Creating reports for department request summary
I am seeking help in creating a weekly email report PDF that offers a summary of all service request submitted per department. Trying to create these via the custom report wizard seems to constantly return blank.
"Send notification to group technician(s) when a request in this group is updated." doesn't notify
I've added a technician to the "Send notification to group technician(s) when a request in this group is updated." function under a Support Group. But they recieve no notifications on incoming e-mails nor status changes etc. What is the criteria for counting
Change "Default Request" name and description!
Why we cannot Change "Default Request" name and description yet on last SDP version!?
Google Chrome not resolving url
Good Day, Chrome all of a sudden stopped resolving the internal url for our service desk. I recently upgraded to Windows 11 so I thought maybe that caused it. I also tried on the server itself and it does not work with Chrome. I then patched to the latest
Change Closure Rules
Can the change Closure Code be added to the Change Closure Rules so it is required for closing?
Assigning a request to more than one technician
Option to assign the same request to more than one technician. Discussion on this: http://forums.adventnet.com/viewtopic.php?t=16563
Possible to prioritize ticket by answers to dropdown boxes?
Let me see if I can lay out what I'm thinking, and hopefully, someone can help me figure out how to do this. When a user goes to enter a ticket, I'd like them to have two dropdown boxes, one labeled "Impact" and the other is "Ugency". I'd then like the
Export Full Service Catalog
Hi, Is there a query that I can run to export all catalog items with full details including all templates and custom fields? Any assistance would be appreciated.
Can we bypass approvals for some requestor
Good Day, Can we bypass approvals for some departments or users/managers.
System-API as a technician account - is this needed?
Hi, we're running close to our license limit for how many technician accounts that we can utilise. We have one with the name 'System-API'. Is this necessary to keep as a technician account? We are running API calls with some scripts, but surely it doesn't
Variable ${subject} no longer aware of incoming email subject since upgrade to 14.1 Build 14103
Hello, We're adding this to the pile of new issues and behavioral problems, that were introduced since we upgraded all the way from ServiceDesk Plus 11 to 14.1 Build 14103. For notification templates in version 11, the ${subject} variable retained the
Zia Approval prediction - Email responses
Hello, I've noticed that when using Zia for approval prediction, a copy of the approvers email response is not appended to the call. When we accept or reject the approval prediction there is then no record other than the history tab of that approvers
Query editor environment
Idea: Can servicedeskplus the query coding environment look like this picture? With format, format and color? This is very useful for making reports
Logging out a technician
Hi, I need to know a way where a technician can be logged out (either via query or via some inbuilt setting option) forcefully. We have tech auto assigned enabled and sometimes tech forgets to logout when completing their day. This causes all the incoming
AD Manager Plus Integration w/ Service Desk Plus
I'm trying to setup the integration between ADMP and SDP....I've got the ADMP side setup correctly and tested, but when I setup the SDP side I get the following error -- "Services Not Update", it pops up then goes away after I hit Test Connection and
Query that lists pending approval of a particular service approver With latest version (13.8)
Hello, I found a query from the following pitstop request: Query that lists pending approval of a particular service approver: (manageengine.com) That worked very well, but after I patched our SDP to 13008, no other entries are found with this query.
Windows File Browser Dialog in a TextBox
Hi, I have a TextBox in a Request Template where the users need to type the network folder path that they want to access (only the path) for I can attrib access permissions to his. Is possible to set this field with System.Windows.Forms.FolderBrowserDialog
SDP Upgrade Failure 11010>>11100 Ticket 8533673
Hi, There is an open ticket, but I have not received a response for several days. I can not update SDP to version 11100. The log files are attached. I have taken the following steps according to the feedback from support: 1. create a dummy file under
Populate Instance name underneath ESM Logo on ESM Portal
Hi All, We are on SDP 14.1 Build 14103 and keen to know if ESM Instance name can be put forth underneath ESM Logo in the ESM Portal. Enclosing screenshot from our existing ESM wherein Portal name is onto the right of ESM Logo. Regards,
Send SMS to technicians' option has been removed!?
In Business Rules, Option: "Send SMS to technicians" removed on new Servicedesk release!? In which section should I put the SMS notification rule? To send SMS based on this condition..!
query
Is there a way to make a query that lists the requests that an asset has had? previously it was possible with a table called "WorkOrderToCI" but now that table does not exist.
CC user on ticket creation
Is it still not possible to automatically cc a user on all incoming tickets?
Export all solutions from ServiceDesk Plus.
Hi, We are running ServiceDesk Plus 14.1 Build 14104 and our database is MSSQL on-premise. For resilience we would like to have a backup of all our solutions either available as a PDF that we can print or via softcopy that could be accessed in the event
email notificatione when Ticket swaps Groups
Hello again, we want to send an automatic email, whenever we swap a Ticket to another Group. Ic can only find an option to do this when the ticket is created in taht Group, but not when we dipatch it to that Group.... Do i miss something or is there no
Email Address Selection / Auto Complete
It there a way of turning the auto complete email/requester option off on the ServiceDesk as we are having several issues with it. If not can this be added as a feature request. It appears this was also raised about 5 years ago here http://forums.manageengine.com/topic/email-address-selection with no response from the ServiceDesk team. The main issues we have are The drop down selection contains AD users and customers so the list excessively large. There is a very high risk of a technician accidentally
Changes
Hi, Currently we are experiencing an issue within the Changes category. When someone is added as an approver and clicks on Approve from the top right menu, the approver is still shown as "Pending Approval" within the Level 1 : Level Created By Workflow
Encrypting 'old' attachment (existing) files
Hi I am enabling file encryption as described here: https://pitstop.manageengine.com/portal/en/community/topic/tips-tricks-password-protected-file-attachment Noticed that it only zips the 'new' files after you enable this feature. Is there any way to
failed CIs import with Date value in CSV format
When we import a file that has date values, it fails. We also change the format of Date, But the problem remains (file attaceted) Do you have a csv sample file?
How to - Stop generating request for same tickets.
Am new to manage engine and i would like to know how to stop generating tickets for each email conversation that i already created as ticket.
Pickup and View Details Buttons in New Requests Emails
We are wondering if there is a way to get back the "Pick up" and "View Details" buttons that were including in the "new request" email that the technicians would receive. I have not found a way to add them back after upgrading SDP.
Azure AD Guest User
We're working on creating a Service Request form in SDP on-prem to make a request for Azure AD Guest users, is there a way to improve our automation so SDP can send the request to ADManager to create an Azure AD Guest user?
Unable to Login After Upgrade
Hi, None of our technicians can login after upgrading from 11105 to 14104 (followed the correct migration sequence). It says the username or password is incorrect, which is not true. Any help would be appreciated.
Variables in Reply Templates
Hi, I am customizing a response template for our environment and was lookin for an option to add the following: RequestID CreatedDate CreatedBy Are there any variables that can be used in the reply template that could populate the variables above? Or
Bug: Change Workflow and CAB members
We've noticed that when adding/removing members of a CAB, the modified member does not get the approval email if the change type is linked to a workflow. Example: New member is added to CAB, new change ticket is created, approval request is triggered
Search function doesn’t work properly on Subcategory and Items
Hi All, We’re having a issue that when a assigned ticket with filled Category wont able to use properly the search on Subcategory and Item.
Report Workstation Keyboard and Mouse Serial Number & Type
Hello, I can see from the Hardware Tab on the the Workstation asset record you can view the serial number and type of mouse and keyboard connected to that particular workstation. Therefore, is it possible to run a report which pulls up the serial number
[SDF-83722] Import Task Template
It would be nice if: Servicedesk Plus ,Allows you to import tasks Template from an Excel file.
BIOS date
Is there any possibility to query the BIOS date? I can see the date in details of an asset but I cannot find the field in the database schema.
Technician Associated Assets
How Technician just can view associated assets on Home page like requester? Now, all Technician can view all assets.
[EMS] - Moving request between instances causes loss of information
In our HR instance we have a template setup with a several resource sections. When we move the ticket to our IT instance the description field is retained, but the resource sections completely disappear. When we move the ticket back to HR the resources
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