No computers can update
We receive the following error when trying to do a manual update: Loading c:\program files (x86)\DesktopCentral_Agent\\client-data\patch-resources\rocky-patch-scan-data.xml failed. We also receive this error (Problem while generating patch scan data)
Dodgy Landing Page On Logon - 10.1.2138.11
After updating to Desktop Central 10.1.2138.11 on the first logon of the day the landing page is rather odd. After a second logon everything is back to normal.
Dynamic Custom Group support in all of Desktop Central!
Currently Dynamic Custom Groups are only supported in Patch and Software Deployment modules. Dynamic Custom Group support needs to be added to all DC modules, including but not limited to: Browsers and Bitlocker. Having to maintain static groups is a
dcpatchscan high CPU load
On some of our older pcs in my company we have detected that everytime dcpatchscan is running we have a very high CPU load 50%-80%. Is there a way to lower the scan rate? So that it runs once a day? I couldn't find an option to schedule the patch scan
Automatic MDM enrollment after EC version upgrade - how to prevent?
After upgrading to EC build 11.2.2300.11 with the enterprise version license, some of our laptops have started automatically enrolling in the ME MDM. How can we prevent this? We utilize the EC Agent on all our machines in conjunction with Microsoft Intune
Desktop Central 10
So everyone knows, there seems to be a HUGE virtual memory leak in the Desktop Central 10 Windows agent 10.0.466.W. I installed this for evaluation 2 months ago, everything seemed great except I started getting issues with users almost daily having issues accessing my domain controllers and file servers (these were the servers I was administering with DC) I would have to reboot them every morning just to allow people to log in and then usually within a few hours the issue would be back. I chased
Agent creates many files (private keys)
Hi MEDC 10.0.706 DC agent creates many files (private keys) in folder C:\ProgramData\Microsoft\Crypto\SystemKeys on all computers (workstations and servers), where agent installed. During every one session from computer to DC server DC agent create 10-12
Build 10.1.2220.3 and Build 10.1.2220.4
Ever since we updated to build 10.1.2220.3 on the Tools > Remote Control page we have an alert that reads: Unable to establish connection! The configured port 8444 is used by some other application. Ensure that the port is available and restart Central
High CPU & memory usage of Desktop Central agent
Hi, I just updated to build 10.0.475 from 10.0.450 last week, and some of the DC agent installed servers and PC facing high CPU and memory usage. I just checked that there is a 10.0.476 update today and also updated. The issue still exists. Seems that the DCFAUser.exe has some issue and make lots of "handles" to CPU. Best regards, Starry Ho
Zero-Day Vulnerability - Desktop Central - March 6th, 2020
Is there any information regarding the zero-day vulnerability for Desktop Central that was announced today via the article: https://www.zdnet.com/article/zoho-zero-day-published-on-twitter/ ? Any guidance yet?
Patch Summary Reports are not up-to-date! Scan Now
Having issues pulling new computer updates for any device. Getting this error: Patch Summary Reports are not up-to-date! Scan Now clicking Scan Now seems to run but when I refresh the page the same error message appears. Computers still have old software in their inventory. Any ideas?
Java Patch (JRE 1.8.201): system cannot find the file specified
Latest java patch fails to install on all systems with error message: system cannot find the file specified. Any ideas? Thanks, Juergen
Server saying it needs to be updated but is already latest
Hi, We have upgraded to 10.1.2137.9 to fix the vulnerability but the server is still saying it needs to be updated. We have cleared cache and even tried different browsers. Nathan
Tableau Prep Builder being pushed out to some of our PCs even though it doesn't exist on our server - anybody else?
I've reached out to Support about this and they confirmed this is a known issue and they're working on a fix and will email us full details when they have them. Support stated this was not just affecting us and our server, but "all" systems. We have multiple
Cannot Instal 3rd Party Certificate from Internal Microsoft Certificate Authority
We have DesktopCentral installed on a private network and our domain has a certificate authority. I wanted to issue a certificate to desktop central to prevent certificate errors when accessing the site. I followed the instructions here: https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.html
TLS 1.0 and 1.1 detected on port 8027
Hi, I don't know if a recent patch has broken this, but now our port scanning service is detecting TLS 1.0 and TLS 1.1 on port 8027. Our Endpoint Central service version is 10.1.2228.11. There is an update available to 10.1.2228.20, but the changelog
dcconfig.exe issue
Hi, I recently pushed updates out to a lot of client machines and even though the updates have now installed, I noticed that dcconfig.exe was still taking up a lot of CPU on a number of clients. For example on my laptop, it is taking up as much as 25% and the fan on my laptop is going crazy. Is this a known issue?
Shared Printer Addition Fails : The wrong diskette is in the drive. Insert %2 (Volume Serial Number: %3) into drive %1.
Has anyone ever gotten this error when trying to add a shared network printer? What might be the cause?
No Applications Available in Managed Play Store
We are having a problem where devices that have been sat in staging, and are then assigned a profile and group with associated apps are not able to get any of our approved applications from the play store. We have a case open but aren't really getting
Update KB4343900 is reported as missing but Windows Update says its installed
Hi, today morning I logged into dc and *all* our windows 7 machines were categorized as "highly vunerable" because dc reports windows update KB4343900 is missing. i've checked this on a few machines and it came out that the update in installed on that machines.
Firefox 58.0 - Wrong patch is deployed!
Just a heads-up, there seems to be an issue with the latest Firefox patches (patch ID 307006 and 307008). The 32-bit update points to the 64-bit location path and vice versa. So if you deploy/approve these patches, you will very likely end up with a mess. Patch ID 307006 (32-bit) deploys the 64-bit version http://download-installer.cdn.mozilla.net/pub/firefox/releases/58.0/win64/en-US/Firefox%20Setup%2058.0.exe Patch ID 307008 (64-bit) deploys the 32-bit version http://download-installer.cdn.mozilla.net/pub/firefox/releases/58.0/win32/en-US/Firefox%20Setup%2058.0.exe
Windows 10 Support
Our organization is testing whether or not our clients are ready for upgrades to Windows 10. As we use Desktop Central on our servers with the agent on the machines, we want to make sure that future machines with Windows 10 are supported. If not, is there any rough time frame of official compatibility?
Desktop Central, computer name not current?
We are seeing some instances where a computer has a different name than what is in DesktopCentral. For example, we start out with laptop01 that is in DesktopCentral. It is renamed via Windows to match a new naming convention, like newlaptop001. The system's name is up to date on the domain and it is restarted and logged in to by the typical user without issues. DesktopCentral is retaining the old name: laptop01. The agent is still communicating. If we go to Remote Control the computer, the new name
Vulnerability Database Update Stuck
Our vulnerability database synchronizes every morning at 5AM EST. It usually only takes 15-30 minutes. It synched yesterday fine but today it is stuck on" Downloading and Syncing Windows Patch SQLs We have already opened a support ticket and uploaded
The version of Desktop Central integrated is not compatible with ServiceDesk Plus
Hi Dear I have a problem after upgrade Service desk plus and desktop central to Last version. I Updated servicedesk plus 11300 and also update desktop central to 10.0.690 but after that i have a problem in servicedesk plus it doesn't integrate with desktop
Endpoint Banner Issue
Endpoint Central Version: 10.1.2220.4 I get the attached banner message on the "Home" tab. Says "Email updation needed" for 1 user When I click on the view details button the results are empty. All users have an email address assigned to them.
certificate error in updatemanger
Hello I am using version 11.2.2300.2 of Endpoint central I downloaded the PPM file to update to version 11.3.2400.36. I downloaded and imported the certificate from the link in the update window,(ppmsigner_publickey.cert) But after I select the PPM file,
Computers that have been deleted in AD are still showing up in SoM Scans
I have deleted two computers from Active Directory. When Endpoint Central does a scan, the computers come back. Why? How can I get rid of them for good. These computers do not exist in AD. Why are they still here. Even if I click to remove them they just
Why Are NMAP and NETCAT included in the lasted Desktop central update? Antivirus alert
Hello, We downloaded the latest PPM from your website and as soon as our antivirus scanned the files it throws an alert about NetCat being included in this build. What possible valid reason could these tools (Nmap and Netcat) be included for? Is this
Updating Microsoft 365 not working
Good Afternoon, I am patching - Update for Microsoft 365 Apps for Enterprise Current Channel for x64 2201 of version(14827.20192) on 5 Surface Go Devices and I am not able to get the patch installed with refresh or startup options. I keep getting "The
Decline Superseded Patch
I show a windows 10 server pack needs to be installed on one machine, service pack 1709. However the machine is already patched to 1803. Since the checkbox for the patch is greyed out as it is superseded, how can i decline the patch in hopes of desktop central not incorrectly reporting that it is still needed?
OS Deployer Issues since Enpoint Central 11.2.2325.13 update
Hey Guys We have noticed issues with deployment since doing the 11.2.2325.13 update for Endpoint Central. Before the update, we could PXE boot from the Dell WD19 dock's. After the update, we now get an error with Local IP and Local MAC showing not connected
Self-Service Portal changes in 10.1.2228.4
After updating yesterday, the SSP has lots of issues. Sorting by name gives you a random sort order, you only see 9 entries at a time and only the first have of the grid. You have to scroll way to the right to get to the install button. Anyone else have
Experiencing slow performance with remote control
Hi, So this issue has been ongoing pretty much since we started using EndpointCentral years back. I was wondering if anyone else has experience similar issues? We used to have a lot of disconnections or not being able to connect, that seems to have gotten
Using computer configuration - Shortcut
I am testing this configuration to place an icon on the desktop of all users for all computers in our domain. I've specified the target application both manually as well as clicking the browse button and navigating to it but it places a blank icon on the desktop that just points to the C:\ drive. I've also included the Start in Folder to no avail. The shortcut should point to a application on a network drive. Is this a known bug or am I not doing something right? We're on build 80268.
Asset Explorer agent configuration is getting error "Endpoint Central is unreachable due to SSI handshake failure. "
I just installed the AssetExplorer and followed the instructions to install the Desktop Central on the same server. Everything looks fine except the "agent configuration", which is getting an error message: "Endpoint Central is unreachable due to SSI
No documentation found for "Unknown Error. Code : -2147012852"
Trying to patch office 365 with patch id 35737 and we have a lot of devices that are getting Unknown Error. Code : -2147012852. Google doesn't return anything and i haven't found anything on this site that mentions this error. What exactly is this error?
Server Maintenance Menu no longer accessible.
v 11.2.2315.5 Administration Menu item, Server Settings, Server Maintenance No longer working unable to check maintenance status of Database. Error SORRY! Something has gone wrong, Unable to reach the page. Please return to Home Page If problem still
Upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails
Hello, For a unknow reason the upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails. It runs the upgrade, then after a while rollbacks without saying anything. --- #PPM installation/uninstallation details for ManageEngine_Endpoint_Central-10.1.0-SP-2220.4
OAuth Mail Sever Issues
Occasionally, our OAuth in ME EC Mail Server Settings stops working, and we must set it back up in the dashboard. One moment you're getting emails from EC, then nothing. I go into the OAuth settings, and it's all blank like it had never been set up. I
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