I have just installed ServiceDesk Plus to try before we buy (we are looking to move from another product to something better) but after install I cannot log in using the default administrator password shown on the site (username: administrator, password: administrator) - I get the error "Username or Password is Incorrect X". I have not set anything as the admin password during setup. The same is true for the "Guest" account (username: Guest, Password: guest").

Is this a known issue? I've searched the forum but cannot find anything other than going into the database. Does anyone know the initial Administrator password so we can log into our trial? (It is not a personalised trial...)

Kind Regards,

Alex