fetching for all our sdp instances has failed yet the outgoing smtp is still working using the same username and password. We are using O365 & everything looks normal. There errors we are getting say it is unable to authenticate.
Requests page isn't loading after upgrade
Hello! We've upgraded to version 14000 and after that some of our technisians have problems with opening "Requests" tab. It is stuck on loading and doens't show any tickets.
[SD-106632] Request button not working after upgrade to version 14
2FA disable script not working
I`m trying to disable 2FA on a self hosting mdm and running into this error: C:\Program Files\ManageEngine\MDMServer\bin>ExecuteQuery.bat disable2FA.xml Initializing DB Connection. Please wait... Initializing DB Connection. Please wait... Started StandAlonePersistence...
Cant USB boot HP PXE for image on some models
When I created the USB Boot media there is already an .exe for HP drivers "sp132903.exe" When I boot with the usb, it shows an error that the network is not connected. How do I update the USB boot image with other drivers? If I go to the link for upload
RequestLink pointing to old server
Moved SDP from old server running 9336 to new server running 10000 and requestlinks in emails are still pointing to the old server instead of the new server even after removing the $RequestLink placeholder and re-adding it to the templates. Any ideas
Deployment of package through Self-service Portal
All Customers of Endpoint central. Have you run into a situation like "you have to create a package for the service portal but when the package is requested through the self-service portal ..after installation of the software it forces restarts the
Not getting much help from support
Good morning, Our Endpoint Central server has been down for several weeks and support hasn't been much help in getting it back online. Is there an escalation chain we can work through since we're not getting much help? We have an active ticket and
After update to 10.1.2220.12 distribution servers dont work
After the update to 10.1.2220.12 our distribution servers are all marked with an X and indicate that they are either stopped or not working. "Either the communication between the Central Server and Distribution Server is lost or the Distribution Server
Lightspeed Smart Agent on MacOS
After much trial and error, I've found that trying to deploy Lightspeed Smart Agent on MacOS through Endpoint Central is impossible. I worked with Lightspeed's support and after they tried troubleshooting with me, they concluded that it's not possible
Revert to snapshot failed after upgrade to 10500 failed
Running ServiceDesk Plus 10000 and tried upgrading to 10500. Upgrade succeeded but service would not start even after modifying max heap size. Ran out of time and reverted to the snapshot taken before upgrade, but now service fails to start unless started
Can't connect EWS OAUTH
Hi Team, I hope you can help with an issue we have with the on-premise version of ServiceDeskPlus. Once we save and authenticate the settings we get this message. It seems that Microsoft sees the error 700215 as a client secret that hasn't been encoded
Used Request ID's being assigned
Hello, we recently updated from 13010 to 14004 and since then a small selection of tickets are being assigned used ID's and tickets are not being created. We have a webform on our intranet site, the webform converts the information to an email and sends
Can't change the order number of an existing asset (workstation)
Hello, When we receive new hardware we always enter the service tag of the hardware (often laptops) and the system will automaticaly create the asset with the po number and the service tag. Unfortunately someone made a mistake and confounded two orders.
Custom Triggers - Email Notification
I am trying to setup a custom trigger for when a certain template is used. I have configured the trigger, provided a name and description and set the Execute on actions to Created. Execute during: Any Time Cascade Execution: execute next rule The criteria
Major issue in detecting Workstations Motherboard model
Hi Friend, We have a BIG problem with ServiceDesk that can not detect motherboard model while we already have this information in desktop central! how can we fix this issue our SDP version 13011 our database MSSQLServer
SSL exception error when execute custom function
Hi Team, I'm getting error, when try to execute custom function. Please support on this issue. Custom function details in below link: https://pitstop.manageengine.com/portal/en/kb/articles/deluge-script-to-achieve-first-response-sla Error image:
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