[SD-102719] Strange problem with integration between ServiceDesk Plus and Desktop Central
Hi We are running the latest SDP and DesktopCentral versions (13002 and 10.1.2138.15). Our integration is working and is ok according to the tests. However, when trying to use the "Desktop Central" menu it downloads a file "softwarenames.txt". This was
How to lock Subject field
Afternoon, We are creating many templates within the application and I need a way of locking the "Subject" field so that when requesters are logging a request they CAN NOT edit the subject field. Can you please advise how I can achieve this.
Changing DB server not working
I changed DB server through these steps shutdown SDP changedbserver start sdp but when i try the check nothing happens on MSSQL although the database was created but to activity is happening. as if the data is still storing on postgre
Dynamic Approval With Additional Field "SubGroub" to Determine the Approval Stages (as Subgroup Contains Multiple Data's)
Dynamic Approval With Additional Field "SubGroub" to Determine the Approval Stages (as Subgroup Contains Multiple Data's) I have Used the Below Script i am Getting Output as But Approver are Inserted. but it shows Success. Kindly help. Please contact
Asset Explorer - 'State changed from In Store to Disposed' by the System. Anyone knows how to reverse this?
Asset Explorer 'State changed from In Store to Disposed' by the System. Does anyone knows how to reverse this? When I try to move the individual items back to In Store or In Use, the system moves it right back to the Disposed state over and over and over
Blank Page when trying to access Admin
Hi, I am running build 12000. I want to migrate my ServiceDesk Plus instance to a new server. I have followed the instructions to migrate to a new server. I have successfully restored from the backup and I am able to login succesfully and can see Requests
run backupDataOld.bat silently when integrated with Endpoint Central
Hi, We have SDP v13 and integrated with Endpoint Central. I want to create task schedule in windows for run backupDataOld.bat as daily. But when I run this file, get this alert: The backup will not continue until we click on Yes. What should I do to skip
How to Link Change Management Templates to specific categories?
I.e., how do I limit the categories in various change templates? If I wanted lets say, application x to only go to the applications template, but NO other categories, how could this be limited? Thanks tons, -JCG
[SOLVED] SD-70781 - Email attachments when emailing ServiceDesk
Hi, It has come to my attention that when we email the ServiceDesk and attach an email to the original email, it does not appear as an attachment in the SR that is created. Instead, it puts the entire body of the attached email into the actual SR which
showing Hex code of Others Category name
hi friends, I have changed the name of the "Others" category in the service catalog by query in the database for Arabic Language. in some places, the name does not show correctly and the Hex code of characters will be shown. how can I fix this issue
421 4.4.2 Message submission rate for this client has exceeded the configured limit
Hi I thought this error was gone after we updated to latest version - but it is not: 421 4.4.2 Message submission rate for this client has exceeded the configured limit Confirmed with sysadmins that configured limit is - unlimited. What else can I c
Closing one ticket automatically opens a new one
We are trying to establish a process where a request comes in and when the ticket is closed it automatically opens a new ticket with a specific template and transfers over some key fields if possible. Our initial ticket will be a simple overview with
Service catalog - move a service to another category
Hello my instance: SDP 8.0 build 8012 & MySQL Currently, I am testing the service catalog feature in SD+ I set up several services underneath my categories and realized, that I defined a service in the wrong category. How can I move the service to the correct category, without having to delete it an redefine it in the correct category. Thanks in advance for any help best regards, Marc
How to update subject automatically with Recommended Template feature?
So we have started using the recommend template action when a requester uses the wrong template, the problem we're having is that the subject line/title is not updating to the recommended templates subject line/title...so while it's nice that reporting
SDP > Jira -- What controls the list of "Projects"
In Service Desk when I select the Option to "Associate New Jira Issue" what controls the list of Projects in the dropdown? I am missing a few of my projects here and therefore cannot link them. What controls this?
Custom Scripting Help
I am trying to create a custom script where if someone selects something in a specific field on our on-boarding form, a confirmation message appears asking them if their new hire needs to have permissions to that system. I have the message part down,
Delete Survey and Resend
Is there a way to delete survey where user choose wrong rankings and resend the survey to that user? If not is this a future feature?
can not connect
We have SDP installed on prim, Ubuntu server. Issue we are having is that we can not longer connect to the webpage shows not response. nothing has change via configuration or networking. the services is running. database is running. But still no dice.
"Resolved" requests aren't reopened after the Requester response
Hi, Before, our requests were always reopened after they were resolved if the client sent a response (from "Resolved" to "Open"), we base our quality management system using this flow. After the Update (10.0 Build 10014) something changed, and the requests are NOT reopened, they remain in "Resolved" and the answers are attached, the status of the request doesn't change. Is there any way to change this? Thanks!
Requests automatically reopens after closure
I recently upgraded to ServiceDesk Plus 8.2 build #8210. After this upgrade, I'm having problems with closing requests. When I close a request, everything looks ok, with no error messages. The request is also removed from the list. Within a couple of minutes the request is automatically reopened (with no user-interactions). I have not changed any settings for many months, and this problem occured only after this last upgrade. This is kind of annoying as when the request is reopened, it also sends
Problem while creating new custom function
Hi, when I want to create a new custom function or view existing ones, SDP cannot show anything and It gets stuck in the loading part. here is some screen shots in attachments. My SDP version : 12007 My DB: SQL Server
Adding a New User to ServiceDesk.
Hello, we have an issue adding a new user to SD. We usually use LDAP to import new users, but for this one user, we had a FAILURE importing. We've added users before and after this user, successfully. For this user, we had to manually add him. But, when
Problem with migration from Pro to Standard
Hello, We used the Professional version of ServiceDesk Plus. Now our license ran out of date. Since we use the system as an IT help desk only, we decided to try the Standard edition as it fits our needs. We have installed a new instance of Standard edition
Weird menu items at top
I have been going through the process of updating an old installation to the latest version. when I reached I believe version 12 I am seeing menus that look to be not loading correctly. I have this running on an ubuntu Linux box connected to a MS SQL
Problem with schedule asset import from remote server
Hello to everyone , I am facing a problem after upgrading the central server to 6977 build . The problem is that the automated schedule scan is not working. The zip file transferred to the the remotedata folder , the import starts but never be completed
Problem with scripts used in Auto Close Custom Script
I am working on implementing a Custom Schedule based on the following article: How to automatically close requests that are in a specific status. (manageengine.com) I ran into several issues when using the AutoClose_v3.py script. I'm currently running
Failed Udate to 12.0 (1200)
ServiceDesk 11.3 (11309) Update to 12.0 (1200) Microsoft SQL Server 2017 CU27 [14.0.3421.10] After update to 12.0 (1200) Active Directory users can not login. Using local authentication (admin) can login but home screen looks like a "new" install, No
ITMS service desk user sites keeps disappearing
I have an on-premise service desk plus with latest version, i noticed that every one day the user sites disappear and i need to sync AD again. kindly advise
Importing requests does not import the created date
I have old requests from our old system I'd like to import, but when I do, the created date is always today's date. I've tried via CSV, Excel, etc, always changing the date format to fit the file, but it never seems to work.
Issue running custom scripts after updating to 13008
After updating to 13008 we are now getting the below error when trying to run custom scripts. Invoke-RestMethod : The request was aborted: Could not create SSL/TLS secure channel. I've confirmed that TLS1.2 wasn't enabled as a security protocol for our
Cannot select "Vertical" display value if user display language term is not equal to translation
When adding a custom field using the type checkbox with multiple values it's impossible to use "Display values: Vertical" when the user display language translates to something other than "Vertical", i.e the swedish translation is "Vertikal". Select list
Remove/hide default incident template
Hi, I need to remove/hide default incident template from technicians view. I've hidden it from user's view but now it needs to go away from technician view completely. Thanks.
Approval Link for Requests creates an error
When users click the $ApprovalLink in the email they receive, instead of being taken to the Request, they receive the below error. I receive the same error if I click on the link as well. The link in the email looks like it is sending the user to their
Notification Rules. Error while editing notification template
Service Desk Plus. Version: 12.0 Build 12001 When I try to click on the Customize template links (/NotificationContent.do?notifType=RequesterAck_E-Mail), I first get a "NTLM Failed Redirecting To Login Page.." message for a short time, and then give an
How to - translate custom ticket status to other language
Hi All, I have created a custom "Status" in the Helpdesk section for the ticket status in Hungarian language, but we have an english client who is using the SD PLus in English and do not understand the status of the ticket as it is in Hungarian language.
Options to clean up Post-Completed billing reconciliation.
Probably a better question for a ME support ticket, but wanted to post here as well for potential similar experiences. We have a MESDP on prem instance that we've kind of just been pulling along for some time. It has a lot of bad data in it, and we have
Multiple Site Question
I have Service Desk configured with multiple sites. The technicians are only able to view requests for the site they belong to. I don't want them to see other site's requests which is why they are not apart of SDSiteAdmins. On occasion User1 in SiteA
This site can’t provide a secure connection
All of the sudden, I cannot access Service Desk on any browser. I get the error: This site can’t provide a secure connection I can access it fine on the server. Any thoughts as to why that would happen? It worked fine last week. Thanks
Instalacion
Hola quiero instalar ManageEngine en windows 10, y el proceso no termina, la barra queda suspendida, como la siguiente imagen.
[SOLVED]Service Desk does not fetch emails
Hello, Service Desk does not fetch emails. Value exists in Pending Count but it does not process mails. Service desk version : : 13.0 Build 13008 Screenshot and support file are attached. King Regards
Next Page