Migrate to a new server
Hello We've tried to migrate the program to a new server following the instructions below: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-migrate-servicedesk-plus-from-one-server-to-another When we try to restore the backup in the new instance,
Update for 12124 Failing
I have tried launching this update 4 times today and it keeps bombing out. It runs to 10% stops, then errors. I have had to restore from a backup to get it working again so I am working I'm just not sure what is wrong. I did notice it said that it was
Password Expiration Notification images not display in Microsoft Outlook 2019
Hi all, I am new here and hope to get some help on the issue I'm facing at the moment. I've created a Password Expiration Notification and inserted some images. But when I received the notification the images not displaying. Below is the e-mail notification
ReleaseSRWlockExclusive error when starting DCAgentService.exe on 2003 Server
Yea I know 2003 is dead.. but we still have about 10 sever's being in process of sunset ... with version of agent 10.1.2220.8.W we are getting this error..
Event Log Audit
Am I correct in my suspicion that ADAudit Plus can't monitor ANY random event from the Windows security log? I was dissapointed when I was trying to make a report for event with Id 4657 - https://www.manageengine.com/products/active-directory-audit/kb/object-access-events/event-id-4657.html
My Approvals widget missing in Self Service Portal
Hi, I have the "My Approvals" widget setup on my self service portal settings but when the users log in, the area of the screen is blank. I have added screenshots in edit mode and when a user is logged in for reference. I did search the knowledge base
Resolved tickets are not getting closed
Hi I have a problem that the resolved tickets are not getting closed even I set the rule for it to close after 3 days
setting up a domain for users
Hello. configure sso to login to SD . Previously, all users and specialists were added via LDAP. If you log in via SSO, a separate account is created - it has a domain specified, but those already created do not. How to add a domain for all accounts so
oAuth Settings Not Working
I cannot get ServiceDesk to authenticate using oAuth methodology. I have setup the settings multiple times in both Azure and ME ServiceDesk Plus, but when the Authorisation window appears it shows the user is currently signed in, i select that user and
SSL certificate error after Firefox update
We have updated Firefox to 102.4.0esr and now have certificate error on accessing ServiceDesk Plus. We know how to install certificate through ESM directory but are confused by this message at top of screen. "UEM Product integrated is running in Https
Apache Commons Text 1.5.x < 1.10.0 Remote Code Execution (CVE-2022-42889)
It appears that ADAudit+ is possibly vulnerable to CApache Commons Text 1.5.x < 1.10.0 Remote Code Execution (CVE-2022-42889) in its current release, I have not validated this beyond our vulnerability detection software (Tenable.io). Can you please validate
Problem converting to x64 from x86
Hello I am trying to apply an upgrade from 13010 to 14004, but need to convert to x64 first. I am following the instructions at https://pitstop.manageengine.com/portal/en/kb/articles/how-to-migrate-servicedesk-plus-to-64-bit-installation-from-32-bit-installation
Error install ServicePack - Service Desk Plus
Hello all, My name is Luiz Felipe and we have Service Desk Plus Standard installed on version 13.0 Build 13007 On-Premise. We used to use the incoming email system to receive requests, but we don’t use anymore, I’m trying to install service pack 14.0
Updated from 13002 to 13008 and can't see the navigation bar
I updated and did not have any issues, but when I log in I can't see the navigation bar at the top. I checked dev tools and see this error: Uncaught TypeError: sdpheader_data.kmp_menu is undefined processJumpLinksData https://helpdesk.mmia.net:8443/scripts/sdp_global.js?13008:1
My SD MSP won't upgrade to 13.0
after upgrade from updatemanager, info from admin panel still is 10.6 instead 13. What's wrong with it? Twoja wersja : 10.6 kompilacja 10609 Ostatnia wersja : 13.0 kompilacja 13001 Baza danych : postgres
Cannot able to Scan the Assets Once Discovered earlier (Scan Failed)?
We cannot able to Scan Assets that were discovered around 3 Months Ago (Last Contact Time) but when we do Re-Scanning we cannot get the Updates and it shows the below Error Message.
Update on the recent vulnerability in Apache Commons Text library and the impact on ManageEngine on-premise products
Dear Support, Kindly advice for the above vulnerability
MacOS version upgrades
Hello, Is it possible to prevent Patch management reporting devices that don't qualify for the latest MacOS version being included when its not compatible. Eg Upgrade to macOS Ventura - Intel and Silicon - for devices not new enough for it to be installed
How to bypass yes/no popup window while taking backup
HI friends, I have tried to schedule backup using Backupdataold.bat and tested with windows task scheduler. but while doing this task a popup window about desktop central backup will be shown and prevent taking backup. because my SDP is in Integration
Fetching stopped but we started again and still no tickets
Fetching is running but we haven't received any tickets. No changes have been made for this to stop fetching.
The pgsql folder on my Desktop Central server is over 328gb
Is there any sort of script or cleanup that can be ran to fix the ridiculous size of this folder? We have about 13,000 active workstations currently in DC, but it seems odd for the database to be this large.
Uploading Config/Draft to Palo Alto
Demoing OpManager with the NCM add-on. The backup portion is working great. Now I am trying to take a config from firewall 1 and upload it to firewall 2 (new device with different IP). I have modified the draft config with the mgmt IP of firewall 2.
Task Update Script
I'm beating my head against the wall on this issue. I previously had a script that would update a Task based on fields in the attached request. But that broke after a while and now there seems to be some additional functions that have been added and I'd
Issue with OAuth authentication in Service Desk Plus ticketing tool
We enabled OAuth authentication in the Manage Engine ticketing tool. But its still not working. We are not able to send/receive mails from the Service Desk Plus. After making all the required entries for OAuth authentication, and clicking on Save, we
[SOLVED] [ SD-106005] Extremelly slow performance after update to 14000
Hello, we recently updated our test enviroment from 12004 to 14000. our installation has a remote DB, so everytime we update we have to revert to local DB so that the updater can update the DB server. we have used this same update process with older
Performance issue
anyone else having issues with the platform at the moment, i can action tickets and i think it does the action but doesn't display the changes i have made, the mail server hasn't synced in 2 hours last update i can see was about 2 hours ago as well.
Why Motherboard model detection is different in SDP and Desktop-Central?
Hi, Why Motherboard model detection is different in SDP and Desktop-Central? In Desktop-Central motherboard name is correct but in SDP is a general name that not enough. Please check it and solve this issue. I attached screenshots for single workstation that exist in SDP and DesktopCentral. Thanks for helping
Dynamic Custom Group
The issue that I'm currently experiencing is when I create a Dynamic custom group using the IP range functionality it adds the computers to the group; however when I go to automate patches and attempt to select a custom group as an option it does not
Why Are NMAP and NETCAT included in the lasted Desktop central update? Antivirus alert
Hello, We downloaded the latest PPM from your website and as soon as our antivirus scanned the files it throws an alert about NetCat being included in this build. What possible valid reason could these tools (Nmap and Netcat) be included for? Is this
CVE-2022-42889 - Possibly exploitable in AD Self Server Plus
Dangerous hole in Apache Commons Text: https://nakedsecurity.sophos.com/2022/10/18/dangerous-hole-in-apache-commons-text-like-log4shell-all-over-again/ CVE-2022-42889 Recommended fix is to upgrade the .jar library to commons-text-1.10.jar or higher. AD
Can't Update to 12000
I want to update my ServiceDesk Plus from 11309 to 12000. But at 71% I always get the following error message. (see log file)
Cannot upgrade from build 11303
Hello, We are currently running SD+ build 11303 with a MSSQL 2017 DB. We would like to upgrade our system to the latest build and we do encounter the following issue: After upgrading to build 12000 no one can log in anymore (we use AD authentication).
OAUTH Support for Office 365 Email
Does anybody have a working solution for email for SDP+MSP, when all you have is a brand-new Office 365/Azure tenant without access to the Exchange Legacy API (new tenants do not get this).
[SOLVED] [SD-104793] Replies to tickets stopped auto merging after upgrade to 13.x
The subject all contain ##RequestID## just like they always have. No one at ManageEngine can seem to help and I am having to manually sort hundreds of tickets on some days
Office365 Email Validation
Hi Team, Talk to Microsoft Office 365 support, the support mentions that the imap, pop, ews protocols are being disabled by region, only the Microsoft Exchange protocol will be available. ServiceDesk Plus uses these protocols for mail capture and mail
SSL Certificate Issues
Hey, community! I'm having some troubles with getting SSL to work happily with ServiceDesk Plus. With Microsoft deprecating basic authentication for Exchange Online, and OAuth requiring SD+ to be in HTTPS mode, this is a brand new problem (we host on-premises,
Logon Failure: unknown user name or bad password
I'm having a problem regarding the email search it's saying that the username or password is incorrect but I already checked, and even then I'm still having problems I've already checked if the connection to the email server is blocked using: telnet mailservername:port(995)
API Error
Hi I am trying trial version of Desktop central and now have a problem with API. I face the following error when try to authenticate with API Explorer: { "error_description": "User is not authorized to access this API", "message_type": "authentication",
Incoming mail stopped working -nothing has been changed / updated
Can you please advise on what may have stopped incoming mail from being received – no changes made to either the email account or ME during this time I have reset the email account password and can use that to log onto the email account web portal so
Troubles with Mail Fetching
We began experiencing issues with mail fetching today and it appears it was the result of the depreciation of Basic Authentication within Exchange Online. As a result we are receiving an error message stating: Mailbox is not accessible : "Incorrect username
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