Cannot Convert Postgresql to MSSQL
I have followed these instructions, and cannot convert my Postgresql to MSSQL: https://forums.manageengine.com/topic/migrate-postgresql-to-ms-sql At step 6, i get this: "Are you restoring this data in Production Build" I click yes, and it fails. I've attached the restore log file. Any ideas?
9107 Migrating from Windows Server 2003R2 to Windows Server 2012R2
Hello! I had ME SDP 9107 (32bit) (PostgreSQL version) runned on the Windows Server 2003R2 SP2 x64 server.The server broke, but the backup stayed. I tried to restore backup on a new Windows Server 2012R2 server with no result... Restoring was stop at once after the beginning. I tried 32 and 64 version of ME SDP 9107. Then I tried to install ME SDP 9107 on a VM with Windows 7 (32bit) and the backup restored successful without problems. Is there any restrictions for a migration from an old Windows
Error when running changedb.bat for an additional Service Desk server.
We have several Service Desk servers that we run that are all independent of each other but all point to one MSSQL database. I have set several up and have not come across this issue before. When setting up a new one today, when I get to the part to run the changedb.bat script and I input all of the correct settings, run a test and the test connection works just fine. I go to click save and this error comes up, "You cannot configure this database server because the database server is compatible
Can't Delete Duplicate Technician
I have a duplicate technician that I am trying to remove but I when I try and execute the command it doesn't work I have this message show up when I try and execute the command. delete from helpdeskcrew where technicianid=7527; Msg 208, Level 16, State 1, Line 1 Invalid object name 'helpdeskcrew'. What am I doing wrong? Any help will be appreciated
AD SSO
I have active directory setup. Single domain. Users Imported. Computer account created and password set on it. I've done all changes to IE to trusted sites and have changed User Authentication to Automatic Logon with current user name and password. I've tried settings under Local Intranet and Trusted Sites. When going to SDP it won't automatically logon users. It goes to logon screen. I'm not seeing any errors. What could be causing it to not automatically logon? Thanks...Jonathan
Jump to Desktop Central
After applying build 9109, the Jump To Desktop Central integration doesn't work. it just brings me back to SDP.
Deleting a copy of a service template
I recently created a new service template and made a copy of that template. I cannot locate the template with my admin account to delete it since it is no longer needed. I can see the template with my test account that is a basic user, but not my admin account which should be able to see everything. Any ideas on how to find this so I can delete it?
SPAM FILTERS
As soon as I use more than one name with the "sender is not contain" filter, all incoming mails are droppped. If i use only one, it works. I have free edition.
Logfile for Active Directory Import
is there any logfile available for active Directory Import? We have Problems to Import some users, but cant find the issue. Thank you.
Blank Subjects
It seems Service Desk is randomly removing subjects from messages / tickets and just leaving the ticket number. Has anyone else experienced this behaviour? Thanks
Ad Import
Hi Some user of AD don,t import to client. I try to adjust de AD information but doesn't wornking. The error in the event log shows"java.lang.NullPointerException". Anyone can helpme? Regars.
ManageEngine ServiceDesk SQL Migration - Lost Search Functionality
Hey guys, Recently I migrated our ManageEngine ServiceDesk application from Server 2003 to Server 2012. Included in this migration was a SQL server update. Everything went smoothly however since the update, ServiceDesk won't search for requests that were logged prior to the migration date. Is there a way to reindex this search feature? Regards, Craig.
Technicians tab is taking too long to open
Hello, We installed ManageEngine ServiceDesk Plus 3 years ago and everything went well until three months ago we faced a crash for the software and the backup didn't go well as we expected, but we were lucky to have an SQL Guru who manage to rebuild the system from the SQL it self, but after a while we noticed that when we want to edit, add or delete any technician it will take long long long time to open the technicians tab. we use to have 75 technicians and recently we increased the number to 85.
Initial Administrator password incorrect
Hi, I have just installed ServiceDesk Plus to try before we buy (we are looking to move from another product to something better) but after install I cannot log in using the default administrator password shown on the site (username: administrator, password: administrator) - I get the error "Username or Password is Incorrect X". I have not set anything as the admin password during setup. The same is true for the "Guest" account (username: Guest, Password: guest"). Is this a known issue? I've searched
Assessing Site is being used by a module. Hence cannot delete it.
I need to change my sites after a AD Import which had teh site field filled in with department names unfortunately several items were associated with teh department names under sites.. jhow do I correct this
Fix app icon function
How do you repair the icons? At this point the icons do nothing, but sit there. Clicking on them opens an admin prompt window and then nothing. I have to go through the command prompt to get the app to launch.
Login page - failed login
Why does the javascript for the error message after a unsuccessful login fail to load after following the user guide to customize the login page? How can it be repaired?
Scanning endpoint
trying to kick off scans of endpoints and seeing "Unknown Error Occurred." also is there a way to associated endpoints to select probes? they are already associated with the right sites
Asset icons inconsistent
We have Desktop Central and ServiceDesk Plus linked together. We are seeing that some computers have the Windows icon, while other have the computer icon. After further investigation, it looks like the Windows icon have "Microsoft Windows 7 Enterprise" listed while the computer icons have "microsoft windows 7 Enterprise" listed in the OS field of the respective Asset. Somehow it is bringing the OS with all lower case therefor, not recognizing the OS appropriately. Again, both assets are brought
Microsoft Edge Browser - Cost Center
Adding Cost Centers does not work in the Edge Browser Also cannot publish to the forum using Edge Browser (Chrome works fine) So far most stuff that I have used seems to work with the Edge browser with the exception of any "java" based launchers (which is expected since you cannot have plugins in edge).
Request Resolutions - Not Sending Email
Since updating to 9.1 Build 9107, ServiceDesk is not sending an email to the requester as configured when resolving a request. The resolution itself is also not added to the conversation list as it did in the past - even with the "All Conversations" option selected; however, the resolution is saved to the request under the "Resolution" tab as expected. I've tried unchecking/re-checking the notification options and restarting the server as that was mentioned in a post with a similar issue. Unfortunately,
Requests could not be found under My Groups
Hello, My question is why the requests could not be found in the groups of My Groups. For example,I'm assigned to the Support Group "SAP Department" (hence, the group with this name could be found in the request filter list). I could have the listing of request in the groups which are provided by SDP. But there's nothing in the group of SAP Department. Refer to the screenshot. Would you let me know how to solve it or what I'm missing? The version of our SDP is 9.1 Build 9107. Thanks Oliver
Missing service template
Hi, We added a service template to our service catalog and after saving it we can't find it. We tried to create another one and save it but SDP says that there already is a template with that name. How can I locate the template and make it visible?
Cant start servicedesk plus webconsole
Hi After importing a new certificate in the keystore , servicedesk web console cant start. Any Idea for resolve that issue? Regards
"Exception while checking server status.Connection refused: connect|" after restoring
Hello, ServiceDesk don't start correctly after restoring a backup to a new server. If i try to start the app with the shortcut at the desktop so I can see the splash screen, the starting progress stops working at "Application Layer Started". I get the following error in the serverout0 log. "[10:23:31:195]|[09-07-2015]|[SDPStartupUtil]|[INFO]|[14]|: Exception while checking server status.Connection refused: connect|" Build no. is 9107 on both servers. Thank you. Regards, Daniel
Auto-Completion of Requester doesn't work properly
Hi, we're using ServiceDesk Plus 9.0/9041 and have some trouble with the auto-completion of the requester while opening up a new incident. We synchronize our users from an Active-Directory. Most of the user-objects are working fine. We select the name an additional information, such as e-mail, department or site will be filled in automatic. With some users, it seems all users from one specific department, the auto-completion fails and the incident is opend up with the name of the requester only.
Field and Form rules are not working on the default incident template
Field and Form rules are not working on the default incident template. I have tried to implement this rule on Customised template and it worked, however, the same rule doesn't work with the default template. Request you to please provide a solution
Problem updating the assetState of an asset using the servlet API
Hi, I'm having trouble assigning an assetState to the servers registered in Assets in ServiceDesk. I'm using the following URL (I also tried posting the values using form input fields): http://server:port/servlets/AssetServlet?username=hidden&password=********&AssetState=In%20Use&operation=updateasset&assetName=myserver.domain.local&assetType=Server&model=Unknown%20Server It seems that fields that are not bound to a drop-down list are getting populated fine via Servlet API, but assetState is a
High CPU usage and slow performance after any change.
I'm unable to make any change to my server or manage engine service desk install without a jre service pegging out the cpu at 100%. No amount of rebooting or restarting the service will fix it. If I update and add a sp install to the service desk it causes it, if I change a config file in tomcat (to fix logjam error in chrome) it causes it, if I install linux updates it cause it. The only way to fix it is to roll back to an earlier checkpoint of the VM.
Fetching emails with blank subject line
I have noticed that if a requester sends an email with no subject line, ServiceDesk Plus creates the subject "Not Provided" when it fetches the email. As this may be confusing when we reply to the requester, I wanted to change it to "Subject left blank". So, I created a Request Template with this in the subject, and then created a business rule saying to use that template whenever a subject line is blank. When I try to save the business rule, I get the error in the attached. Is the rule having trouble
The "Forward Solution" Feature in SDP
Hello, We are trialling ManageEngine SDP and we have come to notice that when a user forwards a solution to another person, the email appears to be from the 'Reply-To' address configured in the Outgoing mail settings. The content of the solution in the 'Forward Solution' window is completely editable, meaning anyone with the lowest permissions (SD Guest) can use this platform to remove the solution from the email body and send any email appearing to be SDP Pro, or in our case, we make SDP Pro appear
Cannot start Service Desk
After a Java update on the server running Servicedesk, the wrapper.exe is giving this error in logs and the service will not start. Any help would be appreciated. STATUS | wrapper | 2015/09/01 13:13:57 | --> Wrapper Started as Service STATUS | wrapper | 2015/09/01 13:13:57 | Java Service Wrapper Professional Edition 32-bit 3.5.15 STATUS | wrapper | 2015/09/01 13:13:57 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2015/09/01 13:13:57 | http://wrapper.tanukisoftware.com
application format
the appointment of an application for a specialist formatting lost body applications or missing spaces in the text as an example: received a letter of application to SD SELECT [project_Code1C] + '-' + [r].[id] [Report_ID] , [pr].[project_Code1C] [Project_code] , [r].[Name] [Name] , [rai].[workTypeName] [WorkType] , [rai].[typeReportName] [TypeReport] , [obj].[codeValue]
Change Status notifications
Hey, Yesterday we upgraded to the newest version of servicedesk+. When I set a Change to close - completed I get a status notification. As seen in the screenshot below it will not show everything. I use Google Chrome as browser. kind regards, Jordi van oosterbosch
Java eating up memory
We have recently updated to the latest version of manage engine service desk plus and not anytime it is running the java takes up all the memory and we can't even log into the server. Are there java settings that need to be done?
Integration with AD
Integration with AD is not working. I was able to import all user from my domain but once I try to log in and choose the domain, it is not working. Any idea?
Java eating up memory
We are running the latest version of java and the latest version of manage engine service desk plus Build 9.1 version 9106 The java memory usage just continues to grow. However if I shutdown the service desk it completely goes away.
Longtodate
I am trying to run this query in Sql Server and it is trough me an error saying 'longtodate' is not a recognized built-in function name.' Can you please me out in fixing this . SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",cd.CATEGORYNAME "Category",wo.TITLE "Subject",ti.FIRST_NAME "Technician",pd.PRIORITYNAME "Priority",std.STATUSNAME "Request Status",std.ISPENDING "Pending Status",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.COMPLETEDTIME) "Completed Time",wo.TIMESPENTONREQ
Service Desk Plus does not start after migrating db to MySql
Ubuntu 14.04.03 & MySQL 5.1.50 Service Desk fails with message error:Failed to start the server. Please refer logs for more details On Postgress worked and we were able to log as administrators... No logs seem to have been written Please advise!
Send Notification Failed
Dears, Please help me with the issue I face while trying to reply or forward requests and please note that scheduled reports are working normally. Thanks a lot
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