Hello Support,

I have got a question about the Rules for Forms and fields.

What i want too do is based on the site i select the priority (Low / medium / High / Next Business day) is set too an specific priority by default so that in the back ground the SLA agreement rule can start do his work.

As we have many customers with different SLA agreements i want too automate this as much as possible for the servicedesk.

But no matter what rule i make, nothing happens (not at loading form / change field / or send form)

What i did is set condition too site = "Customer"

Action = run script.

In the script i use the example as it is given $CS.setText ("PRIORITY", "Next Business day");

Do i need more for this script too make it work or is there something else that needs too be done?

Version used is the most recent build 9107.

Thanks for any advise in advance.