Hello, we recently updated our test enviroment from 12004 to 14000.

our installation has a remote DB, so everytime we update we have to revert to local DB so that the updater can update the DB server. 

our update process was:

1-change db from remote to local. with changeDBServer.bat

2-start local DB with startDB.bat, at this point both remote and local DBs are same version, the only difference are whatever changes occured in the test enviroment on the last month or so, so we copy remote to local.

4-shurtdown and apply ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm as per update instructions.

5-start app, we are at 13000 now.

6-shutdown and apply ManageEngine_ServiceDesk_Plus_13_0_0_SP-1_0_0.ppm

7-Start app, we are now on version 14000.

we did not change the DB to be remote again, everyting is unchanged after last update.

initially everything worked fine, but after one day attempting to log in with a single user, and performing ANY action in the app results in extremelly high CPU usage on the java process + very high DB transfer rate (not usage)

for example, look at attachment. thats the DB transfer rate between the two processes (db and app) when performing any action.

Our production enviroment servers over 200 technicians and 1k users concurrently, and shows low CPU usage an a similarly low DB transfer rate, when compared to our test enviroment with a single technician.