Unable to Scan Asset
Hi There ServiceDesk,
I am unable to scan an asset within the ServiceDesk, the asset has been imported from AD and the system knows it's IP Address, however, when i attempt to scan it i get the following message.
FAILURE :Either access denied for the user or the remote DCOM option might be disabled in the workstation.
I have been advised that the windows firewall is causing this issue. I am unable to disable the firewall (Corporate Policy) and would like to know if there is an exception that i can add to the firewall to allow the ServiceDesk to scan the hardware.
Many thanks.
Mikie
I am unable to scan an asset within the ServiceDesk, the asset has been imported from AD and the system knows it's IP Address, however, when i attempt to scan it i get the following message.
FAILURE :Either access denied for the user or the remote DCOM option might be disabled in the workstation.
I have been advised that the windows firewall is causing this issue. I am unable to disable the firewall (Corporate Policy) and would like to know if there is an exception that i can add to the firewall to allow the ServiceDesk to scan the hardware.
Many thanks.
Mikie