Hi ManageEngine Team,

I have run onto the problem when attempting to upgrade to the newest version of SD+.

We have made the decision to upgrade the service into 10.0.x

Based on the documentation included in your download instructions ( https://www.manageengine.com/products/service-desk/service-packs.html) I have attempted to first migrate our 9.4.26 build to 10.0.0 and then move it to 10.0.09.

10.0.0 installation went smooth as always, but when attempting to move the service into 10.0.09 I get the notification that the installation cannot proceed because " Servicedeskplus's service pack cannot be applied over early access build"

This had been earlier done with the same installation files and same steps on our test build with no such problems.

Can you please advise on how to proceed with this?

Looking forward to your prompt reply.