When technician created an request for an exact user that have quotes in name ex: Albert "A" Sayapov
the incident didn't created
and error is shown:
"You cannot create a request for this user. The user belongs to a site for which you do not have access"
But when I rename this user from: Albert "A" Sayapov, to: Albert A Sayapov
request is created successfully!
This bug is still in 8214 build (I've found it in late 81xx)
My version is 8215
When you'll fix it?