Hello,
I've done some searching on this but I guess I'm using the wrong terms.
Is there a way to set the subject of a request when created using an incident template to include the requestor's name?
For example: Mary Smith uses a template to submit an address change. When submitted, the subject would read something like "Address Change for Mary Smith."
I would like this to happen automatically with the existing requestor's name and not with a field where the requestor has to enter their own name.
Any help would be appreciated.