Pop up list of ticket submitted when requester select the item (that has been raised before)
Hi,
Is there any way to prompt the list of ticket submitted when requester select the item (that has been raised before)
For example:
Requester already raised 3 tickets item: mouse problem before this. The tickets has been resolved.
Again the same requester raised the same issue item: mouse problem.
When the requester select the item: mouse problem, system will prompt list of ticket that raised before (same item: mouse problem).
This is to avoid requester to create another tickets with the same issue.
TQ
Is there any way to prompt the list of ticket submitted when requester select the item (that has been raised before)
For example:
Requester already raised 3 tickets item: mouse problem before this. The tickets has been resolved.
Again the same requester raised the same issue item: mouse problem.
When the requester select the item: mouse problem, system will prompt list of ticket that raised before (same item: mouse problem).
This is to avoid requester to create another tickets with the same issue.
TQ