IPhone App - Service Desk Plus
Your Version:
8.2.0 Build
8213
Error Message: The network connection was lost.
I am attempting to use the mobile app for the first time. The app starts, and I enter our web url for servicedeskplus (fqdn), the port (443), and select HTTPS.
We have an edge proxy in front of SDP. Connections from the internet (i.e. smartphones) connect to this, which handles SSL on 443, and then proxies unencrypted on 80 to the SDP server.
If I connect my smartphone to the datacenter through a VPN, and bypass the load balancer (and just use port 80), it works fine.
The normal web interface works fine, as well, of course.
