Assign requests of the users of a site to their own technicians
How can the requests of the users of a site be assigned to the technicians of that site?
Please consider this scenario:
a Company have 50 sites
Site A have 10 users and 1 technician (John)
Site B have 5 users and 1 technician (Kim)
and...up to the end
Site Z
---
How it possible assign all Site A tickets to (John) easily?
and assign all Site B tickets to (Kim) and...up to the end?
Like Case Select on programming
CASEWHEN SITE A THEN John
WHEN SITE B THEN Kim
WHEN conditionN THEN resultN
...
ELSE result
ELSE result
END;: