Ideas for Improve Servicedesk plus.
We found the following deficiencies in the service desk. Inserting a comma separating zeros in numeric fields and Asset cost ,...- for example 1,000,000 Sending notification SMS to Requesters. Create Requesters Dashboard (manageengine.com) Integrating
Where to find Preventative Maintenance
I'm currently using the latest version of ManageEngine Service Desk Plus (on-site, not MSP) and I'm trying to create recurring tasks for monthly backups and things like that. In all of the PitStop posts and articles I can find the answer is to use "Preventative
Mass or Bulk update of requests
Is there a way to bulk update service request, for example i have a certain service category tickets that have blank category chosen on them, and i need to update all of them to a specific category
Login account creation confirmation, when an email receiving.
Anyone can send an email to Service Desk Plus, and this means creating login accounts for dozens of people! On the other hand, it is not possible to filter everyone as spam because the sender's email address is unpredictable. This is big problem! I Suggest
Implications of deleting a 'Site'?
Hi, We have a 'Default' site and a site with our business name. It mostly serves no purpose to us, other than duplicating all the group roles we have like: Technical Technical (Name) Processors Processors (Name) If I delete the named site, what would
service Catalogue vs service Category
Hi Team, would you please elaborate more about the difference btween service Catalogue and Service Category ? Thank yy
multi-lines barcode
How can i print two line in the barcode lable text above it and text below it. similar to the one in the picture attached ?
Problem with more than one email in 'Email ID(s) to notify'
After we updated to 14.2 Build 14200, our users are reporting that they are no longer able to add more than one email to the field 'E-mail Id(s) To Notify' in a new request. Normally they will enter an email address and put a comma and write the next
Order of Operation for Automation
Hello All, Can someone please tell me what the order of operation is between: Business Rules Triggers Request Lifecycle Aka, of these 3, which ones take priority when the automations are processing? I'm trying to determine where I set some of my rules
Can't login with LDAP users
Hi, I have an issue to login with LDAP users, it says user name and password incorrect, with all users. I can't login with my local administrator account, I get the error no primary email configured. There is any way to reset/set local administrator account?
Service Desk can not reply to Emails
The system can not reply to Emails. It gives an error in the browser like "failed to sent alert". I recently changed the incoming mail settings to OAuth Authentication type for it to work. Should I change the outbox settings in a different way? please
Update from 11306 to 11307 failed. ERROR: duplicate key value violates unique constraint "dynamictables_uk1
Updating from 11306 to anything higher results in the following error. ERROR: duplicate key value violates unique constraint "dynamictables_uk1 Portion of the updatemgrlog0 log file: Mar 7, 2023 9:25:01 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor]
How to run function with localhost
i don't know why i don't let run it, can you help me ?
how to create category subcategory and item in 14,1
I previously used version 9.3, now I downloaded 14.1 and I can't find anywhere how to enter a new category, subcategory and item
Query Report adding Asset State changes
Hi Everyone, I currently have a query that gives me Asset Name, Product Name, Current User, Asset Tag, Serial Number, Asset Tag, State, Previous State and the dates that these changes occured This is really useful at the moment for finding out how many
SDP - v14104 - Conversation mail income error
Hello, Since v14 my app started to show some issues related to incoming mails that convert in conversations for an existing Request, due to, although the app creates the conversation on the app after receive the email, I receive the attached mail that
[SD-107912] SDP v14103 Request ID column width returns to default
Hi, We have long request ID number containing 16 digits including year and sequence number like 2023000020000046. In Requests dashboard I can change any other column width and it will stays the same except Request ID. Request ID column can be changed
EWS - Problem connecting to mailbox.
Hi ALL. I have SDP11.1 Build 11122 + Exchange 2016. Several days ago i detect some mail fetch issue. I check all settings and have this message: E-mail settings saved successfully. But error occurred while trying to check connection with mail server -
Processes are parallel!
I think many ITIL processes are parallel. Although each exercise has a specific concept, they are very similar and seem parallel. Therefore, it cannot be recognized by any organization. In other words, a user operating system upgrade request can be designed
Lose focus when SDP save reply's draft
We have the identical problem discussed in another thread: https://pitstop.manageengine.com/portal/en/community/topic/focus-of-window-gets-lost-due-to-auto-save I can understand that maybe it won't be the most urgent thing to solve, yet it has been years
Masterclass 2023: Episode 2 - Design and deliver exceptional services to your hybrid workforce [Mar. 30]
Hi there, You and your IT team are invited to join us for our second episode of this year's ServiceDesk Plus masterclass series. In this episode, we will explore how service management teams can leverage ManageEngine ServiceDesk Plus to efficiently design,
Cannot change domain controller in DB
Hi, SDP was working fine but i decided to import users from another domain... stupid. I thought i will have users from two domains, wrong! Now that second domain appears in login drop-down list and the first one disappeared. So now i simply cannot login
SDP - v14103 - Schedule Backup Issue
Hello, The backup scheduling option isn't working due to the following error: I appreciate your help. Logs attached
URGENT: we have lost our entire fileAttachments\conversations folder
We had to increase the maximum attachment size yesterday from 10MB to 15MB, but we kept getting an error that the default location to save attachments was an invalid path. We needed it to go to D:\ServiceDesk\fileAttachments, but it wouldn't let us set
Question about Workflow Service Request
Hi i want to ask is there any function or tools that in workflow in service request where the approver can see the attachment in email without click the link or ticket ?
How are we view the performance of assets in servicedesk plus?
Is there a query report we can see the performance of the computers?
Custom Variables for Automation
Hello, I have a ticket queue named Visitor Request Form... In that ticket template, I have a field named 'Visitor Email' that I would like an Automation rule to send an email too upon ticket closed. Is this possible? I need that field to dynamically update
Script to update requester emails
Does anyone have a script that I can run to update emails? AD import is not updating all requester email changes hence I am looking for a script to run.
Technician Group Sender Name as variable of Reply Templates
Would it be possible to get the Sender Name of the Technician Group available as a variable inside the reply template?
Custom report with IP address
Hello, I am trying to use the wizard to get an equipment report that also includes an IP and MAC address. I do not see this as an option in the report wizard. This is what I have so far from the wizard. Any help would be much appreciated. Thank you! -----------------------------------------
mandatory attachment
Hi, in one of our service requests it's necessary to attach a file. is there any way to check attachment before submit a request? thanks a lot!
Upgrade to the latest version, ServiceDesk Plus 14200 build
Hi Team, just for your information: I've tried to upgrade my SDP to the latest version (14.200) when suddenly, the process blow out. Analysing the logs, there was a reference about a duplicate key: java.sql.BatchUpdateException: Cannot insert duplicate
Saving a draft causes formatting issues in new version 14105
Hi In the new version 14105 the formatting/spacing of our text in the bottom of our signature gets all messed up after a draft save: BEFORE DRAFT SAVE: AFTER DRAFT SAVE: Previous version did not do this.
SLA Selection criteria - limit to list?
Using 7602 is there a limit to the number of entries that can be against a particular selection criteria. I am using ITEM on one SLA that has a large number of values possible, and can't take it up higher due to other selection criteria needing the AND operator. What I am seeing is if I try to amend the list I get an error stating an SLA already exists with the name.
Project Management
How do i generate a detailed reprot for a specific project
Issue with build 14105 - Technicians cannot see reply templates
Since upgrading to the latest version our non-admin technicians are not able to see any reply templates in the dropdown despite the templates being shared with all technicians and working without issue in the past. Admins are still able to see the t
Script to Automatically Link 2 requests
Hello, I need a python script to automatically link a parent and child request together. I am aware of this: https://ui.servicedeskplus.com/APIDocs3/index.html#link-requests but I don't know how to code this in python. Does anyone have a basic script that will at least do what is in that link that I can look at? Any help with this is much appreciated.
Python script to add note
Is there a python script that can automatically add a note the first time a request is opened or edited by the technician? We want to have this, so the note can be considered first response, and we will be able to track the initial response time that way. This script would prevent the technicians from manually having to update the ticket or manually create a note. Thank you.
[SDF-94211] Auto Solution Suggestion
14.1 Build 14102 Is it possible to allow the automatic suggestion of a solution to occur within the description of an incident ticket and also within service requests? Currently the automatically suggested solutions only occur in incident requests and
Technician Scheduler - Able to customize Status other than "Out of office"
Note: using the SaaS version It seems that when the Technician Scheduler reads from Office365, the only thing it is looking for is when an event is listed as "Out of office". When if finds out of office, it marks the day as Red. I would like to have a
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