[SOLVED] Search for a specific Request using the API
I would like to make a call using the API and return a specific ticket by filtering on several categories. I think it is possible or almost possible but I am slightly hung up. My problem is that the documentation says to "Get all requests" I should use a Get method, but in the documentation also tells me to send input_data in json to specify my search parameters but if I do that I would have to send a POST or a PUT. Here is what I have: in Powershell Invoke-RestMethod -uri [URL/api/v3/requests] -headers
Trigger for Request Resolution to create another request
So in our deployment process of new hardware to our users, the request we create will often change hands 3 or 4 times. This always ends with the last technician that installs the new hardware resolving the ticket. Because of this though, the workload starts to look like it all falls on one person (the one that resolves the request). Our current workflow is this: Technician 1 - Receives the equipment, Adds to inventory, Adds our asset labels, Creates the request for Building/Staging/Installation
How to sort/order service catalog check box questions
Hi there, i am creating some Service Catalog forms and ran into an issue. I have created a check box question and want to be able to sort/order the potential responses As you can see in my attached example, I wanted "None of the above" to be the final response, but it has been added to the top, as I added it last. Are responses sorted by the time they were created? it seems an oversight to not be able to reorder theses responses after the question is created. Thanks in advance. Brett
[SOLVED] Customize Button from Issue Catalog to Incident Catalog form requester view
Hi, is it possible to custom the button from Issue catalog to incident catalog from requester view. Kindly advice. Thanks.
Date Time picker
Is it possible to add secs in date time picker. In the format HH:MM:SS, so that we can calculate time in secs Using personalise option we can change the time but we cannot set the same from date picker. There is a requirement to capture when the incident started and ended in format HH:MM:SS
[SOLVED] Generate incident template subject based on requester name
Hello, I've done some searching on this but I guess I'm using the wrong terms. Is there a way to set the subject of a request when created using an incident template to include the requestor's name? For example: Mary Smith uses a template to submit an address change. When submitted, the subject would read something like "Address Change for Mary Smith." I would like this to happen automatically with the existing requestor's name and not with a field where the requestor has to enter their own name.
ServiceDesk Plus 10010 Released
Dear Users, SDP 10010 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features SDF-74562 : ADMP menu will be displayed to all technicians associated to roles in the ADMP actions configuration. SDF-75163 : Option to allow task technician to access requests and technicians in a task group to access requests. Admin-->Users-->Roles Issues Fixed Vulnerability : SD-22229 : Vulnerability in the Solution module fixed. Requests
Upgrading ManageEngine
We are currently on Version 9.3 Build 9335, and we're hoping to move to the latest version. I have a couple questions: 1. Do we need to download and install all service packs (9400, 10000, 10010), or do these roll up, meaning we will only need to download and install the latest service pack (10010)? 2. If we are required to install these sequentially, do you recommend starting the service, testing functionality, and performing a backup between each service pack? Or should we simply back up at the
[SOLVED] Can't update from 9200 to 10003
Hi, i'm trying to update my free version from 9200 to the newest. I try to load the first service pack (from 9200 to 9300) the process is regular but at the end, if I look at the release I see that it has not changed. I tried several times with the same result. I also tried to go to the next service pack and the result is the same I attach the log file
Error upgrading/migrating from 10.0.0 to 10.0.9
Hi ManageEngine Team, I have run onto the problem when attempting to upgrade to the newest version of SD+. We have made the decision to upgrade the service into 10.0.x Based on the documentation included in your download instructions (https://www.manageengine.com/products/service-desk/service-packs.html) I have attempted to first migrate our 9.4.26 build to 10.0.0 and then move it to 10.0.09. 10.0.0 installation went smooth as always, but when attempting to move the service into 10.0.09 I get the
Microsoft SQL Server 2005 Support to be discontinued
Dear User, Support for Microsoft SQL server 2005 will be discontinued in ServiceDesk Plus post Feb 2019. In case you are using MSSQL 2005 server as backend database, please plan to move to the supported database versions. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Asset Explorer not Scanning !!
Hello Fellas, I'm having issues while scanning a workstation. It only scans when i freshly installed the Assert Explorer to the workstation. Other than that its failed every time. Currently my system is set to perform a Periodic Scheduling. But it fails every time. Please guide me what to do ? I wont be able to generate the history without this scanning process. Thanks.
Workstation Tracking Issue !!
Hello, I'm having issues while tracking a workstation through Asset Explorer. For example if a User A is assigned a Laptop and after few days an another laptop is assigned to that User and we taken back that old laptop from that User. The system will create a new row with a name "old". But if i assigned the old Laptop to some other User, it will loose the information that the Laptop has been used under User A in the past. Is there any way to track the Laptop history, that how many users have used
Lack of functionality in Problem Management module.
I've noticed a lack of functionality in the Problem area of Service Desk+ I've only started looking into the Problem Module recently and we're using version 9.3 Build 9335. I'm interested to know if any of this has changed in subsequent versions, and if so which version 1) While Problem has a site field, there is no way of reporting on 'Region' that is linked to that site. We have several Service Desks around the world which each have a list of sites associated to a region (eg: EU, APAC, etc). Under
How to consolidate issue and request templates?
Hello, We are exploring the idea of simplifying our options in the Service Desk for our end users. I thought in the past I'd seen a way to consolidate request and issue templates into one list. Is there a way to do this? So, instead of an Issue and a Request button (2 buttons), there'd just be 1 button to display everything. Thanks, Joanna
Ticket closure rules for specific fields
We're using SDP 10009. We have some custom fields set up. For two of the fields, we want to make them required based on the value of another field. Here's our set up: Essentially, if the technician has Visited Site = Yes, then Mileage and Travel Date are required before the ticket can be closed. I looked at the Request Closing Rules and it seems more like a global list of required fields. I thought about going into Business Rules and creating a rule, but it seems like I would need to create two rules:
ServiceDesk Plus 10009 Released
Dear Users, SDP 10009 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed Vulnerability : SD-73857 : Vulnerability fixed under Admin >> Project Management >> Project Status. SD-74544 : Directory traversal vulnerability in dashboard widgets. SD-35675,SD-46452 : Restricting File Upload Restrict users from uploading vulnerable files to the application by blacklisting them based on file properties such as file extension
ServiceDesk Plus 9418 Released
Dear Users, We are glad to announce the release of latest servicepack 9418 for ServiceDesk Plus. This servicepack includes 25 new features and behaviour changes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
se congela la aplicacion al iniciarla
envió esta solicitud para ver si me pueden ayudar ya que tengo una versión de manage engine service desk plus pero al momento de correr se congela y ya no corre el servicio, que puedo hacer segui esta documentacion pero no me funciono, https://videlcloud.wordpress.com/2017/07/12/correccion-del-problema-de-freezing-al-iniciar-el-servicio-de-service-desk-plus/ de antemano agradezco su ayuda, saludos, gracias.
[SOLVED] Error upgrading/migrating from 9414 to 9426 or 10
Hello, Whenever I attempt to upgrade ServiceDesk from 9414, I receive the attached error: “One or More Status notifications’ subject and content are empty. Please find those status names in updatemgrlog0.txt, update the same in Admin Configuration and restart migration.” I am unable to locate the status names in the attached updatemgrlog0.txt, and it is unclear what my next steps are. Any assistance is appreciated. Thank you, Joe
Pop up list of ticket submitted when requester select the item (that has been raised before)
Hi, Is there any way to prompt the list of ticket submitted when requester select the item (that has been raised before) For example: Requester already raised 3 tickets item: mouse problem before this. The tickets has been resolved. Again the same requester raised the same issue item: mouse problem. When the requester select the item: mouse problem, system will prompt list of ticket that raised before (same item: mouse problem). This is to avoid requester to create another tickets with the same issue.
How to view all notes in job (SDP 10b10004)
As per the subject. In SDP 10 all the notes are rolled up. It's time consuming to expand all notes and search for keywords. Is there an expand all button I can't see?
How to get date in DDMMYYYY format on subject line
Hi, I want to change Ticket number as per my convenience from current format (which is standard one) to new format. This format should have DDMMYYYY with ticket numebr<xxxx>. Now this details should change every day. For a new day format should start from (i.e. 28012019001 and so on) and on next day it should again start from 29012019001. Is there any way to do it ?
Error occured. Check the fileds
When saving resolution appears message: 'Error occured. Check the fields.' Second try updates request with message 'Request updated' ServiceDesk Plus 10008
[SOLVED] How to close a ticket in API
Hi, I'm using the API to create tickets from another system, which works fine. However, what are the parameters needed to close a ticket ? Thank you very much.
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Previous Patch not applied properly, hence contact support team
Patch Got Failed, Unable to Start Servicedesk. Run.bat gives error "Previous Patch not applied properly, hence contact support team". Regards Vinod Pardeshi
Asset explorer agent not communicating with the server
Hi, I have upgraded the Servicedesk from version 9202 to 9309 and deployed the latest agent through the domain. Unfortunately the agent is not communicating with the server after that. Tried installing the agent manually also. Server side Asset History shows as follows, Servicedesk Details are as follows Edition = Professional, Ver 9309 DB = MSSQL 2014 Asset side Appreciate if you could help me on this. Regards Murali
Feature list
We keep seeing all these things added to the 'Feature list' and a number provided but I have no idea of the progress. Can we please get a portal so that we can view all these and see what is progressing and what has not etc.. I'm sure I'm not the only one that this drives crazy.
ServiceDesk Plus Admin passwrod
I was in the ServiceDesk Plus yesterday morning/afternoon and then last night I couldn't get in. I tried following the instructions here https://www.youtube.com/watch?v=e1bxMbcuEww but they didn't help. Any kick in the right direction would be great. Thanks,
Translation problems
Hi! We've translated the SDP to Swedish and wanted to do some manual translations. The translation function itself worked but when restarting the program/server it does not go throu and translates. I don't know if its cause the text i want to translate is on widget, and if theres another thing to bypass this i'll gladly want to know. Check attached pictures to see what i mean. Best regards, Pontus
remove other unuse langauge
Hey guys, Please clear me how I can remove other language from sdp? I wanna define just keep English and Italian language on the sdp and other unuse lange go destroye... :(
Need a way to clean up Requesters
Hi folks, we're a long-time SDP customer and our environment has gone through some architectural changes. We now use a hybrid of AD import (for internal users) and locally-created accounts for subsidiaries, as well as local accounts for external users. We have accumulated many more user accounts than we have users. These consist of service accounts, terminated user accounts, and erroneously created accounts. We are in the process of cleaning these up. Our intention is to delete the accounts, however,
Multiple Views - My pending and Unassigned Queues
Hi I'm just wondering how everyone else views multiple queues. Our technicians need to be able to view Unassigned queues and their own pending queues at the same time. Previously we used to be able to do this by opening ServiceDesk in different browsers. Now if we change the filter in one browser it updates in the other when it refreshes. Does anyone else get this issue and have any advice on how to get around it thanks
Customize Properties in SD 10 Request Pane .. also please re-add the Close button
Just upgraded into the 10000 series yesterday and we are very much liking the new layout. However there is one thing we wish we could change and that is the properties shown on the right had side above the requester details. It currently shows Status Priority Response Due By Technician Site Assets Share Request We'd like to be able to add or remove some of the fields there. For example in our case site is not particularly useful information however being able to set a category and subcategory
AMS Expiry Notification
Hi , AMS expiry notification message is displayed to all my technician. How to hide it permanently for all techs? Ideally, it should show only to administrators. Any suggestion? Regards, Ramesh
SQL Tables Version 9.4 Build 9410
Hello, I was wondering if there was any type of document/master list which tells you about each table in the SQL DB of manage engine and a brief description of the contents of the table.
[Tips & Tricks] Why do Requesters see "Not-Auth" in request list view?
In ServiceDesk, requesters can be restricted from viewing details of a particular request field. In the request list view, those specific fields will be labeled as "Not-Auth" instead of an actual field value. To enable/disable requester permission on any specific field value, you can refer steps given below. Admin tab -> Helpdesk Customizer -> edit specific Incident template -> mouse hover, specific field, edit and enable "Requester can view" Note: Based on your requirement other user permissions
Notificantion Rules - Languages
Hi ! I have a Service Desk Plus Enterprise implemented in 4 countries with different languages. Do you know if I can configure the Notifications Rules to send the messages in different languages?. Thanks a lot. Kr, Nicolás.
Hiding Solutions from requesters.
We are just rolling out Service Desk Plus, but the Solutions section is going to start off unpopulated. We'd prefer not to give an "empty cupboard" to our users initially. Is there a way to hide the "Search solutions" area of the requesters front page, and the "Solutions" tab, until we are ready to release it?
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