Self Service Portal Only Showing Succeeded
It seems when we push patches to the Self-Service Portal, it shows it Succeeded for the machines. It used to display In Progress or other status depending on if the user is installing the patches or not. It doesn't seem to be reporting if the user is
SMTP Server showing Error (Unable to send verification code - Mail Server is not reachable. Please contact your administrator.) - unable to Login now
Hi Team, We are facing issue to login on Server (unable to receive the code to login) following error is appearing Unable to send verification code - Mail Server is not reachable. Please contact your administrator. guide the solution to disable or change
Upgrade W11 Enterprise 23H2 to 24H2.
Hi; I'm trying to upgrade a computer from W11 23H2 to 24H2. And everytime I upload the ISO file, always say: - The expected Edition is Enterprise, but it isn't found in the uploaded ISO file or, - Error 50003 I tried this: - Upgrade to Windows 11 version
Unable to import thrid party certificate
Hi. We use th DesktopCentral build 11.2.2325.17 The current certificate (issued by our internal enterprise CA) expires on December 1, 2023 It is not possible to renew a certificate issued by our internal enterprise CA. (attached screenshot import-certificate.png)
SoM not deleting computers that have been removed from AD OU's
We have two OU's that sync with DC. We moved 131 computers to our disabled OU, which has no ties to DC. We forced an AD sync this morning, then the normal AD sync happens every afternoon at 1pm eastern. I received 14 emails after this. Of these 14 emails,
Windows 10 Enterprise to Windows 11 Enterprise upgrade failing
I can't seem to get the Windows 10 to Windows 11 Enterprise upgrade to work in Endpoint Central no matter what ISO I try. Every single ISO I've uploaded says it's a Version Mismatch. I've downloaded the ISO straight from https://www.microsoft.com/en-us/software-download/windows11
Agent language mismatch
Hello, When deploying the Endpoint Central agent to the PCs in my company using Active Directory, I noticed that the agent installs in Dutch by default, even though the Windows systems are configured in French (Belgium). Do you know how to change the
Update Server FQDN - NAT issues
Hi, Team, I'm trying to import a new SSL certificate that is different from the current NAT. If I try to change the NAT setting, it says that is different from the SSL and I need to change it. If I try to import the new certificate, it says that it is
Latest Agent Update - Broke our PC sorting by Workgroup
Good Morning! The latest agent update that went out last week (v11.4.2522.03.W) appears to have mixed up our device organization in Endpoint Central. Prior to the update, our PCs were sorted in Endpoint Central by Workgroup name. Our company is a Microsoft
The list of servers for this workgroup is not currently available
Hello, So I want to create a "Shortcut" configuration. I go to Configurations -> Add Configurations -> Shortcut In the form I click on Browse button next to Target Application textbox. The network browser window appears with the NetBIOS name of domain
Certificate Error upgrading from 10.1.2228.16 to 11.2.2300.27
Recently installed ManageEngine Malware Protection causing false positives with Microsoft endpoint protection
This was something that was autoinstalled on my domain computers I believe with a recent cloud agent update. I looked through the cloud agent settings but don't see an option to disable it. Is this possible?
Failed to download office patch meta json with error code : 404
Hi, I have a problem distributing Microsoft Office 365 patches on Workstations. we get the below error Failed to download office patch meta json with error code : 404 Patches can be downloaded but when i press install i get the above error. And as per
Endpoint Central Control causing drive errors
Latest published Endpoint Central Command computers with the UEMS_Agent installed are all reporting this error- File System Filter 'FACEDrv' (Version 10.0, 2025-03-19T13:56:10.000000000Z) failed to attach to volume '\Device\Harddisk0\DR0'. The filter
Remote application installation and automatic application installation on Mac computers with Endpoint Central
I would like to request support for deploying applications to existing macOS devices in Endpoint Central, as well as for setting up automatic application installation for new macOS...
Unable to install agent on client and connect it.
First, The Agent machine Admin$\temp is not accessible from server installed machine with the given domain credentials. In case of that, set file as share to local admin and domain permission but still did not work. Second, I tried to turn off all firewall
KB5060842 failing with "The system cannot find the file specified"
On all my clients Patch ID 41542 2025-06 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5060842) fails with the error: "The system cannot find the file specified" The Setup event log says: Windows update could not be installed
Update Vulnerability DB Failure after applying v11_4_0_SP-2500_36
Over the weekend I applied patch ManageEngine_Endpoint_Central_11_4_0_SP-2500_36.ppm. The update claimed to complete successfully, but this morning I'm receiving an error when trying to update the vulnerabilities database. I searched for this issue in
Error in OS Upgrade using Zero-Touch
Hello everyone, we are currently working on the following task: Initial State: >150 Windows 10 productive computers Endpoint Central Agent installed Part of Active Directory Target State: Re-Imaged with Windows 11 Endpoint Central Agent installed Re-Joined
Creating a package for MAC to install PowerShell V7.5.1
Dear Team, Kindly help to Create a package for MAC to install PowerShell V7.5.1 by enabling AUTO-UPDATE and Set DISABLE_TELEMERY flag during installation. Thanks
Agent Missing After Windows Upgrade
Computers agents are missing after we upgraded windows. I ran the typical Windows upgrade on v.11 and when I came into work its agent is now missing.
Distribution server IP address
In the process of configuring the Distribution server we encountered the following problem: Our Distribution server has two IP addresses, an external IP address on the Internet and an internal IP address on the local network. We want to use only the external
Agent Can't Upgrade and Show "Unable to download agent binaries" Error
Agent Can't Upgrade and Show "Unable to download agent binaries" Error Recently, I updated the system to build 11.4.2500.32. However, I noticed that some agents did not upgrade automatically and displayed an error indicating they were unable to download
Mobile devices can't enrol after upgrading to latest 11.4.2500.28 version
Hi all Does anyone else have this issue? When enrolling ABM managed iOS devices, the remote management page just times out as it seems it can't reach our Endpoint Central (via the secure gateway) anymore. I noticed this started after we upgraded our product
Bulk updates to assets discovered via EndPoint Central UEM/SDP Cloud agent
We have successfully deployed the EPC agent and are pulling accurate inventory/assets. Is there a way to "bulk update" like assets (computers) with pricing information and other similar details? We want to include details like warranty details, purchase
Client reports daily the same uninstalled applications
Hello I have an issue on a single client where, after every restart, the same 7 applications are reported as uninstalled. These applications are uninstalled since several weeks. This behavior has been occurring for several weeks. I have already uninstalled
Endpoint Central showing application installed
Endpoint Central showing application were installed when there isn't anyone logged in, and when we look at installed programs the apps aren't listed. We have been getting these emails daily. Some say app installed, others say app uninstalled. Some have
Cloud UI menu Labels distorted in Edge
Using latest edge/ windows 11 updated. Endpoint central cloud menu items are showing incorrect. i just wondering if anyone else experiencing this in edge? the menu labels are correct in Chrome and Firefox for instance, the left side Navigation bar under
Managed Computers report is empty
Hi, Team, I am testing EC on a trial period with a customer of mine. After agent installation on 469 workstations and servers and having them listed on Managed Computers, when trying to export to PDF, CSV, or XLSX file, instead of getting the computer's
Installation Failed - The system cannot find the file specified.
Trying to perform software deployments and the configurations fails on some machines, not all, with an error that says, "Installation Failed - The system cannot find the file specified." I've looked through the logs of the client machine but I'm unable
IAM0019
Hello, I'm using the services provided by ManageEngine Endpoint Central. I have a requirement to find out which software is installed on which computer. To achieve this, I'm linking multiple services together. However, when I make too many requests, I
Endpoint Central RemCom.exe cancelled by AV
Hi, I have installed Endpoint Central in a server with Sophos Antivirus that deleted the file RemCom.exe How can I restore this file? Thank you
log full of Windows error reporting
When I looked up the MEARWService.exe, it turns out to be part of ManageEngine Agent. This is since the latest update... Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MEARWService.exe P2: 0.0.0.0 P3:
Agent communication port same as WEB UI access for administrator
It has come to our attention that the UEM agent communication with the UEM server is currently configured to use the same port as the one designated for administrators to access the UEM web console, e.g. port 8020 Following documentation: https://www.manageengine.com/products/desktop-central/general-how-to.html
Phriendly Phishing 3.3.1 unable to deploy. It stays in "yet to apply"stage for ever
Hi everyone, how are you? Question, if someone ever deployed Phriendly Phishing before, could you please give me a hand to achieve this? I am trying to deploy an Add-on for Outlook. The add-on is from an app called Phriendly Phishing, a software to report
Endpoint central debug mode on server
Our server has been down for 2 days and the last thing I got from support was late last night and the asked for some .crt files but in debug version. I asked them to explain how to do that and still nothing back from them. I have been a customer for 13
No Applications Available in Managed Play Store
We are having a problem where devices that have been sat in staging, and are then assigned a profile and group with associated apps are not able to get any of our approved applications from the play store. We have a case open but aren't really getting
Endpoint Central Cloud - SLOW!
Hello - Has anyone else been experiencing any general performance issues with Endpoint Central (Cloud edition) of late? We migrated from an on-prem Endpoint Central environment to using Endpoint Central in the Cloud (with an on-prem AD Connector / Distribution
ManageEngine Endpoint Central: constant, high CPU usage
On my Macbook, I have constant high CPU usage from the ManageEngine Endpoint software. In my case, the problem is the "dcuserhandler" process, for which the Activity Monitor typically reports ~150% CPU usage. Options
Run a custom Robocopy script every day
I have a robocopy script that I need to run from 3:30am to 5:30am every day: robocopy {SOURCE} {DESTINATION} /MIR /R:1 /W:1 The reason we use this script is because it is a very large folder (400-500Mbs) and we need to only copy the changed files to conserve
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