Hello, I am looking to automate some aspects of our ticketing system utilizing Python and interacting with the service desk + API. I am interacting with an on premise Service desk server in case it matters. I have found very little resources online pertaining to any 3rd party custom integrations utilizing the API and would like to see if anyone here can help answer my question, and current documentation that I can find is not very helpful.
The main functionality I am looking for is retrieving a list of tickets open for a specific group in SD+, retrieving the ticket details for each ticket, and posting notes on individual tickets.
If anyone could provide examples in python carrying out these functions or similar functionality that would be extremely helpful. If any clarifying information is required, I would be more than happy to supply it.