Patches published to Self Service Portal always fail to download/install
Any patches I publish to SSP fail with the error "Patch stored location is not available to download the patch from the server" when trying to install. Software deployments work fine, but patches will not work at all. I don't think it is a permissions
SEC_ERROR_INADEQUATE_CERT_TYPE with Firefox 147.0.2 (64bits)
Hi people ! Got trouble with ManageEngine Endpoint Central 11 build 11.4.2500.19 We can't have access to the app (https://srvdesktopc.x__x.y_y:8383/webclient#/uems/support) anymore with firefox but we still can use Edge or Chrome .
After upgrading to 11.4.2528.30 all our PCs just say Agent upgrade is in progress when trying to remote manage
We updated our central server to 11.4.2528.30, and as per usual this meant it automatically started to send out the updated agent to all our endpoints. However, since then we can't connect to any of them to do any kind of management tasks like remote
Missing installation files with apps deployed from Endpoint Central
I've run across this issue with a few different apps, usually after a Windows version/SP upgrade. Some apps won't launch or can't be uninstalled because the installer files can't be found. The error is: The feature you are trying to use is on a network
About the missing computer names.
I have many computer that names with more than 15 characters.It should look like 'XXXX8SACNTRL01', but it looks like 'XXXX8SACNTRL0'. So last character looks missing.It's have same os.I looked hostnamectl, hostnamectl -a, dns server etc.Our machine naming
Browser Security Stuck on "Yet to enable" for some Windows laptops
I'm trying to enable the Browser Security addon in a small test environment while we evaluate the Endpoint Central platform for on-prem usage and for 1 system its reporting "Enabled", but for a few Windows laptops its just stuck on "Yet to enable" even
Upgrade to 11.4.2528.23 caused most remote laptops to go offline
We upgraded to on-prem Endpoint Central Enterprise Edition to Version11.4.2528.23 last week. Now most of out external laptops are now offline. Which URL should we be using for updates? I notice dramatical different versions and Readme's https://www.manageengine.com/products/desktop-central/service-packs.html
Remote Control says connected but doesn't fully load
We have rebooted our server, rebooted our machines, cleared cache on our browsers and tried different browsers and still can not fully load a remote control session. Is there something going on with Endpoint Central?
DLP policy conflict
Dear Support Team, I am experiencing a critical issue with the DLP agent where multiple policies with different enforcement actions are not functioning correctly. Problem Description: I have deployed two DLP policies to a client endpoint with the following
Server Upgrade Causing Agents Offline
Hi, We recently upgraded our server build from 11.4.2534.01 to 11.4.2540.07 and that was successful. However, some of our agents started auto-upgrading to the latest version 11.4.2540.07 and now they are showing offline. The agents running the old version
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
ntermittent “Scanning Timed Out” errors on macOS devices
What we’ve confirmed so far: The issue is intermittent and device-specific Network connectivity is healthy Required ports are open and reachable to the cloud servers Other Macs on the same network are scanning successfully Because of this, it doesn’t
Jira Cloud Integration with Endpoint Central On-Prem
I'm trying get the Jira integration setup with out On Prem Endpoint Central server. Our Jira instance is cloud based. I have the API key setup and it says our Jira URL is reachable. Based on the Endpoint Central documentation on the Jira integration,
Asset Explorer won't analize device.
Hello, We have Asset explorer, and we're using Endpoint Central's agent to add devices to it. The issue we're having is when we manually try to analyse devices, we get the following error: The version of Asset Explorer is 7.6 7650 and the Endpoint Central's
Endpoint Central showing application installed
Endpoint Central showing application were installed when there isn't anyone logged in, and when we look at installed programs the apps aren't listed. We have been getting these emails daily. Some say app installed, others say app uninstalled. Some have
Agent Troubleshooting Tool reports endpointcentral-agent1.manageengine.eu unauthorised
So, I'm looking at a couple of problems. The two issues are: 1. The self serve icon not appearing (running the tray icon exe brings it back, not sure if that sticks) 2. Machines seem to have re-registered themselves, but not completely. So I've got one
Issue with Naming Sequence Overwriting in ManageEngine
Dear Team Kindly need your usual support in resolving an We have an issue related to overwriting when we add a new Linux server to our ManageEngine asset. For example, we have list of servers devices : when we add a server to ManageEngine, it automatically
EC Database Corruption
Hi I'm having a weird issue I'm using the internal PostgreSQL engine The database of my latest Endpoint Central (build 11.4.2528.10) has been corrupted 1. Some of the functions do not show 2. Some give me access denied, although I'm using the admin user
Endpoint Agent
Hey I noticed yesterday that the Endpoint Agent was showing as offline on my workstation. I tried running a repair several times, but they went about halfway and ended. I tried to do an uninstall, reinstall and the uninstall went fine and the reinstall
status offline after upgrading to Build : 11.4.2528.10
After updating to Build 11.4.2528.10, some Windows computers and servers are shown as offline. Even though they are online and accessible. Of the 70 servers, 28 are offline.
11.4.2528.10 agent upgrades failing
since upgrading EC console to version 11.4.2528.10 ive got about 100 windows laptops out of 500 that are stuck failing to upgrade. message says uninstall the agent and reinstall. uninstall from the console does not work, fails to uninstall the agents.
Very Slow data transfer from to/from USB connected devies?
Hi, we're running EC build 11.4.2516.21, and in the months since we upgraded to this version, a number of users have reported really slow transfer speeds when copying files to/from USB storage devices. They are reporting transfer rate maxing out at a
Newest Windows Agent (11.4.2528.10.W) Causing Issues with RDP?
Our cloud instance and agents were just updated on the 19th and since then we've had issues with RDP on almost all of our workstations and servers. We're not 100% certain it's the endpoint agent but we're not aware of any major updates or changes that
WinSCP update
the link you provided to download the newest version of WinSCP is incorrect. The link you provided is: https://excellmedia.dl.sourceforge.net/project/winscp/WinSCP/6.5.4/WinSCP-6.5.4-Setup.exe
The "Run as Manageengine" button does not appear.
Hello, After creating a privileged application list, I cannot deploy the policy. Since I cannot distribute it to user computers, the "Run as Manageengine" button does not appear. It was working before, but I started experiencing this problem after updating
Software Deployment tab > Deployment > Self-Service Portal missing
Hello, I have the paid ManageEngine Endpoint Central Professional version installed. I went through the steps to have Self-Service Portal enabled in the web GUI. But, under the deployment tab under settings, there is no new tab for Self-Service Portal.
Prohibited software
Just wondering why none of the Xbox things are not listed in the Prohibited Software list...? Maybe that is something that can be added to the list?
Endpoint Central Update Issue – Certificate Error
Body: Hello Support Team, I am trying to update Endpoint Central using the Update Manager, but the process fails every time with the following certificate error: Signature does not match with any available certificates. Please import valid certificate
Click Once Deployment
We have the below Manage Engine Desktop central version Build 11.4. Can you please advise how we can deploy a Click Once Package to a few clients My Click Once Package has a URL ( which once clicked ) downloads a Package (as below ) The User would then
Fetching notifications..
Hi I get a white screen when I want to add a new user or edit users And when I refresh the page, the following message is displayed: Fetching notifications..
Self Service Portal Only Showing Succeeded
It seems when we push patches to the Self-Service Portal, it shows it Succeeded for the machines. It used to display In Progress or other status depending on if the user is installing the patches or not. It doesn't seem to be reporting if the user is
SMTP Server showing Error (Unable to send verification code - Mail Server is not reachable. Please contact your administrator.) - unable to Login now
Hi Team, We are facing issue to login on Server (unable to receive the code to login) following error is appearing Unable to send verification code - Mail Server is not reachable. Please contact your administrator. guide the solution to disable or change
Upgrade W11 Enterprise 23H2 to 24H2.
Hi; I'm trying to upgrade a computer from W11 23H2 to 24H2. And everytime I upload the ISO file, always say: - The expected Edition is Enterprise, but it isn't found in the uploaded ISO file or, - Error 50003 I tried this: - Upgrade to Windows 11 version
Unable to import thrid party certificate
Hi. We use th DesktopCentral build 11.2.2325.17 The current certificate (issued by our internal enterprise CA) expires on December 1, 2023 It is not possible to renew a certificate issued by our internal enterprise CA. (attached screenshot import-certificate.png)
SoM not deleting computers that have been removed from AD OU's
We have two OU's that sync with DC. We moved 131 computers to our disabled OU, which has no ties to DC. We forced an AD sync this morning, then the normal AD sync happens every afternoon at 1pm eastern. I received 14 emails after this. Of these 14 emails,
Windows 10 Enterprise to Windows 11 Enterprise upgrade failing
I can't seem to get the Windows 10 to Windows 11 Enterprise upgrade to work in Endpoint Central no matter what ISO I try. Every single ISO I've uploaded says it's a Version Mismatch. I've downloaded the ISO straight from https://www.microsoft.com/en-us/software-download/windows11
Agent language mismatch
Hello, When deploying the Endpoint Central agent to the PCs in my company using Active Directory, I noticed that the agent installs in Dutch by default, even though the Windows systems are configured in French (Belgium). Do you know how to change the
Update Server FQDN - NAT issues
Hi, Team, I'm trying to import a new SSL certificate that is different from the current NAT. If I try to change the NAT setting, it says that is different from the SSL and I need to change it. If I try to import the new certificate, it says that it is
Latest Agent Update - Broke our PC sorting by Workgroup
Good Morning! The latest agent update that went out last week (v11.4.2522.03.W) appears to have mixed up our device organization in Endpoint Central. Prior to the update, our PCs were sorted in Endpoint Central by Workgroup name. Our company is a Microsoft
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