Login page - failed login
Why does the javascript for the error message after a unsuccessful login fail to load after following the user guide to customize the login page? How can it be repaired?
Scanning endpoint
trying to kick off scans of endpoints and seeing "Unknown Error Occurred." also is there a way to associated endpoints to select probes? they are already associated with the right sites
Asset icons inconsistent
We have Desktop Central and ServiceDesk Plus linked together. We are seeing that some computers have the Windows icon, while other have the computer icon. After further investigation, it looks like the Windows icon have "Microsoft Windows 7 Enterprise" listed while the computer icons have "microsoft windows 7 Enterprise" listed in the OS field of the respective Asset. Somehow it is bringing the OS with all lower case therefor, not recognizing the OS appropriately. Again, both assets are brought
Microsoft Edge Browser - Cost Center
Adding Cost Centers does not work in the Edge Browser Also cannot publish to the forum using Edge Browser (Chrome works fine) So far most stuff that I have used seems to work with the Edge browser with the exception of any "java" based launchers (which is expected since you cannot have plugins in edge).
Request Resolutions - Not Sending Email
Since updating to 9.1 Build 9107, ServiceDesk is not sending an email to the requester as configured when resolving a request. The resolution itself is also not added to the conversation list as it did in the past - even with the "All Conversations" option selected; however, the resolution is saved to the request under the "Resolution" tab as expected. I've tried unchecking/re-checking the notification options and restarting the server as that was mentioned in a post with a similar issue. Unfortunately,
Requests could not be found under My Groups
Hello, My question is why the requests could not be found in the groups of My Groups. For example,I'm assigned to the Support Group "SAP Department" (hence, the group with this name could be found in the request filter list). I could have the listing of request in the groups which are provided by SDP. But there's nothing in the group of SAP Department. Refer to the screenshot. Would you let me know how to solve it or what I'm missing? The version of our SDP is 9.1 Build 9107. Thanks Oliver
Missing service template
Hi, We added a service template to our service catalog and after saving it we can't find it. We tried to create another one and save it but SDP says that there already is a template with that name. How can I locate the template and make it visible?
Cant start servicedesk plus webconsole
Hi After importing a new certificate in the keystore , servicedesk web console cant start. Any Idea for resolve that issue? Regards
"Exception while checking server status.Connection refused: connect|" after restoring
Hello, ServiceDesk don't start correctly after restoring a backup to a new server. If i try to start the app with the shortcut at the desktop so I can see the splash screen, the starting progress stops working at "Application Layer Started". I get the following error in the serverout0 log. "[10:23:31:195]|[09-07-2015]|[SDPStartupUtil]|[INFO]|[14]|: Exception while checking server status.Connection refused: connect|" Build no. is 9107 on both servers. Thank you. Regards, Daniel
Auto-Completion of Requester doesn't work properly
Hi, we're using ServiceDesk Plus 9.0/9041 and have some trouble with the auto-completion of the requester while opening up a new incident. We synchronize our users from an Active-Directory. Most of the user-objects are working fine. We select the name an additional information, such as e-mail, department or site will be filled in automatic. With some users, it seems all users from one specific department, the auto-completion fails and the incident is opend up with the name of the requester only.
Field and Form rules are not working on the default incident template
Field and Form rules are not working on the default incident template. I have tried to implement this rule on Customised template and it worked, however, the same rule doesn't work with the default template. Request you to please provide a solution
Problem updating the assetState of an asset using the servlet API
Hi, I'm having trouble assigning an assetState to the servers registered in Assets in ServiceDesk. I'm using the following URL (I also tried posting the values using form input fields): http://server:port/servlets/AssetServlet?username=hidden&password=********&AssetState=In%20Use&operation=updateasset&assetName=myserver.domain.local&assetType=Server&model=Unknown%20Server It seems that fields that are not bound to a drop-down list are getting populated fine via Servlet API, but assetState is a
High CPU usage and slow performance after any change.
I'm unable to make any change to my server or manage engine service desk install without a jre service pegging out the cpu at 100%. No amount of rebooting or restarting the service will fix it. If I update and add a sp install to the service desk it causes it, if I change a config file in tomcat (to fix logjam error in chrome) it causes it, if I install linux updates it cause it. The only way to fix it is to roll back to an earlier checkpoint of the VM.
Fetching emails with blank subject line
I have noticed that if a requester sends an email with no subject line, ServiceDesk Plus creates the subject "Not Provided" when it fetches the email. As this may be confusing when we reply to the requester, I wanted to change it to "Subject left blank". So, I created a Request Template with this in the subject, and then created a business rule saying to use that template whenever a subject line is blank. When I try to save the business rule, I get the error in the attached. Is the rule having trouble
The "Forward Solution" Feature in SDP
Hello, We are trialling ManageEngine SDP and we have come to notice that when a user forwards a solution to another person, the email appears to be from the 'Reply-To' address configured in the Outgoing mail settings. The content of the solution in the 'Forward Solution' window is completely editable, meaning anyone with the lowest permissions (SD Guest) can use this platform to remove the solution from the email body and send any email appearing to be SDP Pro, or in our case, we make SDP Pro appear
Cannot start Service Desk
After a Java update on the server running Servicedesk, the wrapper.exe is giving this error in logs and the service will not start. Any help would be appreciated. STATUS | wrapper | 2015/09/01 13:13:57 | --> Wrapper Started as Service STATUS | wrapper | 2015/09/01 13:13:57 | Java Service Wrapper Professional Edition 32-bit 3.5.15 STATUS | wrapper | 2015/09/01 13:13:57 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2015/09/01 13:13:57 | http://wrapper.tanukisoftware.com
application format
the appointment of an application for a specialist formatting lost body applications or missing spaces in the text as an example: received a letter of application to SD SELECT [project_Code1C] + '-' + [r].[id] [Report_ID] , [pr].[project_Code1C] [Project_code] , [r].[Name] [Name] , [rai].[workTypeName] [WorkType] , [rai].[typeReportName] [TypeReport] , [obj].[codeValue]
Change Status notifications
Hey, Yesterday we upgraded to the newest version of servicedesk+. When I set a Change to close - completed I get a status notification. As seen in the screenshot below it will not show everything. I use Google Chrome as browser. kind regards, Jordi van oosterbosch
Java eating up memory
We have recently updated to the latest version of manage engine service desk plus and not anytime it is running the java takes up all the memory and we can't even log into the server. Are there java settings that need to be done?
Integration with AD
Integration with AD is not working. I was able to import all user from my domain but once I try to log in and choose the domain, it is not working. Any idea?
Java eating up memory
We are running the latest version of java and the latest version of manage engine service desk plus Build 9.1 version 9106 The java memory usage just continues to grow. However if I shutdown the service desk it completely goes away.
Longtodate
I am trying to run this query in Sql Server and it is trough me an error saying 'longtodate' is not a recognized built-in function name.' Can you please me out in fixing this . SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",cd.CATEGORYNAME "Category",wo.TITLE "Subject",ti.FIRST_NAME "Technician",pd.PRIORITYNAME "Priority",std.STATUSNAME "Request Status",std.ISPENDING "Pending Status",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.COMPLETEDTIME) "Completed Time",wo.TIMESPENTONREQ
Service Desk Plus does not start after migrating db to MySql
Ubuntu 14.04.03 & MySQL 5.1.50 Service Desk fails with message error:Failed to start the server. Please refer logs for more details On Postgress worked and we were able to log as administrators... No logs seem to have been written Please advise!
Send Notification Failed
Dears, Please help me with the issue I face while trying to reply or forward requests and please note that scheduled reports are working normally. Thanks a lot
Help with mail notification in Outlook 360
Hi I've configured the mail server to send notifications for every ticket SD+ receive, but it seems it didn't send anything, can you help me. Thanks for your help.
Enabling inbound processing of mail and automatically creating an incident
Good Afternoon, I just wanted to confirm the correct process for receiving tickets via email and having SDP automatically create the incident. As I understand it, we need to: - Configure our mail settings for automatic fetching of email - Create a business rule with an action based on the email contents. Are we missing anything? I ask because completing the above, mail is not getting imported into SDP, and the emails are not being deleted from the mailbox. The fetching process appears to be working
Can not run Service Desk Plus
Dear Support, When i run script "...[SDP]Home\bin\run.bat" the server appear issue. Please support me. Could Not Find E:\ManageEngine\ServiceDesk\bin\jndi.properties Server is starting. This may take a minute ... This evaluation copy is valid for 29 days Press any key to continue . . . Thanks
Active Directory Authentication not working.
We have SDP installed and configured. I have it linked to our AD system and it did an import of all the AD users. I can see them under requesters inside of SDP. However, when I try to log into the web interface using a username and password it doesn't work. I don't know if I'm doing something wrong but the import worked fine so I'm assuming that means it's talking to AD just fine. I tried with a user as a requester and also tried elevating one to a technician but that didn't help. I can currently
Technician per site
Hey, am using version 9035 and still have an issue: I want the Technician to view ONLY tickets from that associated site. for my case the site technician is able to view all request from other sites which i don't want, please help.
New Starter Request Form
hi we are new to SD+ and have been using a word template for our new user request forms, we send these when there is a new starter, and then use it as our checklist and completing setting up the new starter with hardware/ software and access to systems. ive tried creating a new template in SD+ and started to add the new fields, but the form is 2 pages long in word and was starting to look a little long, so i tried to copy and paste the tables from the word document into the description box, this
Local authentication not working after enabling AD authentication
Hi, We have been successfully using SD Plus for several months with local authentication, and now we have everything ready to switch to AD authentication. The requesters are populated from AD, however we want technicians to use local authentication. The problem is - when we enable AD authentication the requesters can successfully login, but when technicians try to login with their local accounts - they cannot do it. I have checked the setting "Allow local authentication" in ServiceDesk Plus General
Template Categories - First Screen
Hi there, I'd really appreciate any help with this... When a user logs into ServiceDesk, the first screen I would like them to see is the 'Template Categories' screen as it simple to select a template to use. (I've attached an image of the screen). Does anyone know how I can make this happen? Thank you for your help. Dan.
Unable to connect to web client
Hi, I am in a tangle with Service desk Plus. I have previously uninstalled it and reinstalled it, but now using MS SQL. When I have run the run.bat it said that port 8080 was occupied (maybe from the previous install) It asked if I wanted to change it, and I put port 8081. I still cannot access the web client. I do not know what else to do Thanks in advanced
Emails not being sent, and other strange email issues
My question is if the update to Build 9105 could have somehow changed some settings on how emails work? I applied Build 9105 last Friday at the end of the day. Everything seemed to be working fine after I brought the system back up, and closed out my last ticket. This morning, I should have received an email notifying me of a ticket I have set to be automatically created each Monday. I didn't get that email, but didn't think much about it. Then when I attempted to reply to a ticket (clicking
License File invalid
I am trying to apply a temporary license file and I keep getting the message "The license file specified is invalid" ERROR CODE : 488 Please contact ZOHO Corporation 4900 Hopyard Road, Suite 310 Pleasanton, CA 94588 USA Phone: +1-925-924-9500 Fax : +1-925-924-9600 Email : sales@manageengine.com WebSite : http://www.manageengine.com The license files is for a temporary key.
Subject with two words and "and" operator in Business Rule
I'm new to ServiceDesk - so answer may be simple - sorry if it is. I'm defining rule in Business Rules based on two words in the email subject. Both of tchem needs to be met together, so operator 'and' seems to be right choice. Business Rule instead of 'and' puts 'or' operator - even if I add words separately. For example - I need to distinguish high and low importance incidents. I thought that simplest way is to send an email with "category" and "importance" in the subject of email - Subject: "problem
Critical : Error while invoking backup
Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.io.IOException: There is not enough space on the disk at java.io.FileOutputStream.writeBytes(Native Method) at java.io.FileOutputStream.write(Unknown Source) at java.util.zip.DeflaterOutputStream.deflate(Unknown Source) at java.util.zip.DeflaterOutputStream.write(Unknown
Issue with resetting request ID to start at 200000
Trying to reset request ID's to start at 200,000 I used the following query: insert into workorder(workorderid,requesterid,createdtime,respondedtime,duebytime,completedtime,timespentonreq,isparent,is_catalog_template,fr_duetime, haschange,hascausedbychange,hasproblem,surveystatus,hasdraft,resolvedtime) values (200000,1,0,0,0,0,0,true,false,0,false,false,false,0,false,0); Return code: Msg 128, Level 15, State 1, Line 1 The name "true" is not permitted in this context. Valid expressions are constants,
some files missing after update
Hi after I updated my software to 9103, I got error on some links, like: incident-additional fields, extra actions, request custom menu here's what is shown (for incident-additional fields) :
CustomViewException when processing cvrequest - error
Hi, when we want to see associated incidents in asset we have an error [ServletException in:/asset/wsRequestDetails.jsp] CustomViewException when processing cvrequest '
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