Critical : Error while invoking backup
Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR]
product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com
Error Message
java.io.IOException: There is not enough space on the disk at java.io.FileOutputStream.writeBytes(Native Method) at java.io.FileOutputStream.write(Unknown Source) at java.util.zip.DeflaterOutputStream.deflate(Unknown Source) at java.util.zip.DeflaterOutputStream.write(Unknown Source) at java.util.zip.ZipOutputStream.write(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.addEntry(SDBackUp.java:2296) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2154) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2123) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2123) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2123) at com.adventnet.servicedesk.tools.SDBackUp.endBackup(SDBackUp.java:592) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:107) at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:93) at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105) at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67) at com.adventnet.workengine.internal.WorkEngineImpl\$WorkFlowExecutorThread.run(WorkEngineImpl.java:931) at com.adventnet.workengine.service.ThreadPoolService\$WorkerThread.run(ThreadPoolService.java:256) at java.lang.Thread.run(Unknown Source)
Trouble shooting tips
Please contact your DBA to update the following sql query
update Task_Input SET OPERATIONAL_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule')
This sql query will stop your backup scheduling