Lack of functionality in Problem Management module.
I've noticed a lack of functionality in the Problem area of Service Desk+
I've only started looking into the Problem Module recently and we're using version 9.3 Build 9335. I'm interested to know if any of this has changed in subsequent versions, and if so which version
1) While Problem has a site field, there is no way of reporting on 'Region' that is linked to that site. We have several Service Desks around the world which each have a list of sites associated to a region (eg: EU, APAC, etc). Under Reports there is no option to report on Region, only site, which means we waste time using an Excel lookup to identify problems per region
2) While you can add additional fields, these just appear at the bottom of the template (eg: there is no default or custom Problem template like there is in Change, or Incident, where you can change the layout of the form)
3) As there is no template function, there is no way to invoke Field & Form rules in the Problem module.