AD import - Remove old user - Feature request
Would it be possible in a future version for SD+ to automatically remove missing users from the Requestors list after running an Active Direcoty import? Most of the users in our system are college student employees who come and go on a regular basis. I run the Ad import on a regular basis, but it gets old having to sort through the list to remove old users. It shouldn't be too hard for SD+ to run a comparison of the AD import against the existing SD+ user list and maybe prompt with a list of users
How to remove old requestors and machines ?
So as time goes on my ServiceDesk is building up a list of old requestors and machines that are no longer in AD. How do I clean these out ?
Migrate to a new Active Directory domain in servicedesk
Hello everyone, I have to move our on premise servicedesk into a new Active Directory domain. The existing domains already exist in SDP,, is syncing and users can login from with their accounts. Users will be moved into the new AD domain using and their
Remove Due Date
We have some ticket types that do not have due dates. Sometimes a date is accidentally put in and needs to be deleted. How do we delete the date put in that field? I tried highlighting and deleting it but that didn't work.
Survey Report Query
Dear Support Kindly can i have the query to get Survey report with the below templet . Also including satisfaction level summery dashboaed Ticket Number Requester Name Subject Group Technician Name satisfaction level (%) Comments Survey Given
How to automatically forward received email (Ticket) with attachment once ticket is Closed
Hello, I saw previous question about the same but it was not resolved and the links provided by someone are no longer available. May I request assistance on how to forward an email (Ticket) to another email address once the ticket was assigned to a group
Template Fields for Users
Our HR Department creates the request to change job titles for existing employees. When creating the request template for the HR department to use I see the following fields available to me: Employee Name (free text field) Job Title (free text field)
[SDF-53275] Print Project
Add "Print Preview" button to project like requests, to print all milestones, tasks, worklogs, comments, associated change, associated releases, associated requests. this new feature is very useful, please add it on next release.
No Local Authentication Option
When I attempt to login as a local administrator I am not given a dropdown as shown in your YouTube video on How to reset administrator password in ServiceDesk Plus. (manageengine.com). I have run the query on our SQL DB but it has not changed anything.
Technicians not seeing all incidents
Hello, We have Technicians set up in Groups. All the Incident Templates have Requester enabled. Is there a way to keep the Technician and Templates in their groups, but allow them to be Requesters for all the incidents? Thanks.
pop up message
hi, I have the message "“Email has been sent to Direct manager for approval “ and I want SDP pop-up message showing before submitting the request to inform the request about this message, how can do it, please. BR,
Search Open Tickets for Specific User
Hallo, i am looking for a Method to quickly search for all Open Tickets for a User i can Specify in the Search. like wehn i Open an Ticket from Mr Miller, i can see on the right side of the Ticket, how many Tickets he has open. I can klick on that to
SSL Import
Our team is currently experiencing issue when attempting to import a SSL updated cert. Our CA vendor is Go Daddy. The error message we keep receiving is this Thank you for your help!
Copy request
How can a user create a copy of a request?
Upgrade to 14 Problem
When I upgrade 13000 to 14104 this Error shows on Updatemanager: "change Backup schedule password..." when I'll Login to service 13 and change the backup password, error shows" Unable to change setting...!
How to disable "Technicians reply to request" changes
Hello, With the recent changes in 14101: When a technician responds to a ticket via outlook, the response comes in to servicedesk in a way that prevents responding from other technicians. Example: Say I (a technician in Servicedesk who works as a DBA)
[SDF-104792] Using Deluge Functions on Custom Menus
Hi Team, it would be great to use deluge functions on Custom Menus, as this is the ME script language. Since you have deluge on SDP, Custom Menus never had the possibility to execute them, still needing python scripts, class files or HTML pages. Thanks.
Request ability for our Support Team to create tickets in PitStop
Hello, I am the Support Manager and I have 5 technicians that I supervise. I want them to have the ability to create tickets in PitStop. gillilal@bloomington.in.gov dehartc@bloomington.in.gov stephen.hudson@bloomington.in.gov jeremiah.junken@bloomington.in.gov
Troubleshooting SDP not starting all the way
I have been reading performance turning guides for SDP, PGSQL, and JVM to get SDP to start faster... it was taking almost 5 minutes. I got it down to under 3 minutes but now run.bat never finishes; the batch file just hangs. If I log off the ticket system
SLA to assign Technician
Hi all, Is there a way to set SLA to assign technician to created ticket? Since currently we only set the SLA for response time & resolution time only. Please assist if you have any idea on this. Thank you.
Tasks - Autofill Task Start Date from Parent Request Start Date Field
Is there any way to pull a field from a parent Request and autofill that into a Task? Example: Request Field (Start Date) autofill into Task Start Date. Thanks!
preventive maintenance tasks
after upgrading to latest version, preventive maintenance tasks have dissapeared: https://help.servicedeskplus.com/configurations/helpdesk/preventive_maintenance.html i am running version 14.1 Build 14104
Request reset on ESM instance
Hi Team, As it is possible to reset request IDs on a single instance of SDP, having more than one instance on an ESM configuration, is it possible to reset request tickets on just one of the instances?
[SDF-60386] Work Log Column
This was posted 6+ years ago and I was just wondering if there was ever a change to make worklog appear on the requests page under add/remove columns. This would greatly help me. --------------------------------------------------------------------------------------------------------------------------------
OAuth Authentication for Mail Server
Hi, I set the mail settings and click save. The Office 365 login window opens and when I want to login it redirects me to the service desk login page. 1.Step: 2.Step: also When I go to the local address "https://....../servlet/OauthServlet" the following
CVE-2022-47966
In the CVE-2022-47966 i will be advised to use Version 14.004 because 14.003 and below a affected. But in the ServicePack download area there is only 14.003 available. Since 4 days! If this is realy as important you should update the download area! ManageEngine
deleting Manufacturer
Dear Support, I need to delete one of my Manufacturer
Social Media Integration
Anyone got thoughts on how to ingrate Twitter and Facebook, and managing mentions and Facebook posts through SDP? We have been looking into new ticketing systems, some offer support for the ability to turn Twitter Mentions and Facebook post into tickets and respond to them through the ticketing system. My department handles both Desktop/Server Support and runs our Public Presence portion. It would be nice to manager all this through a single application. SDP is geared towards desktop support, where
Microsoft Teams Telephony
We use Microsoft Teams Telephony. Is there a way (like a custom script) to integrate ServiceDesk Plus with Teams Telephony? I do not see that as a feature in the Teams Integration. Thanks in advance
Include an email to be notified in xls contract registering
Hi ! It is possible to include an email to be notified and the days before the notification when registering contracts using XLS ?
Estimated effort update by custom function
Hi Team, I need to update Estimated Effort field in task based on task priority. I think it's possible using Deluge script in custom function. Can you please provide me such script?
http - https Change V. 14.1
Hello, I want to change http, I chose https mode and changed port number 'x' to '443', restarted the service but https' is not happening. How can I do https? Vers:14.1
Config Oath - Get Update V 13012
I need the latest version available with basic email authentication (I think it's v13012), I'm trying to set up Oauth on my current version (v13011) but can't. I have been getting errors with the Connector URL. We have seen the setup videos (https://www.youtube.com/watch?v=cwTpeIrflkQ&t=11s)
Migrate Incident/ServiceRequest-specific field to Common Field without Data Loss
We have fields that need to go from a request type-specific field to a common field, but we must keep the data for the existing requests intact. Does anyone have a methodology for doing this? Thanks, Adam
List all available assets in purchase order (regardless selected vendor)
Hi, Yesterday, while making a new purchase order, I've discovered that in order to use an existing asset in PO, a vendor needs to be assigned to it first (as well as price, tax and other attributes), otherwise it does not appear in the products and product type drop down boxes in PO To do that, you will have to leave the PO each time you want to use an asset , not previously associated with the vendor selected in the PO(which deletes the PO and you have to start over from scratch), locate this item
Litigation Hold for Tickets
We have received a litigation hold that includes all tickets for a user. Is there a way to export the full details of every ticket for this user including attachments? If not is there a way to bulk print all a user’s tickets (to PDF)? Also, how does one
How to limit our technian to re-assign tickets to other technicians?
Hello, If we uncheck 'Assigning Technician' in Advanced permission, the technician cannot pick up the tickets. Is there a way only grant pick-up ticket permission? Thank you, Paul
How to list the Approvers employee name instead of the user role?
Hello, Please see the attached screenshot. I can't find an option to list the employee's name in the Approver list. Thank you, Paul
Script Duplicating Users Name in Subject
Hello, I’m using the following script: // Get the value from the custom Employee Name field var name = $CS.getValue("ServiceReq_User_UDF_CHAR1"); // Get the value from the subject field var subject = $CS.getValue("SUBJECT"); // Now append the name value
Could not find valid certification path to requested target
Hi I'm trying to configure mail fetching using TLS & Port 993 but I keep getting this error. "FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate." All searches point to using a file called gencert but cannot find any working link. http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html Could anyone please help, thanks. This is a new installation on Server 2012
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