How to consolidate issue and request templates?
Hello,
We are exploring the idea of simplifying our options in the Service Desk for our end users.
I thought in the past I'd seen a way to consolidate request and issue templates into one list.
Is there a way to do this? So, instead of an Issue and a Request button (2 buttons), there'd just be 1 button to display everything.
Thanks,
Joanna
We are exploring the idea of simplifying our options in the Service Desk for our end users.
I thought in the past I'd seen a way to consolidate request and issue templates into one list.
Is there a way to do this? So, instead of an Issue and a Request button (2 buttons), there'd just be 1 button to display everything.
Thanks,
Joanna