GL Code Problems
After adding a number of GL Codes I am not able to modify the existing entries. I am also not able to do anything in the purchase screen as well. Because I coped the details for each GL Code from a spreadsheet, is it possible that I copied a hidden character that SDP has a problem with? How do I purge the list of GL Codes I have now and start over again?
slow responce from sdesk
I have sevice desk ver 7.0 data base is 2 years old and response time is about 45 sec moving from one page to another. - how do i solve this ? can i archive my old data ? if not what can be done to resolve ? please help Avis
Error when creating Filters
Hi, I have error when I try to create my own filter in the Request Tab. The error message you can see in the attachment. I just checked and adding new filter works good from other stations. It looks the problem is in my PC, how can I add my own filters. Regards,
Issue in Assets tab
Hi! In Assets tab there is Workstation detected. But this is really Workstations + Servers. Please, see screenshot. Thanks.
Problem after SQL database restore
hello! i have 2 problems. firstly, i have error message durimg restoration, something like "cannot insert duplicate key in dbo.software", i fixed this with editing restoredata.bat (-Dsdp.restore.error.ignoretables=softwarelist). but now, i have some positions in assets->scanned software list, marked as "[Rendering Exception]", thay can't be deleted (apache error 500), and I can't do any backups now. how can i fix this problem?
NTLM Auth in FireFox and Chrome
Hello. I'm trying your solution with network.automatic-ntlm-auth.trusted-uris parameter. But here is one very big problem with security. Just for example - then you logout from SD and reopen it in FireFox, you will get an authentification window from FF. In wich you must type your domain login and password. So where is NTLM? Why I had to type it? FF must take it from my system by NTLM password hash. But using simple wireshark util I get nomber of http-packets with NTLM falses and as a resoult simple
Changing the Location path of images in solutions
Hello, I would link to know the MSSQL 2008 query to change the path of images in solutions as the server has been changed twice and the mojority of images no longer work. Here are 2 examples of the path that needs changing http://tlsopman:8080/inlineimages/WorkOrder/1842/0.jpg http://pfservdesk01:8080/inlineimages/workorder/1842/3.jpg There are 2 parts of the path that I need updated. I need to change the "host name" to "newserver:8080" and "workorder" to "WorkOrder". I have tried using the following
Just upgraded to 7606 and now it wont load
Dear sirs, I have just updated to 7606 of SDP and now it wont load. It says HTTP 400 Bad Request. Is there any way of getting this back running? This is kind of urgent as people will be using it tomorrow. Kind Regards Martin Storey
Importing Users from two different Domains
I am currently running SD+ 7603. All of my requesters are imported via AD from a single domain. I have been asked to import another group of requesters from a different domain within our organization. The domain shows up in the Domain List inside of SD+ but when I attempt to import requesters from AD I get a "General Failure" error. Both Domains are located inside of our organization and the networks are open to all traffic. Does anyone have any ideas on why SD+ won't let me import requesters
Inline images and servicedesk
Hi, I have users using servicedesk 7.6.5 who send requests by c/p screenshots into outlook 2003. All emails in servicedesk arrive with a winmail.dat attachement instead of the image. By tracking down the problem, it seems it exists in servicedesk, as forwarding every mail from the helpdesk inbox display the image property. Sending an email to our supportcenter works as well. It seems only their servicedesk strips images to replace them with winmail.dat instead. I double checked that their sending
AD pass-through authentification is not working. SD 7606
Hello! I have problem with AD pass-through (APT) in ServiceDesk Plus 7606. here is 2 servers: SDP 7514 and SDP 7606. everything is fine with 7514, APT works fine (only one checkbox for enjoying). 7606 gives me all (domain scan, user import etc) exept APT. 5 data fields for configuration. ok. Look at sd1.jpg. here is APT settings of SDP 7606. 'computer account' - what's this? Existing user account (login) with particular rights? there is no difference between SDP account ('servicedesk') or account
Info in email fetching
hello! i have problem MAIL_FETCHING error Server started at : Fri May 14 11:50:11 GMT+02:00 2010. Current time is : Fri May 14 11:50:17 GMT+02:00 2010, which is less than 1 hour from server start time. Hence not checking mail checker for this time.
Problem restoring database MSQL
I was doing a server migration and now I am unable to restore my database. I have tried various backups and I either get an error stating depending on the backup I used. Help please. I tested each backup before the migration. Am I screwed? at java.lang.Thread.run(Unknown Source) Unable to restore database : invalid stored block lengths at java.lang.Thread.run(Unknown Source) Unable to restore database : oversubscribed dynamic bit lengths tree at java.lang.Thread.run(Unknown Source)
SLA violation e-mails not being sent
SD+ v 7.6.0 (build 7603). Fetching and sending mail from within SD (e.g. replying to a request) is working. Notification rules are set according to screenshot sla_02. I created and SLA rule (see screenshot sla_01) but nor the requestor, nor the technician, nor me receive any e-mail with the sla violation notification. How to fix/debug this? Thx! Pieter
PPM installation failed.Services not coming up
Hi Maljeev, i have downloaded 7602 setup file and installed and i have restored backup file(7602). once restoration is done.i started the services through run.bat . but it showing PPM installation failed.contact support team. also services is not coming up. please find the attachment for your reference Regards, Uthanda
Issues with AD integration on Service Desk Plus 7.6.0 Build 7602
Since upgrading to the latest version many users keep on having to login to service desk plus with the ad credentials please can you investigate this issue and resolve as this is annoying. Or another instance is that when adding a request you get kicked out of sd plus and have to log back in again.
Bug in Non IT Components
Hi! Please fix this bug that you may see right now in live demo! If you just create new Non IT Components (keyboard) you may associate it with user. But if you purchase it you only can associate it with another asset, not with user. I purchased 4 keybeds in live demo and you may check this bug. Thanks for SD.
Asset Scan IP conflict
We have a number of users who connect through a VPN, which dynamically assigns an IP. The issue is that the scan reads the IP address and over writes any assets that might have the same IP. Is there a setting I am missing, or a possible fix for this issue?
Identical escalation ten minutes later...
We have four SLAs, each mapped with a priority, each set to send an e-mail to user X if the SLA is breached. User X is getting the breach e-mail, but ten minutes later (plus or minus two seconds) they receive ANOTHER e-mail identical to the first. I double-checked the SLAs and this individual is only named once. Why are they receiving two e-mails at such predictable spacing? None of our SLAs have escalation levels that close together.
Ops-Manager8 Vs N-able(N-central)
Hi All, May i know which tool is best for Network Monitoring (Switches, routers)? N-central (n-able) or Ops-Manager?? Thanks Prakash
I've forgot my admin password and switched off LDAP auth
Hello! I don't remember my admin password and before last reboot i've switched off LDAP authentication. So now i can't login with domain user and can't login with local (bult-in admin), because don't remember password. How i can resolve the problem? Thank you.
How to link to an asset from ouside of SDP...
I would like to create a link from within a document directly to an asset or a work order in SDP. I realize I do need to have SPD authenticated, but when I attempt this I get the attached error report. type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: State cookie is not passed along with the request. Can happen in case of use of back button. com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:51)
Importing "Company" field from AD?
Hi, I am trying to import requesters from Active Directory. But it seems that I cannot choose or Map the AD field "Company". I can only choose from the default fields on the import screen. Since we are "a lot" of companies this field is vital when associating assets to owners. How Can I select other AD fields to be included in the Requesterimport?? Regards Erling
Request creation time incorrect since DST change - Home page time correct
Running 7605 and just realised that requests are being created with time 1hr behind the current time. Time on Home page is showing correctly. Server time is showing correct and DST is set. Windows OS SQL DB What do we need to do to fix this. Kind Regards, Andy
HTML email are not correct imported to ticket
Hi, I hope somone can help me with this issue. Sometimes HTML emails which special content will not correctly imported into the ServiceDesk ticket system. Everytime the beginning of the email is truncated. Thanks in advanced. Manfred
Creating New Request Template Problems ,
When creating a new template , I am unable to add a URL in the technician template ,(in the Description area) but can add it in the requester template . I cannot save changes to the Requestor Description Area , It sets itself to the technician description regardless of what is typed in in the requestor area.
Phone in Requester Field
Hi, I want to see the contact number mentioned in the requester details to be seen in To-Do List of Technicians. How to do this. This will help my Service desk to call the requester and talk to them. Currently my Technician can see this details only once he opens the call. Thanks
Wrong Time Showing
Hello - I am running ServiceDesk Plus release 7600 and noticed this afternoon that the clock showing in SDP is off by an hour. The server is showing the correct time but the application isn't. Any ideas what needs to be changed for this to be correct? Thanks Dennis Rhine
Problem with mail server settigns
Hello, since we intalled Exchange 2007 we have problems using the mail fetching. When we were in SDP v6, we could use the POP configuration. But now that we are in SDP 7.6, neither POP nor IMAP configuration works. For IMAP the message is : FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox For POP : FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail
Mail stops fetching - 7.6.0 Build 7605
We seem to be needing to stop and start our manage engine service on our 2008 server 1 to 2 times per day because manage engine stops fetching new mail. I noticed we are also getting this error message in event viewer I assume this must be related? APPLICATION Source - MySQL Event - 100 Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them Any ideas? Thankyou Brendan
Requestors being added automatically
Hi everyone, I've noticed in our service desk software under requesters, the list continues to grow. I've turned off the feature that automatically adds unknown users, but it still does. I'm sure our setup has something to do with it. Users call and if we don't answer, it leaves a voicemail recording in the helpdesk email box with that users number. Service desk periodically goes out and grabs the emails, and imports them in. The problem is each time it does that, it adds the number as a requester.
Re-assigning Products to different Product Type
I have seen this issue on the forums before but it doesn't appear that there is a direct answer for it - I have also been working with ManageEngine Support and they are not able to figure it out. Here's the issue. I am trying to re-assign some of my Products to different types (Specifically, I created a product type called "PC Laptops" and I am trying to assign some of my laptop models to it, so they are out of the default "Workstations" Product Type. I was able to do all of my models with the exception
Issue with Query
Hello, I received this query to do a report on all workstations with a particular software and it works for some software but not for running a report on Adobe. select WORKSTATIONNAME from SystemInfo where WORKSTATIONID IN(select distinct WORKSTATIONID from SoftwareInfo sinfo LEFT JOIN SoftwareList slist ON sinfo.SOFTWAREID=slist.SOFTWAREID where SOFTWARENAME='Adobe Acrobat 8 Standard') We have several versions of Adobe in our environment and I'm trying to do a search on just the version 8, and I
tech name is no longer listed in the technicians list but keeps on appearing in new request->technician combo list
how can i fix this? im on trial version mode and still in the process of setting up the service desk. there is no request created yet..
The problem with incoming requests.
Some applications are received at all or only part of the text, although users are sent a copy to the other without any problems.
Accidentally deleted 'Region'
I have accidentally deleted a region. As a result, my associated sites are no longer appearing. I have recreated the region however, since the sites weren't deleted, I am not able to recreate these - FAILURE :Site with same name already exists. Please provide different value for Site Name. Obviously this is because the Site name already exists in the database but is still linked with the original Region that was removed. Is there a way that I can restore the link? Thank you
Adding Users - Old Work-around Not Working
Hi. Sorry, but I can't find the thread in which someone helped me with this previously.....didn't mean to double-up on similar threads. Anyway... when I first got going with SDP, when it came time to add users, I could not use the domain import feature, because I'm just one small department on a large campus, and didn't want all of those accounts in my SDP. So, someone here gave me a way to do it....I'd create a user account within the SDP system, and then log into SQL and run a couple commands.
Survey E-mail
How can we set the survey so that the survey result of that particular survey goes to the Technician who have attended the call or it goes to a particular Technician all the time. Thanks
SD 7.6 restore fails on Windows 2008 R2
I implemented SD+ several times during the last three years with no issues. This time I decided to build a fresh Windows 2008 R2 server for SD+. The installation went OK but when I tried to restore a backup file it failed with "Access Denied" error. Here is the configuration: Server Hardware: HP Proliant DL120 G6, 8GB memory and two 250GB SATA drives in a mirror set. OS: Windows 2008 R2 (which is 64 bit). SD+ Enterprise 7.6 Old Installation: SD+ Enterprise 7.6 on Windows XP SP3 (still within the
The server encountered an internal error () that prevented it from fulfilling this request.
Dear Team, Getting following error while configuring the outgoing mail server . Advent serivice desk server 7.5.0 build 7506 Database Mssql Can any one help : Urgent : Thanks in advance .... Name : Sunay Shivalkar Contact No : 9987543054 exception javax.servlet.ServletException: Mail sending failed.
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758)
org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:261)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1012)
org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:582)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:260)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:90)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
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