Hello
When I'm setting up a Task Template, I'm looking for a way to set the scheduled end date within the task so that I won't have to manually set it for each task launched.
Use Case:
There are 5 Service Request templates that I'm setting up. Each has a different amount of time to acknowledge and/or respond. Due to our org structure, each request also requires that up to 7 tasks be automatically launched within the request to separate managers.
e.g.
Service Request: General Announcement
- Requires Acknowledgement only - within 2 days
- Launches 7 tasks for each manager to acknowledge
- Each manager must acknowledge before Service Request can be completed
- Each manager has 2 days to acknowledge
Service Request: Procedural Change
- Requires Update of written procedures and implementation - within 4 days
- Launches up to 7 tasks - one for each applicable manager to complete
- Each manager must acknowledge before Service Request can be completed
- Each manager has 4 days to acknowledge
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I have task templates to match each service request.
I'd like to have the task templates set to have a Scheduled End Date automatically so that each manager's task automatically matches the expectations in the Service Requests, e.g. General Announcement tasks have an automatic scheduled end date of 2 days; Procedural Change tasks should have an automatic scheduled end date of 4 days.
Is this possible? I've not been able to find any way of accomplishing this yet.