[SD-102314] URGENT : Upgraded to 13008 but now everyone (Techs & Users) unable to login !!!!!!!!!!!!!!!

[SD-102314] URGENT : Upgraded to 13008 but now everyone (Techs & Users) unable to login !!!!!!!!!!!!!!!

Hi All -

We upgraded to the lastest SDP version and now no technician or users can login.  I've attached the server log here.   It's claiming incorrect username and/or password but it's simply not true.  Does anyone have any ideas?

I also see many *.lck files in the log directory. 



[08:56:54:690]|[07-31-2022]|[SYSERR]|[INFO]|[79]: at java.lang.Thread.run(Thread.java:748)|
[08:56:54:690]|[07-31-2022]|[SYSERR]|[INFO]|[79]: Caused by: java.lang.Throwable: javax.security.auth.login.FailedLoginException: Invalid Password|
[08:56:54:690]|[07-31-2022]|[SYSERR]|[INFO]|[79]: at com.adventnet.servicedesk.authentication.internal.RememberMeLoginModule.authenticate(RememberMeLoginModule.java:165)|
[08:56:54:690]|[07-31-2022]|[SYSERR]|[INFO]|[79]: ... 35 more|
[08:56:54:690]|[07-31-2022]|[SYSERR]|[INFO]|[79]: Caused by: javax.security.auth.login.FailedLoginException: Invalid Password|
[08:56:54:690]|[07-31-2022]|[SYSERR]|[INFO]|[79]: at com.adventnet.servicedesk.authentication.internal.RememberMeLoginModule.authenticate(RememberMeLoginModule.java:140)|
[08:56:54:690]|[07-31-2022]|[SYSERR]|[INFO]|[79]: ... 35 more|
[08:56:54:690]|[07-31-2022]|[com.adventnet.authentication.internal.PAMImpl]|[INFO]|[79]: LoginException occured for user : administrator with msg : Couldn't send login result via callbacks|
[08:56:54:690]|[07-31-2022]|[com.manageengine.mdh.MDHFilter]|[INFO]|[79]: PORTALID : null|
[08:56:54:690]|[07-31-2022]|[com.adventnet.servicedesk.util.RememberMeUtil]|[INFO]|[79]: inside of ---> getCookieValue from RememberMeUtil, cookieName : _rem;|
[08:56:54:690]|[07-31-2022]|[com.adventnet.servicedesk.filter.EncodingFilter]|[INFO]|[79]: EncodingFilter called |
[08:56:54:690]|[07-31-2022]|[com.adventnet.servicedesk.setup.util.LDAPUtil]|[INFO]|[79]: IsLDAPAuthentication Result : false|
[08:56:54:690]|[07-31-2022]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[INFO]|[79]: serverInfoFilePath is calling C:\ManageEngine\ServiceDesk\bin\..\conf\ServerInfo.properties|
[08:56:54:690]|[07-31-2022]|[com.adventnet.servicedesk.util.RememberMeUtil]|[INFO]|[79]: inside of ---> getCookieValue from RememberMeUtil, cookieName : febbc30d;|
[08:56:54:690]|[07-31-2022]|[com.adventnet.servicedesk.util.RememberMeUtil]|[INFO]|[79]: inside of ---> ###removeRememberMeDetails from RememberMeUtil, febbc30d cookieValue : null;|
[08:56:54:690]|[07-31-2022]|[com.adventnet.servicedesk.util.RememberMeUtil]|[INFO]|[79]: inside of ---> getCookieValue from RememberMeUtil, cookieName : username;|
[08:56:54:690]|[07-31-2022]|[SYSOUT]|[INFO]|[79]: #####Login.jsp -----> loginError : true|
[08:56:54:760]|[07-31-2022]|[com.manageengine.mdh.MDHSettings]|[INFO]|[75]: Service desk instance ID not found in Cookie|
[08:56:54:760]|[07-31-2022]|[com.manageengine.mdh.MDHFilter]|[INFO]|[75]: PORTALID : 1|
[08:56:54:760]|[07-31-2022]|[com.manageengine.servicedesk.filter]|[INFO]|[75]: SdpSecurityFilter called |
[08:56:54:760]|[07-31-2022]|[com.manageengine.servicedesk.filter]|[INFO]|[75]: RequestURI::::::: /login/Login.html|
[08:56:54:760]|[07-31-2022]|[com.manageengine.servicedesk.filter]|[INFO]|[75]: urlRule::::::: URLRule ::  path = "^\S+$"  urlInRegex  = "true"|
[08:56:54:760]|[07-31-2022]|[com.manageengine.servicedesk.filter]|[INFO]|[75]: actionParamValue::::::: null|
[08:56:54:760]|[07-31-2022]|[com.manageengine.servicedesk.filter]|[INFO]|[75]: actionRule::::::: ActionRule ::  Path : "^\S+$" method :"GET"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "" dynamicParams : "false" api : "false" isc : "false" authentication : "null" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam  : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|
[08:56:54:768]|[07-31-2022]|[com.manageengine.servicedesk.sdpapi.util.SDPAPIUtil]|[INFO]|[75]: Technician key is null or empty. Unable to authenticate.|
[08:56:54:768]|[07-31-2022]|[com.adventnet.servicedesk.filter.EncodingFilter]|[INFO]|[75]: EncodingFilter called |
[08:56:57:612]|[07-31-2022]|[com.manageengine.servicedesk.notification.realtimenotification.ExpiredMessagesDeleteThread]|[INFO]|[60]: Deleted 0 chat messages at1659272217612|

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