Group does not receive email alert when there's a reply to a request
Hello.
We are not receiving emails when a request in the group is updated. An email is sent when a request in the group is created but not when a client reply to the request.
Both "Send notification to group technician(s) when a new request is added to this group" and "Send notification to group technician(s) when a request in this group is updated." are enabled, as you can see from the screen shot.
Do we need to manually assign the ticket to a technician in order to receive alerts of replys?
Thanks in advance for your help.
We are not receiving emails when a request in the group is updated. An email is sent when a request in the group is created but not when a client reply to the request.
Both "Send notification to group technician(s) when a new request is added to this group" and "Send notification to group technician(s) when a request in this group is updated." are enabled, as you can see from the screen shot.
Do we need to manually assign the ticket to a technician in order to receive alerts of replys?
Thanks in advance for your help.