Ideas for Improve Servicedesk plus.
We found the following deficiencies in the service desk.
- Inserting a comma separating zeros in numeric fields and Asset cost ,...- for example 1,000,000
- Sending notification SMS to Requesters.
- Create Requesters Dashboard (manageengine.com)
- Integrating SDP with Cisco VOIP
- [SDF-85276]Set request status in reply automatically (manageengine.com)
- Display notifications and announcements without entering the service desk.
- [SDF-60437] Consumables and accessories (manageengine.com)
- User Asset Details (manageengine.com)
- Ability to translate default values in Roles description / Asset status / project role name / contract status etc... Currently some system default data cannot be translated or changed.
- Attaching incident and service requests to the relevant contract.
- [SDF-85276]Set request status in reply automatically (manageengine.com)
- Attaching the project to the relevant contract.
- Also Ideas for Improve Solutions module. in here