INVALID_CSRF_TOKEN in Widget SDP
Hello everyone, probably someone can help me to fix the issue with SDP widgrets. I have a widget, whch succesfully get information through API and provide a list of equipment of currently logged on user. Also i created button for this user in same widget,
Let user update a specific app
Hi, I and my colleagues use on our android work table an app that is not available on the play store. The app is able to update itself to new version and when a new release is available, a notification is prompted to tell the user to click to update.
Testing SMS via HTTP (to SendQuick - formally Talariax) in ELA encountered error
Hi My SMS provider is SendQuick (formally name TalariaX). In ELA , my configuration , under System Settings \ Notification Settings \ SMS Settings : a) SMS Provider : wwwwwwwwwwwSMS Service Provider b) Service Type : HTTP c) HTTP(S) Method : Post d) HTTP(S)
Request created with empty subject !
Hi all We are facing a problem when creating a new request from the service template, sometimes after creating the request, the request is created with empty subject and some fields are also empty, such as the DueBy date Thank you Any help would be appreciated
Issues with USB devices after installing Desktop Central 11.2.2309.1
After I installed Desktop Central 11.2.2309.1, I began having issues with USB storage devices. Any time I plug in an external HD, it will find the device but I cannot eject the device and the computer will not see any new device I plug in. If I open Disk
Notification Rules > Reply Template - $Subject variable behave different if in Subject Field or Body Field
Hi, Just upgraded from Version 11.1 to 14.1 14105 and we are having seveal problems with Subject email template: Sometimes we need Second Level support (external supplier) and we foward the ticket to them and their system replies adding into the end of
PDF Export in Russian
Hi! I'm trying to export some reports in PDF and that's I see As you can see there are only English characters in the table. In XSL, Print Preview, HTML exports - it's ok. Can you help me?
Endpoint Central server failed
Hello, Our virtual machine holding endpoint central has failed and we don't have vm backup we only have backup of the desktop central server folder, I restored it but its refusing to start. How can I solve this problem.?
Endpoint MFA Licensing
When did the Licensing change happen i have 2000-user Professional edition licenses which had an endpoint MFA enabled and active,now suddenly you are asking money for endpoint mfa as an addon.
Uninstalled Software still showing up in Device Asset inventory
Hello, We have some software that has been completely removed from a device, including locally uninstalling it, removing all remnant files, and cleaning up the registry. I have exported the device's registry and triple checked that the software entries
Not syncing with some DCs but successfully with others
We have a total of 22 DC's in our ADManager and syncing data from them all but i have a couple DC's that are just refusing to sync. When i run a report about inactive users, for example, the whole remote site shows up as inactive as ADManager cannot pull
Unable to add DHCP server under OpUtils
Tried to add DHCP server on IP management and receive "undefine" error message. Change the server name with full DNS name, with IP address but problem still persist. try to add this server using normal adding device under directory tab, its working as
Work Log: Owner field empty/no selection available
One of our new support groups is experiencing an issue when they try to create a new Work Log. After clicking "Add New" on the Work Logs tab, the New Work Log window opens and the Owner field is empty. The drop-drop down menu for the Owner field is also
Problem with restoring a backup
Hi, I have problem with restoring Password Manager on different server (I want to test If backup is working). I can see this message in logs: [com.adventnet.db.adapter.postgres.PostgresDBAdapter]|[WARNING]|[1]: Identifier [pgsql_identifiers.txt] file
Links to solutions not working.
Links auto generated in the first email to a client after ticket is opened. Seems like an issue that requires software intervention. If you change to /sd/addsolution.sd it works, but these are autogenerated as suggestions in emails so I am unable to alter
MDM Kiosk Mode not Working for AndroidTV
I had contacted support, and was given a custom APK to push to a Google Chromecast TV to enroll the device into our MDM (support said this was supported). We want to enable Kiosk mode on the device to keep the app "PiSignage" playing. I am able to deploy
Problem with Windows MFA in combination with Remote DesktopApp
Good day together Thank you in advance for your support. Initial situation: - We are currently testing the MFA for endpoints for access to a terminal server. - Server 2019 environment (domain controller, terminal server, etc.). Problem: - Application
Unable to sort Service Category in "Requests" tab
Hi Team, We are unable to assenting and descending order its return a null value. For details please check the below two snaps: Build: 14.0 Build 14006 Before click: After Clicking: Thanks Mostafiz
Login issues with Chrome only?
We have been seeing this issue for months now (and have just been dealing with it honestly) where technicians using Chrome (which is majority of our 200+ techs) have a seemingly random issue where Chrome will not allow them to login at all. Doesn't matter
Automatic MDM enrollment after EC version upgrade - how to prevent?
After upgrading to EC build 11.2.2300.11 with the enterprise version license, some of our laptops have started automatically enrolling in the ME MDM. How can we prevent this? We utilize the EC Agent on all our machines in conjunction with Microsoft Intune
UEMS agent hangs
When rebooting a vm running the UEMS agent, it always hangs here
ServiceDesk url without the :8080, at the end
How to configure the ServiceDesk URL on the portal, without the :8080 at the end?
Updated test environment to 14202, now getting "Internal Error" on every page
As the title states, I updated our test environment to 14202 yesterday. Everything seemed fine yesterday. Now today when I sign in, I get an "Internal error" popup on any page I visit. What looks like the relevant bit from the logs is: [08:17:03:590]|[05-10-2023]|[com.manageengine.sdpod.v3api.JSONDOConverter]|[SEVERE]|[123]:
Can't select worklog owner
Hello. after updating to 14300 my users lost the ability to select worklog owner in their tickets, the list is blank. Everyone with SDAdmin role can still select owner like from before the update. Can you give me some suggestions what coul be the ca
Latest Patches - Filter - Not Approved
I use filters to review latest patches, When I select 'Not Approved' I get Not Approved & Declined. I've even created a new filter to see whats what to no avail. This happened with the most recent update: 11.2.2309.5 Anyone else have this issue
Error on Add 6th Hards to VM in asset!
When I add 6 hard drives in the VM server on assets module the following error appears right on the sixth hard drive: This Request will not be considered since passing more duplicate parameters to server might result in vulnerability issues.
Issue with notifications after update to build ver. 7186
Hello Team, I noticed that there is an issue in notifications in Workflow Assigning Rules when I use %username% variable. In the message there is only "-" (minus), before the update to build 7186 there was a user name (samAccountname) of created user
Issue in Scheduled Function
I am having issue to save the Scheduled function after upgrade to 14300. It is saying unable to find the global function though the global function is already there in the system.
14.3 | no jre after installing update from 14.2 to 14.3
Hi there, after updating to 14.3 the SDP service does not start. Seems like the wohle JRE folder is gone. javaw.exe cant be found if i try to start manually.
HA status is not live but PMP is running on Secondary Server
For the past few weeks we have been having an issue where roughly once a week the HA status to our secondary server switches to not alive but when I check the secondary server PMP is still running. We do get email alerts from both servers that HA is not
multiple departments association
Our organisation has multiple departments, and for each department we are creating separate logins. Sometimes a single user needs to view all the department requests, so it's a bit tough to navigate multiple logins. We are not able to provide site requests
Unable to open archived requests
Dear, We have problem opening archived requests. Archived requests are visible but we are unable to open them Log [15:34:56:846]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[79]: ****************** Inside of SdpSecurityFilter class ******************|
Mail fetching randomly failing
Recent install of the free version. Mail is configured with Microsoft Graph and was working just fine for a few days and then randomly stops. Restart fetch and do a sample test. Test is successful but mail is never actually pick up from the box. After
Business Role
Hi there, Can I associate all my request to specific Site, Group and Account? If Can , How can I do it
Configlet didn't start automatically
Good day, experts, Could you please advise if I do something wrong or missing something? Scenario: I have access-list that must be same on all switches Configlet should start and fix access-list if any issues with config What done: CLI configlet (script
Accessing custom modules
Hello on my service desk plus version 14.1 Build 14103 I can view custom tabs and create customer modules meanwhile on version: 14.0 Build 14000 I can't view the custom modules option on the developer's space is there somewhere to enable this field so
An error was reported when APM added VMware Horizon to connect to the server
I have referred to the prerequisites for adding connection proxy monitors and APM hosts. Prerequisites for Applications Manager - Applications Manager User Guide (manageengine.com) When I added a monitor to APM, I reported an error message as shown in
Password Never Expiring Users & deleted users
HI ALL We have EC 11.2.2300.11 Report "Password Never Expiring Users" show deleted domain users - how I can fix it ?
Failover server wrong status in DB
Hi, Is it normal to have Server status as 7 in the DB for the secondary server? Shouldnt be "1" ?How can that be corrected? From the GUI, failover shows green Best Regards, Bionid
Hide "With this upgrade..." Banner
With Build 130x, a persistent banner now appears atop ServiceDesk Plus. How can we turn this off? There does not appear to be a button to dismiss or otherwise hide this banner. "With this upgrade, replace the existing agents with Desktop Central agents.
Next Page