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Jan 30, 2026 11:57:07 PM  [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil]  [SEVERE] : Exception occurred while updating component typejava.lang.NullPointerException: Cannot invoke "com.adventnet.persistence.Row.getLong(String)" because the return value of "com.adventnet.persistence.DataObject.getRow(String, com.adventnet.ds.query.Criteria)" is null

Jan 30, 2026 11:57:07 PM  [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor]  [SEVERE] : Problem during installation of patchjava.lang.NullPointerException: Cannot invoke "com.adventnet.persistence.Row.getLong(String)" because the return value of "com.adventnet.persistence.DataObject.getRow(String, com.adventnet.ds.query.Criteria)" is null

Jan 30, 2026 11:57:07 PM  [SYSERR]  [INFO] : java.lang.NullPointerException: Cannot invoke "com.adventnet.persistence.Row.getLong(String)" because the return value of "com.adventnet.persistence.DataObject.getRow(String, com.adventnet.ds.query.Criteria)" is null