When going to reporting and running the report "Request Time spent Reports by technician", I get the error that no data is available.  I now have hundreds of tickets in the system and have tried changing the data and running with different technician/users with no luck.

I modified the wage for technicians to $1.00 where it was previously 0.00.  Still did not work.  This report would be important for me to determine what staff need additional training at.  

Do I have some setting wrong or is there a different report that will tell me how long my staff is spending on a specific ticket or category?