Request Print Preview - Include Changes / Problems / POs
In a Request print preview that has associated Purchase Orders / Changes / Problem, allow selecting to have those associated records included in the print. This would be extremely helpful in the case of Purchase Orders where the request and PO need to be maintained for certain audit or physical signature requirements.
solutions privacy
hello how can i make the solutions only visible to a specific support group
Where is Database?
Where exactly the database (all username, tickets, etc) sits in the ServiceDesk? Installed the latest version on a new server. We need to move the database from an old server to new one.
Report with Jobtitle and User group
Hi! I would really like to be able to user the fields Jobtitle to make reports. Can this field be programmed as a variable I can use? Same thing with User Groups, it would be great to be able to make a report on a specific User Group. Best regards Andreas Karlsson, Knowit
Change Management
Is there a detailed guide on how this process works? I added a change, sent it to CAB for recommendation, which was Approved, however the change still shows as unapproved?
Asset Scan - DNS servers
We have several DNS servers in our network domain. Why is it that these servers, in CI details/System tab, display all authenticated users? Is there a way to eliminate this from a asset scan?
evaluation report for technician
hello any suggestions for reports and measures to evaluate all the technician in SDP
How can we see the history of a resolved ticket?
A ticket usually has a lot of history. In history tab of the ticket, it has the details of the technician(s) who has worked on the request. Like, the ticket has been assigned from technician A to technician B and to C.The history tab of the ticket shows all the details of the technicians who have worked on the request. When we take a report showing the resolved tickets, is there a way to see all the history of a ticket in the report. Please help... Thank You Kind regards Harshan
open request default technician
HI, My system have 3 technician (A, B, C). May I set the default technician by login user when technician open new request ? ex: if technician "A" login and he open a new request, the technician item of request form will be choice by "A". Thanks. Finley
inserting map
hello i would like to attach some maps of the sites that i have, how can i do it?
Scan Issue
Hi, Trying to scan ESX Servers, most working fine. 2 of them say this: FAILURE :One of the workstation attribute which is mandatory is set as NULL. Hence this workstation cannot be added.
Servlet API Usage
I am attempting to use the Servlet API to create a request but am having trouble. As a test i put the following into my browser: http://ServiceDesk.examples.com/?username=administrator?password=password?operation=AddRequest?requester=John?requesterEmail=john@mydomain.com?subject=test The response i get is: Failureusername cannot be empty I am confused since i did specify the username. Please help
Windows XP License Key Not Being Scanned
Good day, I am trying to use the ServiceDesk+ asset system to do some Microsoft license management. I've imported my list of keys and set up my licensing, however it appears that my a number of my systems failed to import the license key of their installed OS. The systems scanned successfully, but the Windows XP (SP3) license key has not been imported. Any suggestions on how I can get those into SD+ without doing it manually? There's over 200 systems and entering each one individually would
Bulk Import Items
Hi - a few months ago I bulk imported a new group of Categories and Sub Categories via CSV. Only some of the Sub-Categories had items associated to them. Because of this I couldn't leave the "Mandatory Field" option on. However the team are having trouble remembering to use the items field and it's quite important for training so I need to add Items for every sub category. Something simple such as "fault". Is there a method for only importing items against all the sub categories without losing the
Remove duplicate requestors
Hello, In our on-premise SDP we have noticed duplicates of our requestors. I thought of deleting the duplicate entries but was not sure what would occur with existing open tickets sent by requestors. Is there a tool or a way within SDP to merge duplicate requestors rather than delete them? Thank you
Bulk Import Items
Hi - I have a well defined structure for Categories and Sub Categories following a mass import using a CSV. At the time a number of items were added for some categories only. (Some categories are currently empty) the result is that I had to turn the mandatory field setting off for items. However some of the categories have items and must be chosen. Whats the best way to import a "default" item against everything in my Sub Categories. Is this possible? Thanks in advance.
Sharepoint Integration
Hi Can anyone tell me if ServiceDesk Plus can run within Microsoft Sharepoint?
Disable Jump to options
Dears How to disable "Jump to" (Top Right Corner) to requester ? Suppose if we create requester, system show top corner . How to disable it thanks in advance regard shakthi
combination of and /or
hello how can i make a combination of "and" & "OR" in the business rules or SLA rules
switch connections
hello is there a way i can make the SDP discover the port of the switch that is connected to? and can i make a map from the relationships that i've made to the network?
how to show dashboard ?
Hi support, How to show tab dashboard when we are not as Admin/SIte admin, for example I am a technician, and I can see tab dashboard for control/forecast request ? Can you tell me how to do it? Thank you.
switch scan
hello when i make a scan on the network with SDP, it recognize the switchs as routers ,and it only gets the IP address with no more information, even the product type is "unknown router" what can be the problem
ServiceDesk Plus 8209 Released
Dear Users, Hotfix 8209 over SDP 8200 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 8209 SDF-51472 : Technician Space - Showing some of the technician related notification alerts on the application screen. The supported notifications are listed below. Notify Technician when a request is assigned. Notify Technician when a task is assigned. Notify Technician when there is a new reply from requester. Notify
Tracking the Asset Lifecycle
The subject of the management of the asset lifecycle seems to be cropping up recently. In ManageEngine ServiceDesk Plus the Asset State field is used to manage this process. First off, when an asset is manually added, or scanned interactively, by ManageEngine ServiceDesk Plus the Asset State field defaults to 'In Store'. If you haven't assigned your workstations and assets you'll see this status in the summary list: Assigning an asset is a very straightforward process and can be done in a number
Troble with installation
Good day, the problem with version 8.2 installed. When the setting is set to sql, installation proceeds normally, but the server does not start. What could be the problem. Postgre mode work normal. OS windows serv2008r2. sql2005.
Configuring Mail Server Settings
I need to connect to exchange however i cant use pop or imap do you not support owa ? thanks
GL codes and cost center
hello can you please elaborate how are these two features are used in SDP and if you can give some examples
configure product for unknown sysoid
hello how can i add a product type in the list of products in this page, i need to add "sensor"
New fields in Requester Details in new Incident Template
Hi, I use Service Desk both for internal and external use for my customers. My problem is that I can't add or delete any fields in Requester Details in new or default Incident Template... Could you please advise? Thank you. Best regards, Kuba
External Action Plugin
hello what are the procedure for this feature as a beginner
Purchase Order Prefix
Have customized alpha-numeric PO prefixes been implemented yet? I saw that it was a feature request in SDF-21954, but have no way of knowing if this feature request was completed.
ServiceDesk Plus 8214 Released
Dear Users, Hotfix 8214 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html Existing customers, kindly note, that the upgrade to 8214 can be done only over builds 8212 or 8213 Issues Fixed in 8214 SD-53170 : Request catalog section is included with scroll bars each on left side and right side panel. This will allow to display the Request catalog templates easily even when the Template Categories are scrolled down and selected.
External Action Plugin Integration
Are there any other External Action Plugins that have been developed other than for JIRA to allow for the integration? Or to be used as an example to base a new plugin on? Are there any plans to support other languages for the External Action Plugins other than Java?
Define in Business Rule Incident Template to be used
Hi there, Is it possible to set up a Business Rule which can specify which Incident Template should be used against certain criteria? Thanks, Angela
consumable items
hello i would like to know where are the consumable items are listed to be able to do some management of it.
raise ticket priority over time
Hi, is there a possibility to automatically raise the priority of a ticket if not resolved after a certain time, especially if overdue? If not --> would be a nice feature imho :) Uli
assets with agent installed
I've started to deploy the agent to computers because of some issues i'm having with agentless scanning. the problem I'm having is that if an asset (windows computer) with agent installed gets deleted it doesn't come back automatically. If a do a manual AD scan it still doesn't come back. Any way to fix that? Thanks
Get the system tray icon back?
How can I get the system tray icon back please?
Zabbix monitoring system - parse email
We're using SDP 8214 ver + zabbix monitoring server By now, we're trying to connect zabbix and SDP together, and run into a problem: We've understand the posibilities of email parcing, but can't understand how-to auto-close requests if zabbix messages that everything is fine. Ex: ping server rule if echo didn't received in a 1 minute scan, email message to SDP SDP opens request after some minutes, server is UP and zabbix message to SDP that it's UP but it won't close a request, because zabbix didn't
AD Requestor Field imports
How can one import the manager field from AD when doing an import for requestors. Already created UDF but does not seem to popuate after import.
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