Satisfaction Survey results and ratings

Satisfaction Survey results and ratings

Hi I enabled the satisfaction survey about 4 months ago... lovely..!

But the satisfaction level summary and the ratings dont actually make any sense..??

what happened to the good old % of..????
so out of 100 you scored say 10% (in other words 'Rubish'...!)

I need to put some stats into a presentation for the partners of the firm but I cant with the current way it reports....

can you explain or help...








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