Hi guys.

Before SDP 14000, any technician could pickup a ticket without specifying mandatory fields.

When closing the ticket or assigning it to another technician, then (as it should be) they were required to fill in the mandatory fields of the ticket.

With SDP 14000 now this behavior is no longer allowed and mandatory fields must be filled in immediately. Is there any way around this? As a matter of speed the technician concerned wants to do ticket pickup and then at a later time fill in worklog and mandatory fields.

Thanks in advance.