ManageEngine Upgrade Failed from 8.0 to 9.1
Hi,
We are upgrading our ServiceDesk from version 8.0 to 9.0.
Old Setup:
OS: W2K3
ServiceDesk: Version: 8.0.0, Build: 8022, DB: mysql
New Setup:
OS: W2K12 R2 64bit
ServiceDesk: Version: 9.1, Build: 9105, DB: postgres
We have already backup the data from old version. After installed new version, mysql has been installed manually and changed the DB. Later trying to restore data, but failed and getting below error-
Please wait extracting backup file
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filelist.txt does not exist in the selected backup file C:\DacCSServiceDesk\backu
p_servicedesk_8022_fullbackup_08_11_2015_10_39.data
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Please help to fix it.
Regards,
Meshbah