Custom Field dynamic values
We are looking to automate user creation using servicedesk pro. We will have a request template for new hires that will be processed using the API's. Is there a way to make a custom field that will display all existing users departments? Or is there a way with the api to add and remove custom field values? I know i could do this directly in the database but for compatibility reasons I am only preforming read operations to get a list of Tickets that match the criteria to be processed.
Restored Data but localhost:8080 cant be reached.
I have run run.bat after a restore. Now the portal isnt accessible. I disabled virus protection, added 8080 on the firewall inbound rules. Same result. Why isnt it accessible?
Change 'Created By' Field Based on Template
Is there a way through business rules or with a script that we can change the 'Created By' field based on the template? I see that through Business Rules I can set 'Template' as a criteria and select 'Field Update' as the action, but the 'Created By'
Conversation body not displayed after database migration (From MSSQL to Postgres)
Hi, We've just completed a migration of two instances of SDP from our datacenter to AWS. In that process we update both installations from version 9.4 to 14.2 and in one of them, the database was migrated from MsSQL to PostgreSQL. Just in that instance
version 14105 - reply templates missing for some users?
Hi Some of my technicians are reporting that reply templates are all gone (not in the drop down):
Ctrl+Enter Sends Reply
Hello, I think it would be a convenient feature to use Ctrl+Enter to send replies within the helpdesk application, like how Outlook uses it to send emails.
Linking assets to a particular desk number
I have a client that I work with who uses ManageEngine ServiceDesk Plus (server) and would like to use the asset management functionality but include the ability to specify a desk number where the assets are held. All of the desks are hot desks, so the
Python script to download all attachments?
Hi, does anyone have a script that lets a user download all of the attachments on a ticket? We have quite a few tickets with 5-10 attachments, and it's quite labourious for a user to download each one. qty = 0 for Attachment in AttachmentList: Name =
All new request notifications are sent from the main mailbox
Hello! After upgrading from 13010 to 14103, new ticket creation notifications are sent exclusively from the main mailbox. In this case, the answers are already sent from the correct mailbox. Mail config, support@contoso.com main mailbox account, site@contoso.com
Custom Font does not set in ESM Directory!
Custom Font does not set in ESM Directory!
Set Default Fonts for all
Set and force Default Fonts for all users.
Correctly handle email forwarded tickets
I often get people emailing me directly, which the forward to the helpdesk. It could save me some time if SD+ had an option to detect forwarded emails and strip out the original sender and make then the requestor.
Migration From Microsoft Windows 2016 Server to Linux Ubuntu 20.04 Server.
I need detailed instructions on this migration.
Assign template to request based on incoming email subject
I'd like to assign an incident template to a request based on the subject of the incoming email. Is that possible?
Request module renamed to Tickets
One of my small frustrations with ServiceDesk Plus is that both Requests and Incidents are placed under the Requests module by default. My preference would be to rename the module to Tickets as a better reflection of its purpose. I noticed just today
How to Generate Report in list of Workstations Detected in SDP Asset Management
Please help on how to generate this following information using query in SDP Asset Management. Name Product Type Model Operating System IP Address Asset State User Department Agent Version Logged On User Last Contact Time Agent Installed Time Last Logged
Work Log Field Editing
Is there a way to remove or edit the fields that come up in the work log? We do not need the time taken, start time, end time, other cost, total cost, cost per hour, or owner cost. All we really need is the owner and description fields.
Give technicians access to some reports.
Good day all. I would like to give my fellow technicians access to some reports, but adjusting that from the main role configuration gives them access to all of them or none at all. Is there way to limit the reports they can see? If I enable the access
Request Timer action - Custom Trigger
Hi everyone, I'm currently trying to set up some automation in ServiceDesk to send notification reminders every 15 minutes. I have set up a request Timer action to trigger the notification, but I am only seeing email notification possibilities and it
Service Desk Custom Report - Export to CSV missing data
Hello, I have a custom report that I frequently export to CSV for easy manipulation & data analysis. I've run & exported this report many times. Today, when I ran/exported it, the CSV is missing data. The SD report returned 1775 tickets/records, whereas
ServiceDesk Report
I am looking for a query that will show me all workstations with installed software where the software name is "ManageEngine Endpoint Central" or "ManageEngine Desktop Central" and the last time that the workstation checked in. I believe that is "Last
Disable Approvals Tab for a technician on a template
Hi, I have this Template, And I need to write custom script to disable this user from sending approval for this template: what can I do here please
Sorting requests by the time of assignment to the technician and group
Hi, I want to sort requests by the time of assignment to the technician and group, but there is no column called the assignment time in the list of requests. What should I do? Thank you for providing this column in the next update. Best Regards
Assets location (floor plan)
I'm wondering how you guys do the management of the assets location. Is there an easy way to integrate a floor map in Servicedesk Plus? Or should I use Microsoft Visio and give each location an unique identifier and use that code in Servicedesk Plus. It's not the most friendly way to manage it. Can you create a link to a file on an asset? Perhaps than I could link to the Visio file and open that instantly to see what the location identifier is. Or does anyone else have a good solution for this?
Query for assets
Hello, I am looking for a query report, where I can check history of assigned users of all IT and Non-IT assets. Something like that: name | product type | previous assigned user | date of assignment change | assigned user Build : 14103 DB: PGSQL Thanks
Permanantly remove users from database
I have noticed that when you delete a user from the frontend, the details remain in the database. Is there any way to 'purge' the database of these users? I have tried to search, but the forum search function is shafted :roll:
How to Spool Reports On-hold On the Service Desk
Dear Teams, Kindly help to assist. How do I spool reports on hold only from the service desk.
How can I get Bios date in custom report
I want to get this details in report. please guide me.
Best practice for worklog time?
My company is brand new to ManageEngine and I wanted to know what some here would consider a best practice for the time keeping for worklog for issues/problems/projects. Situation 2 engineers troubleshoot an issue and resolve it. Total time spent is 2
[SDF-66935] Continual Service Improvement Module in SDP
Hi, Is there a plan to add continual service improvement (CI) module within SDP? This module can have these; 1- CI Analysis a) Releated Objectives b) Benefits c) Efforts d) Costs e) Risks 2- CI Evaluation (Auto Calculation) (If the scoring result is below
Can't assign request
SDP 14105 updated, rebooted, but nothing seems can be solve this annoying problem. Some tickets can't be assigned correctly. I can compile all informations of the ticket but when I select a technician to assign that request, SDP confirms the operation
Turn off the 'Try our advanced features' promo
Does anyone know a way to switch off the 'Try our advanced features' window in the admin console of SDP? We've tried those features previously and don't need them so the constant reappearing reminder is somewhat annoying whenever you enter the admin portal.
Technician is missing from drop down list
I have created a new technician. The technician can sign in and view tickets; however, he is unable to see himself as an available technician to be assigned to a ticket.
How to move an employee's computer to the specified OU
MY SDP version :14101 Domain Server:MS Server 2019 SDP has a good relationship between users and assets,but one that is missing that we would use is the action of moving the computer to a difference AD Organisational Unit. I have such a scene When an
User is Unable To Receive Mails Via Service Desk
Good Day Team, I am a service desk operator and i make use of SDP version 14.1 A user does not receive emails sent via the SD portal. This issue has been there even before SD was upgraded to version 14.1 Please how can this be rectified?
$ variable not available on custom Resolution Template
I need to add variables into custom Resolution Templates, but the option is not available like e.g. with the Reply Template screen (nor does not show when I type $ like on the default Resolution Email Template) Is there a way to add or activate it for the custom Resolution Template? Thank you. V 9.4 Build 9424
Records per page - can I change this from 100 to 200?
HI Is it possible to change this from 100 to 200?
[SDF-99501] Asset state string translation
How can I translate into the Russian language Asset state string like "In Use", "In Store" and so on?
[Analytics Plus e-book] Are you losing money on your IT?
Hey there, Are you unknowingly losing money on inefficient IT operations? As organizations fortify themselves against a looming economic downturn, removing costly inefficiencies in IT operations is critical. Read our e-book to uncover and overcome various
Script to duplicate a ticket?
Hi, does anyone know how to script duplicating a ticket? Right now, I'm just using Python to read all the ticket details to a list of variables and creating a new ticket with those variables, but it's very cumbersome when I need to update anything. Surely
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