Recieved Group Email Notification when ticket created with status = closed
Hi Support,
When I create Ticket and place it in one Group which easy for technician inside this group to view or edit in future if required, but every time created Ticket with Status = Closed and place in one group, the system always send notification email to group member that I have set.
I want system send notification email to group member only when the Ticket created with Status=Open.
How can I disable Notification Email to Group Member if the ticket was created with status=Closed?
Regards,
SOPHAL.
When I create Ticket and place it in one Group which easy for technician inside this group to view or edit in future if required, but every time created Ticket with Status = Closed and place in one group, the system always send notification email to group member that I have set.
I want system send notification email to group member only when the Ticket created with Status=Open.
How can I disable Notification Email to Group Member if the ticket was created with status=Closed?
Regards,
SOPHAL.