• Allow multiple email addresses
• Allow selection of a primary email address
• Allow technicians with appropriate role right the ability to manage email address attributes for requesters.

Assumption: SDP is configured to not allow request creation from email addresses already defined by a requester email address.

• As a Requester I wish to submit requests via email from any of my approved/associated email addresses
• As a Technician I want to be able to look up all requests for the requester regardless of which email address they used to open the request.

Currently (SDP 8.2) each email address needs to be a different requester record and therefore no ability to tie a requester to all of their requests.